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About Southwest Airlines




Founded : March 15, 1967; 53 years ago

Key people : Herb Kelleher (Founder) | Gary C. Kelly (Chairman, CEO) | Tom Nealon (President)

Country : United States

Address : Southwest Airlines Co. 2702 Love Field Drive

City : Dallas

State : Texas,

Zip Code : 75235

Phone : 1 (800) 435-9792

Website :

Southwest Airlines Overview 

Southwest Airlines have its main headquarters in Dallas, Texas which is the world's largest low-cost carrier. It was established on March 15, 1967, by Herbert Kelleher. It began operating as an intrastate airline in 1971within the state of Texas. More than 60000 employees working the Southwest airline flights and Southwest Airlines customer service. They have 4000 departures during the peak travel season. Southwest Airlines carry most of the domestic passengers to 103 destinations in the United States and other additional countries by Southwest airlines reservations.

The other airlines tried to prevent this company from flying only within Texas. The passengers could book Southwest Airlines flights in the east and southeast in the 1990s. Dallas Love Field is the city's owned airport that locates 6 miles outside of the city.

Southwest Alliance Airlines and Codeshare Programs

Southwest airlines have the planning to codeshare with other airlines but that is not finalized yet.

In the world, Southwest Airlines has been the largest operator of Boeing 737. They have a fleet size of 737.

Southwest Airline Destinations and Hub Airports

The airlines have 4000 departures during the peak travel season. However, Southwest Airlines carry most of the domestic passengers to 103 destinations in the United States and other 10 international destinations. Dallas Love Field is the city’s owned airport that locates 6 miles outside of the city. In addition, Southwest has the plan to start service to Miami International Airport and Palm Springs International around 2020.

It covers destinations in 40 states like Mexico Central America and the Caribbean. But this airline does not use spoke and hub system. Some of their destinations include

The Airport IATA code three-letter code indicates the name of the cities like ATL for Atlanta, DEN for Denver, LAX for Los Angeles.  

Southwest Airlines booking in the Class of Services

Economy class

In Southwest Airlines flights, the passengers of the economy class receive free entertainment like TV shows and films. The seating arrangement opens for the passengers and the passengers can choose their seats once they are on the flight. So, it avoids the urgency to get the check-in or pre-select the seat. In addition, this airline has the most comfortable economy seats at low-cost carriers.  However, the seats have a 31-33 inch pitch. The width of the seats is 17 – 17.8 inches and bear 2 inches of recline with headrests that are adjustable.


Book Southwest airlines flights wherein the business class allows the passengers certain privileges. But the sitting arrangement is the same for any other passengers like in the cabin. Although, the business class passengers get priority features that enhance the experience of traveling with Southwest Airlines. They also get priority boarding with an open sitting plan. They can choose the seat and settled before the rest of the passenger’s permits on the plane.


There is no first-class arrangement offered by the Southwest Airlines customer services.

In-flight Entertainment

Southwest Airlines flights give the opportunity to enjoy Wi-Fi free streaming of live television, free movies through the seatback visual entertainment system is unavailable in this class. Free music as well as free app messaging is also available for the boarders. The passengers can enjoy the real-time flight tracking information via Wi-Fi which is available for free.

In-flight Food Menu and Beverages

Southwest Airlines offer free soft drinks and coffee onboard. Pretzels are complimentary. Wine, mixed drinks, beer are available but at a cost of 6 dollars to 7 dollars. Business-class passengers get a premium drink for free. The food menu is available on the official website of Southwest Airlines.

Frequent Flyer Programs

Southwest Airlines flights offer a frequent flyer program known as the Rapid rewards to the regular passengers. It bases on a point system on ticket costs. It is easier to collect frequent flyer points and enjoy the benefits to book Southwest Airlines flights. While making Southwest Airlines reservations, it is easy to collect frequent flyer points. While booking the flight, the passenger needs to add the unique membership number and select the Rapid rewards. The Rapid Rewards points don't expire as long as the member is alive.

Southwest Airlines Popular Travel Routes


Albuquerque International Sunport (ABQ) Albuquerque
Hartsfield-Jackson Atlanta International Airport (ATL) Atlanta


Baltimore/Washington International Thurgood Marshall Airport (BWI) Washington
Hartsfield-Jackson Atlanta International Airport (ATL) Atlanta


Chicago Midway International Airport (MDW) Chicago
Hartsfield-Jackson Atlanta International Airport (ATL) Atlanta


Hartsfield-Jackson Atlanta International Airport (ATL) Atlanta
Baltimore/Washington International Thurgood Marshall Airport (BWI) Washington


Boston Logan International Airport (BOS) Boston
Baltimore/Washington International Thurgood Marshall Airport (BWI) Washington


Orlando International Airport (MCO) Orlando
Baltimore/Washington International Thurgood Marshall Airport (BWI) Washington

Southwest Airlines Route Details

Albuquerque, NM - ABQ
Albany, NY - ALB
Amarillo, TX - AMA
Atlanta, GA - ATL
Aruba, Aruba - AUA
Austin, TX - AUS
Hartford, CT - BDL
Birmingham, AL - BHM

Southwest Airlines

Southwest Airlines FAQ's

1. If you cancel the trip within 24 hours of purchase, is full return possible?

The 24-hour refund policy applies to all Southwest Airlines reservations. You have to cancel the trip in order to get a refund. You will get the refund in full amounts by deducting the taxes, service charges for the booking.

2. I have a non-refundable ticket. Can I get a refund?

There is a 24-hour different policy with the amount is refunded to the original form of payment. When you cancel the ticket within 24 hours of purchase there is a schedule change that is made for more than four hours.

3. How to get refunds and receipts?

If you cancel the trip, you will be able to use the value of the ticket towards a future trip. The airlines will send you an email with the information so that you can book Southwest Airlines flights. You can expect to hear from the airlines within 7 days if the air ticket qualifies for a refund.

4. How will I get a refund if I have booked my ticket from a travel agent?

If you have booked a ticket from a travel agent, you need to contact them for the refund helpful. Generally, the amount of the ticket price goes to the account of the travel agent, and in that case, you can take your money by contacting him.



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