Privacy Policy

We (hereafter referred to as ‘airlinesvacations.com’) do everything we can do every day to help our customers travel more at the cheapest cost. And like you, your data will travel, depending on your destination and the service providers (airlines, hotels, car rental companies, etc.) you travel with. We act as an intermediary with the service providers and you allow us to book. In that context, we collect the personal data you provide to us so that we can make the booking.

Use of your personal data

We collect your data under the legal framework for the execution of your booking. We use your personal information:

To make your booking

We process your data to manage your booking, provide you with the products and services you wish to book, or have booked, and to assist you with any booking, complaint, or refund you receive. This includes the management of non-payments and disputes, as well as the fight against fraud.

We will transfer your data related to your booking to our partner who will assist with compensation in the event of flight delay or cancellation.

To improve our products and personalize your customer experience.

We use personal data to manage and improve our products, our website, our mobile application, and other services. We track how our services are used to help us protect your personal data and to detect and prevent fraud, other crimes, and misuse of our services. We do this to ensure that you can use our services in complete safety.

Processing your personal data under our values.

Our Data Usage Information

  • What information we collect and the reasons why we collect it.
  • How we collect your data.
  • How you can access your data.

When you navigate our website, our mobile application, or our online chat, we collect the following:

  • Your recent searches and bookings.
  • Information about your surfing behavior on our website.
  • Information about how you access our digital services, including the operating system, IP address, and browser data.

When you buy our products online, we collect the following:

Personal information (name, first name, date of birth, gender, postal address, e-mail address, telephone number, means of payment) of the payer and the traveler, collected in the context of the booking.

Any personal data you provide during the booking. When you book a trip for others, you declare that you have obtained the prior consent of the travelers whose personal data given during the booking. The provision of this personal data is necessary for the implementation of the trip.

The travel insurance details you select on the site during your booking.

The personal data for the operational processing of your special request, on food, religion, or in connection with a disability/health condition justified based on the purchased service:

  • Information related to your bookings on the site, including the file number, the services ordered, the means of payment. We draw your attention to the fact that the information we collect from your credit card and our payment service provider processes them and thus never passes through our system. Payment service providers must follow the PCI-DSS security standard, which guarantees security for bank card transactions.
  • Information about your surfing behavior on our website and our mobile application through the devices you use to access our services (computers, mobile phones through cookies and other network monitoring software)
  • Information about when you click on one of our advertisements, including advertisements published on the websites of other companies
  • Information about how you access our digital services, including the operating system, IP address, and browser data.

When you call us:

The incoming and outgoing calls from airlinesvacations.com’s customer service can be recorded or listened to for quality control, staff training, and all requests related to a booking (whether before each booking or during execution. of the trip). We will process any personal data that you provide to us during this conversation following the provisions of the privacy policy.

If you contact us through our form, email, or post, or our online chat for any reason, we will collect any personal information you provide to us.

Other Sources of Personal Information

AirlinesVacations.com has a presence on social networks. In particular, we have our Facebook, Twitter, YouTube, Instagram pages, etc., whether they are fan pages or pages of specific applications. We remind you that, if you want to access these social networks, you must accept their contractual terms, which contain provisions relating to the regulation of the personal data for the processing they carry out. To learn more about how to protect your data while browsing these social networks, we recommend that you consult their privacy policy.

Data about minors under the age of 18

Anyone purchasing travel, lodging, or other services on the airlinesvacations.com site must be at least 18 years old and have legal capacity. Bookings for minors must be made by the legal representative or by any adult who is required to have a power of attorney. The personal data of minors are necessary for the implementation of the trip.

Cookies and Third-Party Sites

For the simplest and safest possible customer experience and to establish an interaction between you and us, we use cookies and your IP address. These elements allow us to personalize our service (unless you have indicated in your browser settings that you would prefer us not to). Have you heard about cookies? Unfortunately, these are not cookies with pieces of chocolate. Cookies are electronic business cards that allow us to keep track of certain information to facilitate navigation and activate certain functions (in particular, to remember the shopping basket and travelers’ personal information). These cookies are particularly necessary to improve your user experience. We link the IP address, your searches, to the cookies your bookings, and your browsing habits to make the experience as personal as possible. For more information, please refer to the cookie policy article below.

Changes to our privacy policy

This policy supersedes all previous versions. Please check this policy regularly on our website for updates.

To contact and interact with you.

We always strive to provide you as a customer with the best possible service. For example, if you contact us by e-mail, post, telephone, or social networks, we may use your data to clarify matters or assist you.

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