South African Airways Flight Reservations
- IATA : SA
- ICAO : SAA
- CallSign : SPRINGBOK
- Founded : 1 February 1934; 87 years ago
- Key people : Thomas Kgokolo (Interim CEO), Les Matuson (Business Rescue Practitioner), Siviwe Dongwana (Business Rescue Practitioner)
- Country : South Africa
- Office Address : Bloemfontein Airport Bloemfontein 9301
- City : Bloemfontein
- State : Free State,
- Zip Code : 9301
- Phone number : 00 27 11 978 2888
- Official Website : http://www.flysaa.com/
- Twitter : https://twitter.com/flysaa?lang=en
- Facebook : https://www.facebook.com/FlySAA/
South African Airways Information
South African Airways (SAA) is the national flag carrier of South Africa and one of the largest airlines in Africa. Founded in 1934, SAA operates flights to over 40 destinations across the continent and international flights to Europe, Asia, Australia, and North and South America.
SAA has a modern fleet of aircraft, including Airbus A330s, A340s, and A350s, as well as Boeing 737s and 747s. In addition, the airline offers a range of services to passengers, including in-flight entertainment, Wi-Fi, and a selection of meals and beverages.
Why Book Flight with South African Airways
- Extensive network: South African Airways offers flights to over 40 destinations across Africa, as well as international flights to Europe, Asia, Australia, and North and South America.
- Modern fleet: The airline has a modern fleet of Airbus and Boeing aircraft, equipped with state-of-the-art technology and amenities.
- In-flight services: SAA offers a range of services to passengers, including in-flight entertainment, Wi-Fi, and a selection of meals and beverages.
- Loyalty program: SAA's Voyager loyalty program allows passengers to earn and redeem points for flights, upgrades, and other benefits.
- Star Alliance membership: As a member of the Star Alliance network, SAA offers passengers access to a broader range of destinations and benefits, including lounge access and priority boarding.
South African Airways Manage Booking
South African Airways offers a Manage Booking feature on its website, which allows passengers to view and modify their reservations online. This includes changing flights, upgrading seats, adding special requests, and checking in online. Passengers can also view their flight status and make payments for outstanding fees or charges. The Manage Booking feature makes it convenient and easy for passengers to manage their travel plans and make necessary changes or updates.
Flight Status
South African Airways offers a Manage Booking feature on its website, which allows passengers to view and modify their reservations online. This includes changing flights, upgrading seats, adding special requests, and checking in online. Passengers can also view their flight status and make payments for outstanding fees or charges. The Manage Booking feature makes it convenient and easy for passengers to manage their travel plans and make necessary changes or updates.
Change Flight/Cancel Flight
Website:
Passengers can log in to their booking on the SAA website and change their itinerary or cancel their flight.
Mobile app:
The SAA mobile app also allows passengers to manage their bookings and make changes or cancellations.
Over the phone:
Passengers can phone SAA's customer service center to request changes or cancellations.
Airport desk:
Passengers can visit an SAA airport desk to make in-person changes or cancellations.
Select Seats
South African Airways' Manage Booking feature also allows passengers to select their seats in advance. This feature is handy for passengers who prefer a specific seat assignment or wish to sit with travel companions. Passengers can view the available seats on their flight and choose their preferred seats from the interactive seating chart. This feature can be accessed through the SAA website or mobile app, allowing passengers to change their seat selection up to a certain point before their flight departure.
Upgrade Your Seat
South African Airways' Manage Booking feature also allows passengers to upgrade their seats to a higher class, subject to availability and fare rules. Passengers can view the available options for upgrading their seats on their flight and choose their preferred upgrade from the list of available choices. This feature can be accessed through the SAA website or mobile app, allowing passengers to upgrade their seats to a certain point before their flight departure. Upgrading a seat can provide additional comfort and amenities, such as more legroom and a more comprehensive selection of in-flight entertainment.
Add Special Requests
South African Airways' Manage Booking feature also allows passengers to add special requests to their booking, such as requesting a special meal or arranging special assistance during travel. This feature can be accessed through the SAA website or mobile app, allowing passengers to change their special requests up to a certain point before their flight departure. Adding special requests can help accommodate passengers' specific needs or preferences during their travel, making for a more comfortable and enjoyable experience.
Add Baggage
If you need to bring more baggage than your allowed baggage allowance, you can do so by paying an excess baggage fee. The fees vary depending on your destination and the extra luggage you must bring.
Airline Destinations and Hub Airports
| Destination | Airport |
|---|---|
| Johannesburg, South Africa | O.R. Tambo International Airport |
| Cape Town, South Africa | Cape Town International Airport |
| Durban, South Africa | King Shaka International Airport |
| Accra, Ghana | Kotoka International Airport |
| Abuja, Nigeria | Nnamdi Azikiwe International Airport |
| Lagos, Nigeria | Murtala Muhammed International Airport |
| London, United Kingdom | London Heathrow Airport |
| Frankfurt, Germany | Frankfurt Airport |
| New York City, USA | John F. Kennedy International Airport |
| Sao Paulo, Brazil | São Paulo–Guarulhos International Airport |
SAA's central hub is at O.R. Tambo International Airport in Johannesburg, with additional hubs at Cape Town International Airport and King Shaka International Airport in Durban.
Cabin Classes
Firstly, South African Airways currently has only two classes—However, the business class and the economy class have no first or premium economy seating on board.
Business Class (Our Long-haul Flights)
Whether you're a seasoned traveler or a first-timer, our Business Class cabin will amaze you. Turning left when you board is always a treat. We go above and above to give customers traveling in business class an outstanding experience. You'll be greeted on board with a cool beverage and handed an amenity bag filled with luxurious toiletries and travel essentials.
Our Short-haul Flights
They deliberately created a Business Class experience to make your boarding trip comfortable. Sitting in, you're greeted by a headrest with easily adjustable ears, lots of storage, roomy legs with leg supports, and a practical coat hook.
Thanks to the separate USB and laptop charging ports included in each Business Class seat, your devices will always be charged and available for use.
Economy Class (Our Long-haul Flights)
The Economy Class seats provide additional room and plenty of legroom for comfort. In addition, economy Class passengers receive a convenient amenity kit containing socks, sunglasses, a toothbrush, and toothpaste to make their travel more pleasant.
Our Short-haul Flights
Whether you're flying for work or play, our Economy Class is your ticket to comfort and style. The modern slimline seats give you more room to move around, and the moveable headrests with adjustable ears keep you cozy during the flight.
In-flight Entertainment and Wifi
- South African Airways offers a selection of movies, TV shows, and music on personal entertainment screens on most of its flights.
- Passengers can also access a wide range of international newspapers and magazines through the SAA mobile app.
- SAA offers Wi-Fi service on select flights, allowing passengers to stay connected and browse the internet during their flight for a fee.
- The entertainment options on board vary depending on the type of aircraft and the route being flown.
- Passengers can also bring their devices and connect to the in-flight entertainment system via Bluetooth or USB.
In-flight food menu
- SAA offers complimentary meals and beverages in all cabin classes on most flights.
- The menu varies depending on the flight's departure time, duration, and destination.
- Passengers can choose from a selection of dishes inspired by South African cuisine and international options.
- Special meals for passengers with dietary restrictions or special needs can be requested in advance through the SAA website or mobile app.
- Alcoholic beverages, including wine, beer, and spirits, are available on most flights.
Frequent flyer programs
| Program Name | Description | Benefits |
|---|---|---|
| Voyager | SAA's main frequent flyer program | Earn miles on SAA and partner flights, and redeem miles for flights, upgrades, and more. In addition, elite members enjoy lounge access, priority check-in and boarding, and extra baggage allowance. |
| Star Alliance Gold | Elite status level in the Star Alliance program | Earned by accumulating miles on Star Alliance airlines. Benefits include lounge access, priority check-in and boarding, and extra baggage allowance on all Star Alliance flights. |
| Star Alliance Silver | Entry-level status level in the Star Alliance program | Earned by accumulating a minimum number of miles on Star Alliance airlines. Benefits include priority waitlisting, standby, and check-in on all Star Alliance flights. |
| SAA Voyager Premium | A paid membership program offering enhanced benefits | In addition to Voyager benefits, members receive complimentary lounge access, priority boarding, and extra baggage allowance on SAA flights. |
Note: These programs and benefits are subject to change at any time. Please refer to the South African Airways website for the most up-to-date information.
Customer Reviews
Customer Service
Tel: 1-870-617-8342 United States
calls are charged at the local rate
Tel: 1-902-612-2438 Canada
calls are charged at the local rate
Group Reservations:
Email: [email protected]
Refunds:
Email: [email protected]
Voyager:
Email:
Customer Care:
Email: [email protected]
GSA: AVIAREPS SAA Sales
South African Airways Popular Flight Routes
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South African Airways FAQ's
Yes, SAA offers online check-in via their website or mobile app. Online check-in typically opens 24 hours before your flight's scheduled departure time.
SAA offers a selection of movies, TV shows, and music on personal entertainment screens on most of its flights. Passengers can also access a range of international newspapers and magazines through the SAA mobile app. On select flights, SAA offers Wi-Fi service for a fee.
Seat upgrades on SAA flights are subject to availability and can be requested during online check-in or at the airport. Elite frequent flyer members may be eligible for complimentary upgrades depending on their status level.
The Voyager frequent flyer program is SAA's loyalty program, offering members the ability to earn and redeem miles for flights, upgrades, and other benefits. You can join the program for free on the SAA website or mobile app.
