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South African Airways Cancellation Policy and Refund Information




Founded : 1 February 1934; 87 years ago

Key people : Thomas Kgokolo (Interim CEO), Les Matuson (Business Rescue Practitioner), Siviwe Dongwana (Business Rescue Practitioner)

Country : South Africa

Office Address : Bloemfontein Airport Bloemfontein 9301

City : Bloemfontein

State : Free State,

Zip Code : 9301

Phone number : 00 27 11 978 2888

Airline Official Website :

Cancellation Policy

South African Airways offers a cancellation policy that allows passengers to cancel their flights if they cannot travel as planned. However, the terms and conditions of the cancellation policy may vary depending on the type of ticket purchased, the route of the flight, and other factors.

If passengers wish to cancel their flight with South African Airways, they must inform the airline in advance, preferably as soon as possible. The airline will then initiate the cancellation process, and the passenger will be notified of any applicable fees or charges.

Cancellation fees may vary depending on the fare type, the journey length, and the cancellation time. Generally, the earlier the cancellation is made, the lower the fees.

Passengers who have purchased a refundable ticket may be eligible for a full or partial refund, depending on the terms and conditions of the ticket. However, some fees may still apply.

Things to Remember 

  1. Cancellation fees may apply based on the type of ticket purchased.
  2. The refund amount depends on the fare rules and the time of cancellation.
  3. Some tickets may be non-refundable.
  4. Passengers may be eligible for a refund due to flight cancellations or delays.
  5. Passengers should review the cancellation policy before booking their tickets to understand the terms and conditions.

Ways to cancel a flight


Passengers can cancel their flight through the Manage Booking section on the airline's website.

Mobile app:

The South African Airways mobile app allows passengers to cancel their flight through their smartphone or tablet.


Passengers can call the South African Airways reservations department to cancel their flight over the phone.


Passengers can cancel their flight at the airport ticket counter or the self-service kiosk.

Travel agent:

If the flight was booked through a travel agent, passengers may be able to cancel their flight through the agent.

Cancellation due to Weather

In cancellations due to Weather, South African Airways (SAA) typically offers passengers the option to rebook on the next available flight at no extra cost. If this is not possible, SAA may offer a refund or a credit for future travel. However, it's important to note that the specific policies and procedures may vary depending on the severity and duration of the weather conditions and other factors outside of SAA's control. In such cases, it's best to check with the airline directly for the most up-to-date information and guidance.

Refund policy

  1. If South African Airways cancel your flight, you will be entitled to a full refund.
  2. If you cancel your flight more than 24 hours before departure, you may be entitled to a refund, subject to the fare rules of your ticket.
  3. If you cancel your flight less than 24 hours before departure, you may not be entitled to a refund unless extenuating circumstances exist.
  4. Refunds will typically be processed back to the original form of payment within a specific timeframe.
  5. It is essential to read the terms and conditions of your ticket to understand the refund policy and any fees or penalties that may apply.

Steps to Cancel a Flight

Visit the South African Airways website and navigate the "Manage & Fly" tab. ( South African Airways Official website )

Step 2. Then click "Manage my booking" and select "Booking Management."


Step 3. Click on "My Bookings" and enter your booking reference number and Surname name. (manage/booking-management)


Step 4. Select the booking you wish to cancel and click "Cancel Booking."

Step 5. Follow the prompts to confirm the cancellation and any refund or credit due to you.



South African Airways Cancellation and Refund Policy FAQ's

South African Airways helps you in experiencing cheap flights even for the last minute bookings. However, you must have three to five hours before the departure of the flight.

Firstly, to cancel a South African Airways non-refundable ticket, you have to pay a fine between $200-$500. However, this fine completely depends on the length of the flight, location of the flight, and type of fare of the flight. Once you are done with the fine, the remaining money will not be given to you as cash, it will be given to you as an e-Credit for future use on South African Airways.

Well, however, you're legally entitled to receive compensation if the flight of the South African Airways is delays.

To check whether the South African Airways ticket is refundable or Non-refundable, visit the website

Once you finish that, enter all the basic information about your flight details.

Finally, after clicking, you can understand that your South African Airways will be refundable or non-refundable.


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