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South African Airways Cancellation Policy and Refund Information

IATA : SA

ICAO : SAA

CallSign : SPRINGBOK

Founded : 1 February 1934; 87 years ago

Key people : Thomas Kgokolo (Interim CEO), Les Matuson (Business Rescue Practitioner), Siviwe Dongwana (Business Rescue Practitioner)

Country : South Africa

Office Address : Bloemfontein Airport Bloemfontein 9301

City : Bloemfontein

State : Free State,

Zip Code : 9301

Phone number : 00 27 11 978 2888

Airline Official Website :

Cancellation policy

The SAA offers complete easy and flexible cancellation policies to the passengers. Passengers may come up with a variety of reasons for the cancellation. With all due respect the cancellation team and guidelines designed by SAA. 

Passengers are requested to check the policy and guidelines before proceeding with the process. A better understanding will give an easy way to complete the cancellation.

Twenty-four hours prior cancellation allowed with a maximum amount refund by deducting the basic charges. However, the deductions and refund amount calculation purely depend on the passengers, destination country, and a few other reasons.

At the very first passengers are requested to check for the right option which is enabled at the time of ticket booking so that it is easy to cancel the ticket.

Before 24hrs of the flight departure, passengers can avail of a total amount refund. However, in some cases, passengers requested to pay the acceptable amount depending on their ticket purchase behavior.

South African Airways officials are always available for the ticket cancellation related issues to resolve. Passengers can contact them further if needed.

Moreover, as mentioned, this airline is one of the best domestic and international carrier and have complete flexibility towards passengers.


Refund policy

Refund policy purely based on the type of service and type of ticket bought by the passenger. Cancellation and refund will apply to the active and canceled tickets within the given timelines only. No refund will apply to the tickets which are inactive or the travel time expired.

Passengers requested to read the guidelines and policies before applying for the refund.

South African Airways Cancellation and Refund Policy FAQ's

1. Can South African Airways help with last-minute bookings?

South African Airways helps you in experiencing cheap flights even for the last minute bookings. However, you must have three to five hours before the departure of the flight.

2. What happens if I cancel my SOUTH AFRICAN AIRWAYS flight?

To clarify, as per this policy, the passengers of South African Airways can cancel a flight within 24 hours of the purchase.

Moreover, passengers of South African Airways will get a complete refund of their ticket cost.

If the passengers of South African Airways can cancel the flight a few hours before the departure of the flight. However, the flight was booked not more than a week before, then the payable fine should bear by the passenger who booked the ticket only. By deducting the fine amount balance will be paid to the passenger within the time period.

However, the refund amount will be given to the passengers who booked their ticket in South African Airlines flights within the time period mentioned in the guidelines.

3. What happens if you cancel a South African Airways non-refundable flight?

Firstly, to cancel a South African Airways non-refundable ticket, you have to pay a fine between $200-$500. However, this fine completely depends on the length of the flight, location of the flight, and type of fare of the flight. Once you are done with the fine, the remaining money will not be given to you as cash, it will be given to you as an e-Credit for future use on South African Airways.

4. Can I receive the compensation for a 2 hour flight delay?

Well, however, you're legally entitled to receive compensation if the flight of the South African Airways delays.

5. How do I get to know if my South African Airways flight is refundable or non-refundable?

To check whether South African Airways ticket is refundable or Non-refundable, go to the South African Airways website https://www.flysaa.com.

Once you are done with that, enter all the basic information about your flight details.

Finally, after clicking, you are able to understand that your South African Airways will be refundable or non-refundable.

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