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Garuda Indonesia Flight Reservations

  • IATA : GA
  • ICAO : GIA
  • CallSign : INDONESIA
  • Founded : 1947
  • Key people : Triawan Munaf (President Commissioner)
  • Country : Indonesia
  • Office Address : Soekamo-Hatta International Airport, Cengkareng
  • City : Jakarta
  • Zip Code : 19120
  • Phone number : 011 62 804 180 7807
  • Official Website :
  • Covid :

Garuda Indonesia Information 

Garuda Indonesia Overview is a detailed insight into one of the leading airlines in Southeast Asia. Garuda Indonesia is a preferred choice for passengers because of its top-notch services and safety standards. In addition, the airline has a diverse fleet and operates flights to various destinations worldwide. This guide will explore everything you need to know about Garuda Indonesia, including its history, fleet, routes, services, and more. Garuda Indonesia was established in 1949 and is Indonesia's national airline. The airline has grown significantly over the years, and today it operates a fleet of over 140 aircraft, serving more than 60 domestic and international destinations. Garuda Indonesia has won several awards for its services, including "The World's Best Cabin Crew" by Skytrax in 2014 and 2015.

Why Book Flight with Garuda Indonesia

Garuda Indonesia is one of the leading airlines in Southeast Asia, known for its exceptional services, diverse fleet, and commitment to safety. Here are some of the unique qualities that make Garuda Indonesia stand out in the airline industry:

  1. Award-winning services: Garuda Indonesia has won several awards for its services, including "The World's Best Cabin Crew" by Skytrax in 2014 and 2015. The airline's crew is known for their warm hospitality, making passengers feel comfortable and at ease during their journey.
  2. Diverse fleet: Garuda Indonesia operates diverse narrow-body and wide-body aircraft, including the Boeing 737, Airbus A330, Airbus A330neo, Boeing 777, and the Boeing 737 Max. This allows the airline to cater to the needs of different types of passengers, whether they are traveling for business or leisure.
  3. Extensive network: Garuda Indonesia operates flights to over 60 domestic and international destinations, covering Asia, Australia, Europe, and the Middle East. The airline's domestic network covers more than 30 destinations across Indonesia, making it a convenient choice for travelers.
  4. Commitment to safety: Garuda Indonesia is committed to ensuring the safety of its passengers and crew. The airline has implemented several safety measures, including regular maintenance of its aircraft and stringent safety procedures for its crew. Garuda Indonesia has also received safety certifications from international organizations, including IATA Operational Safety Audit (IOSA) and the European Aviation Safety Agency (EASA).
  5. Innovative services: Garuda Indonesia offers innovative services to its passengers, including in-flight entertainment, gourmet dining options, and a frequent flyer program called GarudaMiles. Passengers can earn points through GarudaMiles that can be redeemed for flights, upgrades, and other benefits.

Garuda Indonesia Hub and Destinations


Soekarno–Hatta International Airport (CGK), Jakarta, Indonesia


Domestic Destinations

International Destinations


Abu Dhabi



Banda Aceh


Bandar Lampung












Garuda Indonesia's hub is located at Soekarno–Hatta International Airport in Jakarta, Indonesia. The airline operates flights to over 60 domestic and international destinations, covering Asia, Australia, Europe, and the Middle East. Garuda Indonesia's domestic network covers more than 30 destinations across Indonesia, while its international network has expanded in recent years with new routes to London, Los Angeles, and Mumbai. With its extensive network and commitment to exceptional services, Garuda Indonesia is a preferred choice for travelers worldwide.

Cabin Classes

Garuda Indonesia Travel Class 

  1. First Class
  2. Business Class
  3. Economy Class

First Class

First Class Limousine Service: Before boarding the journey with Garuda Indonesia's First Class, you can enjoy every First Class amenity. They offer you limousine service with a BMW 740 Li* from your door to the airport and back to your house on the day of the journey. Currently, travelers traveling between Jabodetabek (Jakarta, Bogor, Depok, Tangerang & Bekasi) and Soekarno-Hatta International Airport can use our limousine service. Please get in touch with us at least 24 hours before your flight.                                  

FIRST CLASS LOUNGE: You will be met warmly by our dedicated First Class Assistant or Butler at the airport's Drop Zone Area before being shown to the lounge known as the Drop-off Room, where they will bring you a welcome drink and wet towels as refreshments. Your butler will handle all your travel needs, including baggage wrapping, check-in, and immigration. The Garuda Indonesia First Class Lounge* will be your destination after being escorted there by the First Class Assistant. You may use various food and drink options, wifi, and SPA services here. If you'd like, the First Class Assistant will also assist you in making a reservation for revitalizing SPA services.

FIRST CLASS IN-FLIGHT ENTERTAINMENT & CONNECTIVITY: Garuda Indonesia offers the most recent on-demand in-flight entertainment options and live streams of your favorite TV shows during flights. These services are provided via an innovative AVOD system and a customized 23.5" LCD screen that a touchscreen and high-end handset can efficiently operate. Often favored choices include:

  1. Movies & Live TV
  2. Music
  3. Kids World
  4. Islamic World, Al Qur'an recitation, and a collection of Islamic media.
  5. In-flight shopping catalog
  6. Travel port for destination updates


Comfort and discretion: 

  1. 38 staggered chairs with direct aisle access for each visitor
  2. Traveling is more comfortable with a seat that reclines into a flat bed that is 43" pitch and 21.2" wide.
  3. Ottoman
  4. individual storage
  5. power outlet and USB
  6. Innovative Panasonic inflight entertainment system with a 15" touchscreen LCD

Relax and refresh: 

  1. With updated cabin facilities and comforts:
  2. Cotton-covered hypoallergenic cushion and cozy vertex-plush blanket
  3. L'occitane amenity set, winner of the 2013 TravelPlus Award (for Unisex Business Class Asia Oceania)


More space for your comfort :

  1. Larger and more comfortable legroom
  2. Leaning chair
  3. The footrest
  4. Each seat has a USB port and a power outlet.
  5. During the journey, in-flight entertainment service

New Dining Experience :

  1. Enjoy a Western, Oriental, or Indonesian meal
  2. Numerous options for hot and chilled beverages

only offered on Aircraft 777-300ER

Depending on the path, a Western and an Asian menu

Cabin amenities and on-board food and drink may differ depending

Garuda Indonesia Manage Booking

Garuda Indonesia offers a manage booking feature that allows passengers to modify their bookings online. This convenient feature allows passengers to change flight dates and times and add extra services such as baggage allowance or in-flight meals. In this article, we'll explore the various options available through Garuda Indonesia's manage booking feature and how to access it on their website. We'll also cover important things to remember and frequently asked questions to ensure a hassle-free experience when using this feature.

Flight Status

Garuda Indonesia's manage booking feature allows passengers to check the status of their flights online. Here's how to do it:

  1. Go to Garuda Indonesia's website: Visit Garuda Indonesia's website and click on the "Manage Booking" tab.
  2. Enter Your Booking Information: Enter your booking reference number and last name to access your booking.
  3. Select "Check Flight Status": Select the "Check Flight Status" option once you have accessed your booking.
  4. Enter Flight Information: Enter your flight number and date of travel to check the flight status.
  5. View Flight Status: Once you have entered the flight information, the flight status will be displayed.

Change Flight/Cancel Flight

To cancel your Eva Air flight, you can do so through the following methods:


You can cancel your flight by logging into your Garuda Indonesia account on the website, navigating to the "Manage Your Trip" section, and selecting the option to cancel your booking.

Via Phone:

Passengers can cancel their flights by calling Garuda Indonesia's customer service hotline.

Mobile App:

You can also cancel your flight through the Garuda Indonesia mobile app, available for both Android and iOS devices. Log in to the app, navigate to the "Manage Your Trip" section, and select the option to cancel your booking.

Select Seats

Access: Passengers can access the manage booking feature on Garuda Indonesia's website.

Seat Selection: Passengers can select their seats using the manage booking feature.

Additional Fees: If you wish to select a preferred seat, you may need to pay an additional fee during the seat selection process.

Upgrade Your Seat

Garuda Indonesia's manage booking feature allows passengers to upgrade their seats for their upcoming flights. Review any additional fees and contact their customer service team for questions or concerns.

Add Special Requests

Garuda Indonesia offers several types of special requests for their flights, including:

  1. Wheelchair Assistance: Passengers with mobility issues may require wheelchair assistance to navigate the airport and board the flight.
  2. Pet Travel: Passengers may wish to travel with their pets and require special arrangements.
  3. Medical Conditions: Passengers with medical conditions may require special assistance or accommodations during the flight, such as extra oxygen or the ability to lie down during the flight.

In-Flight Entertainment and wifi

Garuda Indonesia offers a range of in-flight entertainment options to keep passengers entertained during their journey. Here are some of the in-flight entertainment options available on Garuda Indonesia flights:

  1. Personal screens: Passengers in all classes of service on Garuda Indonesia flights have access to individual screens, which offer a range of movies, TV shows, music, and games to choose from.

  2. Wifi: Garuda Indonesia offers wifi on select flights, allowing passengers to stay connected during their journey.

  3. In-flight magazines: Garuda Indonesia offers a range of in-flight magazines, including its own Garuda Indonesia magazine and international publications such as Time and Forbes.

  4. Audio entertainment: Passengers can enjoy a range of music options on Garuda Indonesia flights, including playlists curated by the airline's music director.

  5. Live TV: Garuda Indonesia offers live TV channels on select flights, allowing passengers to keep up with news and sports events during their journey.

In-Flight Food 

Garuda Indonesia offers a range of in-flight dining options to cater to its passengers' diverse tastes and preferences. Here are some of the in-flight food options available on Garuda Indonesia flights:

  1. Gourmet meals: Passengers in first and business class on Garuda Indonesia flights can enjoy a range of gourmet dining options, with menus designed by the airline's executive chefs. These meals are made using fresh, high-quality ingredients and are presented stylishly and elegantly.

  2. Special meals: Garuda Indonesia offers a range of special meals to cater to passengers with dietary restrictions or preferences. These meals include vegetarian, halal, kosher, and low-fat options. Passengers can request these meals during the booking process or by contacting the airline's customer service.

  3. Snacks and beverages: Garuda Indonesia offers a range of snacks and beverages to passengers in all classes of service. These include hot and cold drinks, such as tea, coffee, juice, and sweet and savory snacks.

  4. Indonesian cuisine: As Indonesia's national airline, Garuda Indonesia is proud to showcase the country's rich culinary heritage. Passengers can enjoy a range of traditional Indonesian dishes, such as nasi goreng (fried rice) and satay (grilled meat skewers), on select flights.

Frequent Flyer Program 

Here is a table summarizing the key features of Garuda Indonesia's frequent flyer program, GarudaMiles:

Feature Description
Earning points Members can earn points by booking and flying on Garuda Indonesia flights and partner airlines, with the number of points earned depending on the fare class, distance passed, and other factors.
Redeeming points Points can be redeemed for a range of benefits, including free flights, upgrades, extra baggage allowance, and access to airport lounges.
Elite membership tiers GarudaMiles has four elite membership tiers - Blue, Silver, Gold, and Platinum - offering additional benefits such as priority check-in and boarding, extra baggage allowance, and exclusive lounges.
Partner airlines Members can earn and redeem points on flights operated by Garuda Indonesia's partner airlines, which include SkyTeam member airlines such as Delta Air Lines, Air France, and KLM, as well as other airlines such as Etihad Airways and Malaysia Airlines.
Family account GarudaMiles offers a family account option, allowing family members to pool their points and redeem them for free flights and upgrades.

GarudaMiles offers a range of benefits to its members, making it a popular choice for frequent flyers who travel on Garuda Indonesia and its partner airlines.

Codeshare Program

Garuda Indonesia's codeshare partners and the destinations they cover:

Codeshare Partner


Air France

Paris, France

All Nippon Airways (ANA)

Tokyo, Japan

China Airlines

Taipei, Taiwan

Delta Air Lines

Multiple destinations in the United States

Etihad Airways

Abu Dhabi, United Arab Emirates

KLM Royal Dutch Airlines

Amsterdam, Netherlands

Korean Air

Seoul, South Korea

Malaysia Airlines

Kuala Lumpur, Malaysia

Philippine Airlines

Manila, Philippines


Riyadh, Saudi Arabia

Singapore Airlines


Thai Airways

Bangkok, Thailand

Garuda Indonesia's codeshare program allows passengers to book a single ticket for travel on multiple airlines, making it easier to reach their destination. In addition, by partnering with some of the world's leading airlines, Garuda Indonesia can offer its passengers access to a broader network of destinations, allowing them to travel to more places easily.

Customer Review

customer Review

Garuda Indonesia review

Customer Service

According to the established operational protocol, Garuda Indonesia completely pledges to respond to every customer's voice, whether a complaint, a suggestion, or a compliment.

Garuda Indonesia offers a variety of ways for customers to voice their opinions to guarantee their comfort in communication. These are what they are:

Internet address:

Corporate email: 

Email Address Service Area
[email protected] General Services
[email protected] Baggage Services
[email protected] Inquiry, Reservation & Ticketing Services
[email protected] GarudaMiles Services

WhatsApp Number

WhatsApp Number for GarudaMiles: +62 813-9845-4480

Garuda Indonesia Popular Flight Routes

Garuda Indonesia Route Map


Garuda Indonesia

What this artical helpful ?

Garuda Indonesia FAQ's

The airline operates both domestic and international flights. Moreover, it operates flights across Asia, Europe, Australia as well as within Indonesia


Garuda Indonesia has its hub airport as Soekarno-Hatta International Airport, Jakarta area on the island of Java, Indonesia. 


Yes, you can book Garuda Indonesia tickets online through the official website.

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