Search Flights

Sponsored By: Worldwide travel LLC.

Call toll free: (800) 362-9188

Garuda Indonesia Cancellation and Refund Policy

IATA : GA

ICAO : GIA

CallSign : INDONESIA

Founded : 1947

Key people : Triawan Munaf (President Commissioner)

Country : Indonesia

Office Address : Soekamo-Hatta International Airport, Cengkareng

City : Jakarta

State :

Zip Code : 19120

Phone number : 011 62 804 180 7807

Airline Official Website :

Cancellation Policy

The airline permits passengers to cancel a booking. However, certain fares may be non-refundable. In addition to this, some fares may not permit full refund. Moreover, a fee is also applicable upon cancellation of the booking. In addition to this, if the passenger's immediate family member dies then the airline will refund the ticket, provided that a death certificate is given by the passenger.

Upon cancellation of the flight by Garuda Indonesia will of course inform the passengers. It will also provide services like free meals, refreshments, accommodation, phone calls, etc. Moreover, the passenger can choose from either of the following:

Furthermore, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used.

 

Refund Policy

Garuda Indonesia permits passengers to get a refund, however, certain fares may be non-refundable. In addition to this, the refund value will depend on the conditions attached to the ticket and in accordance with the Air carrier’s regulations. Furthermore, details are as follows:

International flights:

Moreover, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. 

Domestic flight:

TIME

Kelas

J / C / D / I/Y

Kelas

B / M / K

Kelas

N / Q / T

Kelas

V / S / H

Kelas

L

≥ 72 Hour before flight

10% of the base Tariff

25% of the base Tariff

25% of the base Tariff

25% of the base Tariff

25% of the base Tariff

24 - < 72 Hour before flight

10% of the base Tariff

25% of the base Tariff

35% of the base Tariff

50% of the base Tariff

50% of the base Tariff

2 - < 24 Hour before flight

20% of the base Tariff

30% of the base Tariff

50% of the base Tariff

60% of the base Tariff

70% of the base Tariff

< 2 Hour before flight

30% of the base Tariff

35% of the base Tariff

60% of the base Tariff

70% of the base Tariff

80% of the base Tariff

The airline will also only refund the unused portions of the ticket. In addition to this, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. Lastly, the passenger also needs to submit valid photo identification of the passenger names on the ticket to get a refund. 

Garuda Indonesia Cancellation and Refund Policy FAQ's

1. What is the customer service number of Garuda Indonesia?

You can contact Garuda Indonesia’ call centre on 0804-1807807

 

 

2.  How can I obtain a refund?

To obtain a refund contact Garuda Indonesia’s sales office or travel agents office.

 

3. How long does it take to get a refund?

After the request has been processed, it will take two weeks for the amount to be refunded.

Subscribe

Get the latest updates and destination inspiration to make planning your trip easier and more affordable than ever.

Call Now for Unpublished Flight Deals +1(844) 445-5739