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Garuda Indonesia Cancellation and Refund Policy




Founded : 1947

Key people : Triawan Munaf (President Commissioner)

Country : Indonesia

Office Address : Soekamo-Hatta International Airport, Cengkareng

City : Jakarta

State :

Zip Code : 19120

Phone number : 011 62 804 180 7807

Airline Official Website :

Garuda Indonesia Cancellation Policy

Garuda Indonesia Airlines does not provide a refund for canceled international travel tickets. There won't be any refunds after the registration is complete.

Suppose you need to cancel your flight with Garuda Indonesia with less than an hour to spare. Consequently, you are unable to withdraw. It is not allowed.

A 40% cancellation charge applies if the ticket is canceled between one and twelve hours before departure, and the amount refunded will not include the ticketing rate in the booking.

As many airlines do, the carrier no longer offers Garuda Indonesia cancellation coverage 24 hours a day.

Suppose the airline cancels the trip 12 hours before the scheduled departure. Then, 20% of the cost incurred by you for cancellations and ticketing fees will be added to your refund, which will be reimbursed.

If you've reserved a non-refundable ticket, you can still change your mind by logging into your account, going to the "My Trips" section, and selecting "Cancel the flight."

The cancellation charge for Garuda Indonesia is $200. However, depending on the location, it can be challenging to change this amount.

The Garuda Indonesia cancellation rate is typically subtracted from the cost of your initial ticket, with the remaining balance being a credit.

The credit may be applied to any additional reservations, provided they are made within a year of the date the ticket was given.

Things to Remember 

  1. Fees: Passengers may be charged a fee for canceling their ticket, and the fee amount may depend on the fare type and timing of the cancellation.
  2. Timeframe: Passengers should be aware of the timetable for canceling their ticket, as some fares may not be refundable if canceled too close to the departure date.
  3. Cancellation Methods: Passengers can cancel their tickets online using Garuda Indonesia's manage booking feature or by contacting their customer service team.
  4. Vouchers: In some cases, Garuda Indonesia may offer a coupon for future travel instead of a refund for canceled tickets.

Ways to cancel a flight

To cancel your Eva Air flight, you can do so through the following methods:


Passengers can cancel their flight online using Garuda Indonesia's manage booking feature. To access this feature, passengers can visit the Garuda Indonesia website and click the "Manage Booking" tab.

Over the phone

Passengers can cancel their flight by contacting Garuda Indonesia's customer service team. This can be done by phone or visiting a Garuda Indonesia ticket office.

Travel Agent:

If the flight was booked through a travel agent, the agent might be able to assist with canceling the flight.

Cancellation due to Weather

Garuda Indonesia may cancel flights due to weather conditions that could impact passenger safety. Passengers may be eligible for a refund or rebooking options, depending on the specific circumstances. It's essential to stay informed and contact customer service for assistance with any travel disruptions due to weather-related cancellations.


Passengers may be eligible for a refund if their flight is cancelled due to Weather. However, the specific refund policy may vary depending on the ticket type and timing of the cancellation.


In some cases, Garuda Indonesia may offer passengers the option to rebook their flight later, depending on availability.

Travel Insurance:

Passengers who have purchased travel insurance may be eligible for compensation for a weather-related cancellation. However, this will depend on the specific terms and coverage of the insurance policy.

Garuda Indonesia Refund Policy

Garuda Indonesia's refund policy varies depending on the ticket type and the cancellation timing. Passengers may be eligible for a refund within 24 hours of booking or if their flight is canceled by the airline. However, fees may apply, and some fares may be non-refundable. Refunds are typically issued to the original form of payment used. Passengers should review their ticket's terms and conditions to understand any applicable restrictions or fees.

Steps to Cancel a Flight

Step 1. visit Garuda Indinesia website

Garuda Indonesia official website

Step 2. After logging in, you are taken to Garuda Indonesia's home website, where the "My Trip" tab is visible. Just select that to proceed. Next, fill out the blank box asking for the booking code and the passengers' last names.

Garuda Indonesia

Step 3. This stage enables you to retrieve the information about the ticket you intend to cancel to proceed after independently verifying it.

Step 4. You have many options now that you are on the following screen. To cancel your ticket, select your cancellation choice.

Step 5. Your request to rescind will be approved if your ticket allows it; otherwise, it may be rejected. It entirely relies on the ticket fare class you select when making the reservation.

Step 6. The cancellation fees will be deducted from the original fare. The remaining balance will be refunded to your account if your ticket does not fall under a complete refund category.

Step 7. You'll receive a confirmation email from Garuda Indonesia once your cancellation has been accepted.

Garuda Indonesia Cancellation and Refund Policy FAQ's

You can contact Garuda Indonesia’ call centre on 0804-1807807.



To obtain a refund contact Garuda Indonesia’s sales office or travel agents office.


After the request has been processed, it will take two weeks for the amount to be refunded.


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