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Online check-in

Passengers can avail this service for free by going to the official website of Garuda Indonesia, downloading the Garuda Indonesia app or by contacting Garuda Indonesia's call centre. This is a very convenient option and will save time as passengers won’t have to stand in long queues. Moreover, passengers can check-in via phone, tablet or computer. They can check-in by simply putting in their details. In addition, passengers can print out their boarding pass or download a digital print on their phone. Furthermore, online check-in for domestic flights opens 48 hours before the flight and closes 2 hours before the flight. Whereas, online check-in for international flights opens 48 hours before the flight but closes 4 hours before the flight departure time. Lastly, passengers who fail to check-in on time will not be allowed on-board. 

Following passengers cannot check-in online, and need to check-in at the airport:

• If passengers don't have purchased e-ticket
• Infant younger than 2 years who who don’t occupy a seat
• Passengers who need special assistance- pregnant women, old people who need wheelchairs, etc.
• Unaccompanied minor

 

Kiosk check-in

At the airports too passengers can avoid long queues in front of the check-in desks and do self check-in using kiosk machines. Moreover, this will help them save a lot of time and hassle. In addition to this, kiosks are not available for the same individuals who cannot check-in online. Furthermore, this service is available at the following airports:

• Soekarno-Hatta Airport, Jakarta (CGK)
• Kualanamu International Airport, Medan (KNO)
• Sultan Thaha Airport, Jambi (DJB)
• Juanda Airport, Surabaya (SUB)
• Hasanuddin Airport, Ujung Pandang/Makassar (UPG)
• Sepinggan Airport, Balikpapan (BPN)
• Sultan Syarif Kasim II Airport, Pekanbaru (PKU)
• Schiphol Airport, Amsterdam (AMS)
• Sultan Iskandar Muda International Airport, Aceh (BTJ)
• Silangit International Airport, Tapanuli Utara (DTB)
• Depati Amir Airport, Pangkal Pinang (PGK)
• Sultan Mahmud Badaruddin II International Airport, Palembang (PLM)
• Husein Sastranegara International Airport, Bandung (BDO)
• I Gusti Ngurah Rai International Airport, Bali (DPS)
• Yogyakarta Kulon Progo International Airport (YIA)
• Raja Haji Fisabilillah International Airport, Tanjung Pinang (TNJ)
• Minangkabau International Airport, Padang (PDG)

Lastly, the check-in timings for kiosk is as follows:

Depart from	Route	Check-in period
Jakarta (CGK)	Domestic	8-1 hour prior to departure
Jakarta (CGK)	International	4-1 hour prior to departure
Beside Jakarta	Domestic	4-1 hour prior to departure

 

Airport check-in 

Passengers can check-in by visiting the check-in counter of Garuda Indonesia at the airport. To avail it, passengers just need to provide their confirmation reference and necessary travel documents like identity cards and passports. Passengers should arrive early so that they have enough time to complete all the formalities like baggage drop, check-in, airport security check, boarding, etc. Moreover, passengers should consult the departure airport website for the details before the flight as check-in timings also depend on the airport. Furthermore, passengers who fail to check-in on time will not be allowed to board the flight. Lastly, the check-in timings for particular airports is as follows:

Depart from	Route	Check-in period
Jakarta (CGK)	Domestic	120-45 minute prior to departure
Jakarta (CGK)	International	180-60 minute prior to departure
Beside Jakarta	Domestic	120-30 minute prior to departure
Beside Jakarta	International	180-45 minute prior to departure