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Wizz Air Cancellation and Refund Policy

IATA : W6

ICAO : WZZ

CallSign : WIZZ AIR

Founded : 2003

Key people : József Váradi (CEO), Diederik Pen (COO)

Country : Hungary

Office Address : BUD International Airport Building 221

City : Budapest

State :

Zip Code : H-1185

Phone number : 00 36 90 900 555

Airline Official Website :

Cancellation Policy

The airline permits passengers to cancel a booking up to 3 hours before the departure of the flight. And passengers can follow the steps below to make cancellation:

  1. Log into WIZZ Profile
  2. Select the reservation that you wish to cancel
  3. Select the passengers for whom the cancellation will apply (in case you wish to cancel the reservation for all passengers, you can select all passengers in the same process)
  4. Confirm the cancellation and settle payment related to the cancellation if applicable
  5. Please note that in case the original reservation was fully or partially paid with a WIZZ voucher, the cancellation of the reservation is possible only for all passengers and all flights at the same time.

 

Upon cancellation of the flight by Wizz Air, the airline will inform the passengers. Moreover, the passenger can re-book the flight or get a refund, according to their preference. Lastly, the compensation provided by the airline is as follows:

AMOUNT DISTANCE NOTE
250 EUR 1500 km or less If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 2 hours, this amount will be reduced by 50%
400 EUR between 1501 and 3500 km in the case of all intra-Community (EU-EEA) flights If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 3 hours, this amount will be reduced by 50%
600 EUR over 3500 km (only applicable to non intra-Community (EU-EEA) flights) If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 4 hours, this amount will be reduced by 50%

 

Refund Policy

Passengers can get a refund of a ticket that they possess. Moreover, a refund is provided if the cancellation is done 2 weeks before the departure of the flight. However, if the cancellation is done within 2 weeks of the flight departure the airline does not provide a refund. In addition to this, cancellation fee is applicable for both. Furthermore, the cancellation fee is €60.00 for cancellation made earlier than 2 weeks and €83.00 for cancellations made within 2 weeks of flight departure.. In addition to this, in case the passenger is unable to travel due to death in the family or serious injury/sickness, the airline provides a refund upon submission of valid certificate.

Furthermore, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given.. Lastly, the refund is made in the same currency as the payment and if not possible then in Euro. 

Wizz Air Cancellation and Refund Policy FAQ's

1. What is the customer service number of Wizz Air? +

You can contact Wizz Air’ customer service on 0 690 900 555 (Hungary)

 

2. When will I receive my refund? +

Refund is processed after the cancellation fee is paid by the passenger. 

 

3. How do I cancel my ticket? +

To cancel your ticket on the official website of Wizz Air or contact Customer Service. 

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