VivaAerobus Cancellation and Refund Policy
IATA : VB
ICAO : VIV
CallSign : AEROENLACES
Founded : 2006
Key people : Roberto Alcántara (Chairman), Juan Carlos Zuazua (CEO), Robert Zoller (COO), Manuel Ambriz (CCO), Alan Bird (CFO)
Country : Mexico
Office Address : Monterrey Intl Airport, Carretera Miguel Alemn Km. 24, Apodaca,
City : Apodaca
State : Nuevo Len,
Zip Code : 66600
Phone number : 00 81 82150150
Airline Official Website : https://www.vivaaerobus.com/
VivaAerobús permits passengers to cancel their flight tickets. However, to get a full refund the passenger must make the cancellation within 24 hours of booking the ticket. Moreover, it must be made 7 days prior to the departure of the flight. Apart from this the airline does not permit cancellation of tickets.
On the chance that the flight is cancelled by VivaAerobús due to reasons directly attributed to the airline, then the airline will try to get the passenger to the intended destination as soon as possible. Moreover, if the alternative flights do not suit the passenger they can get a refund of the costs. In addition to this, passengers will also get a 25% compensation of the price.
The refund, return payment for cancelled flight is processed to the debit card or credit card that was used to purchase the booking.
VivaAerobús Cancellation and Refund Policy FAQ's
You can contact VivaAerobús customer service center on (81) 82 150 150
You can do it by contacting the customer service on Monterrey (81) 82 150 150
The refund is processed 10 days after the cancellation of the flight.