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VivaAerobus Cancellation and Refund Policy




Founded : 2006

Key people : Roberto Alcántara (Chairman), Juan Carlos Zuazua (CEO), Robert Zoller (COO), Manuel Ambriz (CCO), Alan Bird (CFO)

Country : Mexico

Office Address : Monterrey Intl Airport, Carretera Miguel Alemn Km. 24, Apodaca,

City : Apodaca

State : Nuevo Len,

Zip Code : 66600

Phone number : 00 81 82150150

Airline Official Website :

Cancellation Policy

VivaAerobús permits passengers to cancel their flight tickets. However, to get a full refund the passenger must make the cancellation within 24 hours of booking the ticket. Moreover, it must be made 7 days prior to the departure of the flight. Apart from this the airline does not permit cancellation of tickets.


Refund Policy

On the chance that the flight is cancelled by VivaAerobús due to reasons directly attributed to the airline, then the airline will try to get the passenger to the intended destination as soon as possible. Moreover, if the alternative flights do not suit the passenger they can get a refund of the costs. In addition to this, passengers will also get a 25% compensation of the price.

The refund, return payment for cancelled flight is processed to the debit card or credit card that was used to purchase the booking.

VivaAerobús Cancellation and Refund Policy FAQ's

1. What is the contact information of VivaAerobús call center? +

You can contact VivaAerobús  customer service center on (81) 82 150 150   


2. How can I get a refund of my cancelled flight? +

You can do it by contacting the customer service on Monterrey (81) 82 150 150


3. How long does the refund take? +

The refund is processed 10 days after the cancellation of the flight.


4. Where can I get more information on cancellation and refund policy? +

You can do so by visiting the website.


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