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Virgin Atlantic Cancellation and Refund Policy



CallSign : VIRGIN

Founded : 1984

Key people : Richard Branson (founder), Shai Weiss (CEO), Peter Norris (chairman)

Country : UK

Office Address : The Office, Manor Royal,

City : Crawley

State : West Sussex, ,,

Zip Code : RH10 9NU

Phone number : +44 344 874 7747, +44 344 209 7705

Airline Official Website :

Virgin Atlantic Cancellation Policy

Virgin Atlantic has a 24-hour cancellation policy, reflecting its objective of being a customer-centric airline. In addition, the cancellation charges for cancellations done after the 24-hour frame varies according to the region of the flight booked. 

Lastly, when the passenger is at the airport and the flight has been canceled, Virgin Atlantic acts entirely by the established rules on compensation and assistance to passengers. 

Virgin Atlantic Cancellation Policy 24 hours

Virgin Atlantic's cancellation policy under 24 hours allows passengers to cancel the reservation within the required time to claim a full refund on their existing reservation. Here are some points to keep in mind under Virgin Atlantic 24 hour cancellation policy: 

  1. Virgin Atlantic cancellation must be initiated within 24 hours from the booking date.
  2. In addition, the departure date has to be seven or more days from the date of booking.
  3. 'Virgin Atlantic cancellation policy 24 hours' rule should be applied for the flights originating for the flights to and from the U.S. and Canada only.

If the points mentioned above are fulfilled upon cancellation, then only passengers would be eligible for a Virgin Atlantic cancellation refund.

Virgin Atlantic Flight Cancellation Fee

One of the advantages of booking a flight with foreign airlines like Virgin Atlantic is that they often have more reasonable cancellation fees than many US-based commercial carriers. Virgin Atlantic cancellation charges, irrespective of class of service, are as follows :

  1. For flights originating in the UK is 36 USD
  2. For flights originating in the US is 50 USD
  3. For flights originating in any other region is 50 USD 

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

How to cancel a flight

If you need to cancel a Virgin Atlantic flight, there are several ways depending on the airline's policies and your personal preferences.

Virgin Atlantic cancels booking online.

Visit the Virgin Atlantic website and navigate the "Manage My Booking" section.

Virgin Atlantic cancels the booking via phone.

Contact Virgin Atlantic's customer service directly by calling their helpline.

Virgin Atlantic cancels the booking In Person.

You can visit a Virgin Atlantic ticket office or customer service desk in person if you prefer face-to-face assistance.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Virgin Atlantic will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.

Virgin Atlantic Refund Policy

Upon cancellation of your reservation, a refund will depend on the ticket type and the applied fare conditions. Similarly, refunds will be provided if the ticket you purchased is refundable, and a refund will not be made for any ticket purchased with a non-refundable fare. Furthermore, refunds are made in the same currency as the payment. 

Lastly, Virgin Atlantic has the right to refuse a refund if a passenger requests a refund after the end of the ticket's validity period. 

Moreover, for additional information, please visit

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the Virgin Atlantic website and log in to your account.

Step 2. Go to Manage Booking

Once you have logged in, go to the "Manage Booking" section of the website. This section will allow you to view your booking details and make changes, including cancellations.

Virgin Atlantic Tab

Step 3. Enter your booking reference number and last name.

Virgin Atlantic Manage Booking Tab

Step 4: Select the Flight You Want to Cancel

Once you've entered your booking details, select the flight you want to cancel from the list of reservations. You will then be prompted to confirm your selection.

Step 5: Review Your Flight Details

Before you cancel your flight, take a moment to review your reservation details, including the flight number, departure and arrival times, and any additional services that you may have purchased.

Step 6: Confirm Your Cancelation

Click on the "Cancel Flight" button. You will then be prompted to confirm your cancellation and receive a confirmation email once your cancellation is complete.

Virgin Atlantic Cancellation and Refund Policy FAQ's

You have a non-refundable fare, Virgin Atlantic ticket cancellation would not be permitted on that. Moreover, Virgin Atlantic cancellation charges, irrespective of class of service is as follows :

  1. Flights from UK the charge is 36 USD
  2. Flights from US the charge is 50 USD
  3. Flights from Canada the charge is 50 USD 


Once the request has been processed, it will take about 14 days to be returned to the original form of payment.


Compensation will be provided, it will be calculated by the distance between the final destination and origin point. For instance a compensation of 275 USD would be provided if the distance is up to 1500 KM.


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