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Cancellation and Refund Information

Cancellation Policy

Virgin Atlantic has a 24 hour cancellation policy, which truly reflects their objective being a customer centric airline. In addition, the cancellation charges for cancellation done after the 24 hour frame vary according to the region of the flight booked. 

Lastly, in a situation where the passenger is at the airport and the flight has been cancelled, Virgin Atlantic acts fully in accordance with the established rules on compensation and assistance to passengers. 

Refund Policy

Upon cancellation of your reservation, refund will depend on the ticket type and the fare conditions that are applied. Similarly, refunds will be provided if the ticket you purchased is refundable, and refund will not be made for any ticket purchased with a non-refundable fare. Furthermore, refunds are made in the same currency as the payment. 

Lastly, Virgin Atlantic has the right to refuse refund if a passenger makes a refund request after the end of the validity period of the ticket. 

Moreover for additional information please visit flywith.virginatlantic.com/hk/en/prepare-to-fly/conditions-of-carriage/article-10.html