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Virgin Atlantic Cancellation and Refund Policy

IATA : VS

ICAO : VIR

CallSign : VIRGIN

Founded : 1984

Key people : Richard Branson (founder), Shai Weiss (CEO), Peter Norris (chairman)

Country : UK

Office Address : The Office, Manor Royal,

City : Crawley

State : West Sussex, ,,

Zip Code : RH10 9NU

Phone number : +44 344 874 7747, +44 344 209 7705

Airline Official Website :

Cancellation and Refund Information

Cancellation Policy

Virgin Atlantic has a 24 hour cancellation policy, which truly reflects their objective being a customer centric airline. In addition, the cancellation charges for cancellation done after the 24 hour frame vary according to the region of the flight booked. 

Lastly, in a situation where the passenger is at the airport and the flight has been cancelled, Virgin Atlantic acts fully in accordance with the established rules on compensation and assistance to passengers. 

Refund Policy

Upon cancellation of your reservation, refund will depend on the ticket type and the fare conditions that are applied. Similarly, refunds will be provided if the ticket you purchased is refundable, and refund will not be made for any ticket purchased with a non-refundable fare. Furthermore, refunds are made in the same currency as the payment. 

Lastly, Virgin Atlantic has the right to refuse refund if a passenger makes a refund request after the end of the validity period of the ticket. 

Moreover for additional information please visit flywith.virginatlantic.com/hk/en/prepare-to-fly/conditions-of-carriage/article-10.html

Virgin Atlantic Cancellation and Refund Policy FAQ's

1. What if I cancel Virgin Atlantic beyond 24 hours?

You have a non-refundable fare, Virgin Atlantic ticket cancellation would not be permitted on that. Moreover, Virgin Atlantic cancellation charges, irrespective of class of service is as follows :

  • Flights from UK the charge is 36 USD
  • Flights from US the charge is 50 USD
  • Flights from Canada the charge is 50 USD 

 

2. How long will I get my refund in?

Once the request has been processed, it will take about 14 days to be returned to the original form of payment.

 

3. What happens if Virgin Atlantic cancels my flight?

Compensation will be provided, it will be calculated by the distance between the final destination and origin point. For instance a compensation of 275 USD would be provided if the distance is up to 1500 KM.

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