IATA : VS
ICAO : VIR
CallSign : VIRGIN
Founded : 1984
Key people : Richard Branson (founder), Shai Weiss (CEO), Peter Norris (chairman)
Country : UK
Office Address : The Office, Manor Royal,
City : Crawley
State : West Sussex, ,,
Zip Code : RH10 9NU
Phone number : +44 344 874 7747, +44 344 209 7705
Airline Official Website : http://www.virginatlantic.com/
Virgin Atlantic has a 24 hour cancellation policy, which truly reflects their objective being a customer centric airline. In addition, the cancellation charges for cancellation done after the 24 hour frame vary according to the region of the flight booked.
Lastly, in a situation where the passenger is at the airport and the flight has been cancelled, Virgin Atlantic acts fully in accordance with the established rules on compensation and assistance to passengers.
Upon cancellation of your reservation, refund will depend on the ticket type and the fare conditions that are applied. Similarly, refunds will be provided if the ticket you purchased is refundable, and refund will not be made for any ticket purchased with a non-refundable fare. Furthermore, refunds are made in the same currency as the payment.
Lastly, Virgin Atlantic has the right to refuse refund if a passenger makes a refund request after the end of the validity period of the ticket.
Moreover for additional information please visit flywith.virginatlantic.com/hk/en/prepare-to-fly/conditions-of-carriage/article-10.html
You have a non-refundable fare, Virgin Atlantic ticket cancellation would not be permitted on that. Moreover, Virgin Atlantic cancellation charges, irrespective of class of service is as follows :
Once the request has been processed, it will take about 14 days to be returned to the original form of payment.
Compensation will be provided, it will be calculated by the distance between the final destination and origin point. For instance a compensation of 275 USD would be provided if the distance is up to 1500 KM.