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Vietnam Airlines Cancellation and Refund Policy

IATA : VN

ICAO : HVN

CallSign : VIET NAM AIRLINES

Founded : 1956

Key people : Lê Hồng Hà, Đặng Ngọc Hoà

Country : Vietnam

Office Address : 200 Nguyen Son Street., Long Bien District

City : Hanoi

State :

Zip Code : 100000

Phone number : 19001100

Airline Official Website :

Cancellation Policy

Vietnam Airlines permits passengers to cancel the flight and keep the tickets for later use. Passengers are required to cancel the flight immediately to avoid no-show fee or cancel the flight at least within three hours before the departure time of the flight. 

It’s important to note that after cancellation non-refundable flights cannot be rebooked/refunded. You can see the fair types and rules here

 

Refund Policy

Vietnam Airlines provides a refund of the ticket under circumstances where the passenger has been denied boarding due to the cancellation of a flight or due to a delay. Moreover passengers who have unused tickets will get a total refund of the fare. However, if the ticket is used then the difference between the ticket fare and the applicable fare will be refunded. 

Refund amount for other reasons will be the same as aforementioned, i.e, passengers who have unused tickets will get a total refund of the fare. However, if the ticket is used then the difference between the ticket fare and the applicable fare will be refunded. Unless cancellation fee is applicable. 

In addition, the refund is given in the same currency that the passenger used to pay for the ticket in. Lastly, the refund will be given to the passenger who is named on the ticket or the person who paid for the ticket. 

Vietnam Airlines Cancellation and Refund Policy FAQ's

1. Can I cancel my ticket?

Yes, however this depends on the fare type. 

 

2. Who do I contact for a refund or cancellation?

You can contact Vietnam Airlines’s Call Center on 19001100. 

 

3. How do I rebook a flight?

To rebook a flight you can call on 19001100 (from within Vietnam) or +842438320320 (from abroad to Vietnam). 

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