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VietJet Air Cancellation and Refund Policy




Founded : 2007

Key people : Nguyen Thi Phuong Thao, Nguyen Thanh Ha

Country : Vietnam

Office Address : 2nd Floo, HDBank Building, 32 Tran Hung Dao Street, Hoan Kiem District

City : Hanoi

State :

Zip Code : 110001

Phone number : +84 1900 1886

Airline Official Website :

Cancellation Policy

VietJet Air permits only skyboss fare type passengers to cancel their flight ticket. Deluxe and Eco fare type passengers cannot cancel their ticket. Cancellation is also only available for passengers who originally booked the sky bass fare, it is not applicable to sky bass fare upgrade from other fare types. In addition to this, after cancellation the passenger is entitled to a credit shell. Moreover, this credit shell will be valid for up to 2 years from the departure date of the flight which was cancelled. Lastly, an administration fee is deducted. 

Furthermore, skyboss passengers can contact the airline within 72 hours after the departure of the flight to request cancellation if they miss the flight. In this case they are entitled to a credit shell.

The airline allows name changes in the ticket. Therefore, passengers who are unable to cancel their flight ticket, can sell their flight to someone else. Ultimately getting their refund but from another passenger. 


Refund Policy

VietJet Air Only reference if the ticket is eligible. However under circumstances where the passenger has been denied boarding due to the cancellation of a flight or due to a delay, passengers can receive a refund. Moreover passengers can choose to get the refund as cash or via bank transfer. In addition, the refund is given in the same currency that the passenger used to pay for the ticket in. Lastly, the refund will be given to the passenger who is named on the ticket or the person who paid for the ticket. 

VietJet Air Cancellation and Refund Policy FAQ's

Yes, however this depends on the fare type. 


You can contact VietJet Air’s Call Center on 19001886. 


Yes in certain cases the airline can refuse to refund the passenger. For more details on this please see the terms and conditions of the airline. 


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