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Turkish Airlines Cancellation and Refund Policy



CallSign : TURKISH

Founded : 20 May 1933

Key people : İlker Aycı (Chairman of the board) | Bilal Ekşi (Deputy chairman, CEO)

Country : Turkey

Office Address : Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy, Istanbul Turkey 34149

City : Yesilkoy

State : Istanbul,

Zip Code : 34149

Phone number : +1 (800) 874-8875

Airline Official Website :

Turkish Airlines Cancellation Policy

Cancelation policies are a boon for passengers who can't get on the flight due to some emergency and can claim some of their money back. Turkish Airlines' cancellation policy is simple and accessible. It depends on whether you are traveling domestically or internationally and what type of fare ticket you bought, based on which the airline will charge you small cancellation fees. Here is a detailed account of Turkish Airlines Cancellation policy and cancellation fees.

Turkish Airlines 24-Hour Cancellation Policy

As per Turkish Airlines' cancellation policy, passengers can cancel the reservation within 24 hours of booking and can claim a full refund on the booking value provided

  1. The departure date must be seven or more days when requesting flight cancellation. 
  2. Turkish Airline's 24-hour cancellation policy would not be applicable on the reservation booked under Miles&Smiles Program. 
  3. The 24-hour cancellation does not cover eGift Certificates, Electronic Vouchers, and Travel Credit Vouchers.
  4. No fee would be applied if request Turkish Airlines cancel within 24 hours.

Ticket Cancellation Fee for Turkish Airlines

Because travel plans might change at any time, the airline will provide you with the option to cancel your reservation and receive a refund based on the selected fare. Here's the overview of the Turkish Airlines cancellation fees – 

Economy Class: Here is the overview of the Turkish Airlines cancellation charges if booked an Economy Class.

For Tickets Booked in Economy Promotion Fare Economy Restricted Economy Flex
Basic Fare Not refundable Refundable + cancellation fee Refundable + cancellation fee
International surcharge Not refundable Refundable Refundable
Airport taxes Refundable Refundable Refundable
Airline fees, optional payment charges 250 USD(Non-refundable) 200 USD(Non-refundable) 200 USD(Non-refundable)

Business Class: Here is the overview of the cancellation charges if booked an Economy Class.

For Tickets Booked in Business Promotion Fare Business Restricted Business Flex
Basic Fare Not refundable Refundable + cancellation fee Refundable + cancellation fee
International surcharge Not refundable Refundable Refundable
Airport taxes Refundable Refundable Refundable
Airline fees, optional payment charges 300 USD(Non-refundable) 250 USD(Non-refundable) 200 USD(Non-refundable)

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

How to cancel a flight

If you need to cancel a Turkish Airlines flight, there are several ways depending on the airline's policies and your personal preferences.

Turkish Airlines cancels booking online.

You can cancel your flight online by logging in to your Turkish Airlines account on the airline's website or mobile app.

Turkish Airlines cancels the booking via phone.

You can call Turkish Airlines' customer service hotline to cancel your flight over the phone.

Turkish Airlines cancels the booking In Person.

If you're already at the airport, you can visit the Turkish Airlines ticket counter or customer service desk to cancel your flight in person.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Turkish Airlines will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.

Refund Policy for Turkish Airlines

Here are the essential highlights from the Turkish Airlines Refund Policy

  1. If the passenger cancels a non-refundable fare, only taxes will be refunded. In this case, the flight cancellation fee would be applicable. The refund would be credited to the debit/credit card used when making a booking. 
  2. Turkish Airlines ticket refund request will be redirected to the credit card used to make the purchase, and a cancellation fee may be charged. Please remember that refund processing time depends on the credit card issuing bank's process. Sometimes, it may take up to 1-2 billing cycles. 
  3. If no part of the Ticket has been utilized, you will be refunded the fare minus the cancellation fees associated with the fare rule of your booking, as per the cancellation fees.  
  4. If a portion of the Ticket has been used, the refund will be equivalent to the difference between the fare value of the original issued ticket and the fare value of the used portion of the key. 
  5. No refunds for booking surrendered to the airlines after 12 months from the original issuing date.
  6. The canceled flight refund will be made to the person who is ticketed. However, in a third person makes it, the refund would be issued to the person who paid for the ticket. 
  7. A full refund would be made to passengers if the reservation is canceled within 24 hours of purchase, and the refund amount is credited in 7-10 business days.

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the Turkish Airlines website and log in to your account.

Step 2. Go to Manage Booking

Once you have logged in, go to the "Manage Booking" section of the website. This section will allow you to view your booking details and make changes, including cancellations.

Turkish Airline tab

Step 3. Enter your booking reference number and last name.

Turkish Airline Manage Booking

Step 4: Select the Flight You Want to Cancel

Once you've entered your booking details, select the flight you want to cancel from the list of reservations. You will then be prompted to confirm your selection.

Step 5: Review Your Flight Details

Before you cancel your flight, take a moment to review your reservation details, including the flight number, departure and arrival times, and any additional services that you may have purchased.

Step 6: Confirm Your Cancelation

Click on the "Cancel Flight" button. You will then be prompted to confirm your cancellation and receive a confirmation email once your cancellation is complete.

Turkish Airlines Cancellation and Refund Policy FAQ's

Turkish Airlines will contact you on the details provided by you as soon as possible if there’s schedule change, cancellations or delay of any sort. You can also keep a track of your flight through the official website or mobile app. 

After you make your cancellation, whether or not cancellation fees will be applied depends on your ticket fare conditions. 

You can cancel your travel insurance if the flight ticket is not utilized by you. The terms and conditions of the insurance should also be in accordance to do so. 

You have to initially request a refund against your cancellation to the respective agency. If in case the agency fails to provide you with the same in thirty days, you can then ask for a refund online. 

You will receive an entire refund of the full amount only if the flight is canceled by the airline itself. In case you cancel your flight, the ticket service fee won’t be refunded. 


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