SriLankan Airlines Cancellation and Refund Policy
IATA : UL
ICAO : ALK
CallSign : SRILANKAN
Founded : 1979
Key people : Ashok Pathirage (Chairman), Vipula Gunatilleka (CEO)
Country : Sri Lanka
Office Address : SriLankan Airlines Ltd., Airline Centre, Bandaranaike International Airport,
City : Katunayake
Zip Code : 11420
Phone number : +94117 77 1979
Airline Official Website : https://www.srilankan.com/en_uk/in
Cancellation fees: SriLankan Airlines may charge a cancellation fee for cancellations made after a certain period before the scheduled departure time. The fee amount may vary depending on the ticket fare type, destination, and other factors.
Refunds: Depending on the fare type, passengers may be eligible for a refund for their canceled flight. The amount of the refund may depend on the amount of time before the scheduled departure, as well as other factors.
Cancellation deadlines: SriLankan Airlines may have specific deadlines for canceling flights, depending on the fare type and destination. It's essential to check the airline's website or contact their customer service for the latest information and guidelines on canceling your specific flight.
Rebooking: If a passenger needs to change their flight, they may be able to rebook their flight for a different date or time. However, this may also be subject to additional fees or restrictions.
Things to Remember
- Cancellation fees may apply for canceled flights.
- The cancellation fee amount may depend on the fare type, destination, and other factors.
- Passengers may be eligible for a refund depending on the fare type and other factors.
- Deadlines may apply for canceling flights.
- Rebooking may be subject to additional fees or restrictions.
Ways to cancel a flight
Passengers can cancel their flights online through the airline's website by logging in to their account and accessing the Manage Booking feature.
Over the phone:
Passengers can call SriLankan Airlines' customer service team to cancel their flight.
Passengers can visit the SriLankan Airlines airport counter to cancel their in-person flight.
- Eligibility for refunds: Passengers may be eligible depending on the fare type, the time before the scheduled departure, and other factors.
- Refund process: Passengers can request a refund through SriLankan Airlines' website, customer service, or airport counter. The refund will be processed in the same form of payment used to purchase the ticket unless otherwise specified.
- Timeframe for refunds: The timeframe for receiving a refund may vary depending on the payment method and other factors. It's essential to check with SriLankan Airlines for the latest information on refund processing times.
- Refund fees: SriLankan Airlines may charge a refund fee depending on the fare type and other factors.
- Denied boarding: If passengers are denied boarding due to overbooking or other reasons, they may be eligible for compensation and a refund.
Steps to Cancel a Flight
Step 1. Go to SriLankan Airlines' website and click the "Manage Booking" option.
Step 2. Enter the passenger's last name and booking reference number.
Step 3. Select the flight that needs to be canceled.
Step 4. Confirm the cancellation and review any applicable cancellation fees.
Step 5. If a refund is applicable, enter the passenger's bank account details to receive the refund.
Step 6. Submit the cancellation request.
SriLankan Airlines Cancellation and Refund Policy FAQ's
You can contact SriLankan Airlines ’s Call Center on +94117 77 1979
Yes, you can. To do the same please visit the website and go to the ‘Manage booking’ section. You can do this up to 5 hours prior to the scheduled departure of the flight. The 1st change will not be subjected to any penalties.
No-show fee refers to when the passenger fails to show up for their scheduled travel and also does not request for a ticket refund/cancellation.