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S7 Airlines Cancellation and Refund Policy

IATA : S7

ICAO : SBI

CallSign : SIBERIAN

Founded : 1957

Key people : Vadim Klebanov (General Director)

Country : Russia

Office Address : JSC S7 Airlines, Ob-4, Novosibirsk Region

City : Novosibirsk

State : Siberia,

Zip Code : 633104

Phone number :

Airline Official Website :

Cancellation Policy

S7 Airlines permits passengers to cancel their flight tickets. However, this depends on the conditions of the ticket fare. For details of the same can also be accessed in the table below.

  Economy Basic Economy Standard Economy Plus Business Standard Business Plus
before the flight departure (over 40 min) Not permitted Allowed with no fees Allowed with no fees Allowed with no fees Allowed with no fees
before the flight departure (less than 40 min) Not permitted Not permitted Allowed with no fees Not permitted Allowed with no fees

 

Refund Policy

S7 Airlines permits passengers to apply for a refund. Moreover, passengers who want a refund of the ticket tickets will get a refund of the fare according to the tariff rules. You can also refer to the table below for details.

  Economy Basic Economy Standard Economy Plus Business Standard Business Plus
Return before takeoff (over 40 min) The fare is fully non-refundable.  Refund is available for unused flight segments. Moreover, when processing refunds, a fee of 2,000 rubles for domestic flights in Russia.  No fees are charged when refunding unused flight segments. Refund is available for unused flight segments. Moreover, when processing refunds, a fee of 2,000 rubles for domestic flights in Russia. In addition, 35 euros for international flights for each price unit will be charged. No fees are charged when refunding.
Return after takeoff (less than 40 min) The fare is fully non-refundable. . The fare is fully non-refundable.  The fare, the YR charge, and also the airport fees for unused flight segments are refundable without any fees.  The fare is fully non-refundable.  The fare, the YR charge, and also the airport fees for unused flight segments are refundable without any fees. 
A voluntary refund to a voucher/a certificate before the flight departure (over 40 min) Not permitted Allowed with no fees Allowed with no fees Allowed with no fees Allowed with no fees
A voluntary refund to a voucher/a certificate before the flight departure (less than 40 min) Not permitted Not permitted Allowed with no fees Not permitted Allowed with no fees

 

S7 Airlines Cancellation and Refund Policy FAQ's

1. What is the contact information of S7 Airlines call center?

You can contact S7 Airlines customer service center on  8-800-200-000-7

 

2. How can I get a refund of my ticket?

You can contact Pegasus’s Call Center on  8-800-200-000-7

 

3. Where can I get information of conditions attached to ticket fare?

For the information on the same you can click here

 

 

4. What is the difference between a cancellation fee and a no-show fee?

No-show fee refers to when the passenger fails to show up for their scheduled travel and also does not request for a ticket refund/cancellation.

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