Royal Jordanian Cancellation and Refund Policy
IATA : RJ
ICAO : RJA
CallSign : JORDANIAN
Founded : 1963
Key people : Samer Majali (President and CEO), Saeed Darwazeh (Chairman)
Country : Jordan
Office Address : Headquarters: Building 37, Mohammad Ali Janah Street,
City : Amman
Zip Code : 11118
Phone number : +962.6.5100000
Airline Official Website : http://www.rj.com/
Royal Jordanian Cancellation Policy
Royal Jordanian permits passengers to cancel their flight tickets. Moreover, passengers who have an unused ticket and apply for a refund of the full amount will be given less cancellation fee on application. However, some fares may be non-refundable. In addition, if a passenger with a non-refundable ticket cancels the tickets due to a situation beyond his/her control, then the airline will provide the passenger with credit for the non-refundable part. This can be used within 12 months to purchase a ticket in the future for themselves or another passenger.
Royal Jordanian 24 Hours Cancellation Policy
- The Royal Jordanian 24 hours cancellation policy specifies that there are no cancellation fees if the planned ticket is canceled on the same day of booking.
- For refund, the ticket must be issued from the Royal Jordanian’s sales offices, authorized general sales agents, customer service phone number , or through the airline internet booking engines.
- As per the Royal Jordanian 24 hours cancellation policy, promotional tickets are not eligible for a refund.
- The Royal Jordanian 24 hour cancellation policy does not apply to tickets purchased through third-party agents.
- Even if you have a refundable fare ticket, no refund can be made if a reservation date of tickets is 24 hours prior to the flight’s scheduled departure.
Things to Remember
- Fees and restrictions may apply for cancellations.
- Passengers can cancel online or through customer service.
- Refund options include a refund to the original form of payment or a travel voucher.
- It's recommended to cancel as early as possible to avoid fees or restrictions.
How to cancel a flight
Royal Jordanian offers several ways for passengers to cancel their flights. Here are the different ways to cancel a flight with Royal Jordanian:
Royal Jordanian cancel booking online
Another way to cancel a Royal Jordanian flight is through their website. You'll need to log in to your account and locate your flight details to cancel.
Royal Jordanian cancels the booking via phone
One of the easiest ways to cancel a Royal Jordanian flight is to contact the airline directly. You can do this by calling their customer service center or visiting their website to use their online chat function.
Royal Jordanian cancel the booking through Travel Agencies
If you booked your Royal Jordanian flight through a travel agent, you may need to cancel your flight through them. Contact your travel agent and provide them with your flight details to cancel.
Cancellation Due to Weather
In the event of a flight cancellation due to weather, Royal Jordanian will typically provide passengers with the following options:
Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.
Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.
Royal Jordanian Refund Policy
Upon cancellation of a partially used ticket, the airline will refund the difference between the fare paid (including taxes and charges) and the next applicable one way fare of the actually used coupons (including taxes and also charges). On the chance that the flight is cancelled by Royal Jordanian due to reasons directly attributed to the airline, then the airline will try to get the passenger to the intended destination as soon as possible or re-route the passenger. Moreover, if the alternative options do not suit the passenger they can get a refund of the unused parts of the ticket.
Lastly, the refund by Royal Jordanian is provided in the same currency as the ticket was purchased in.
Steps to Cancel a Flight
Step 1. Visit the Airline's Website
Visit the Royal Jordanian website and log in to your account.
Step 2. Go to Manage Bookings
Once you have logged in, go to the "Manage Bookings" section of the website. This section will allow you to view your booking details and make changes, including cancellations.
Step 3. Enter your booking reference number and last name.
Step 4: Select the Flight You Want to Cancel
Once you've entered your booking details, select the flight you want to cancel from the list of reservations. You will then be prompted to confirm your selection.
Step 5: Review Your Flight Details
Before you cancel your flight, take a moment to review your reservation details, including the flight number, departure and arrival times, and any additional services that you may have purchased.
Step 6: Confirm Your Cancelation
Click on the "Cancel Flight" button. You will then be prompted to confirm your cancellation and receive a confirmation email once your cancellation is complete.
Royal Jordanian Cancellation and Refund Policy FAQ's
You can contact the call center on +962.6.5100000.
In case you made the booking through the airline office then you can contact the call center to cancel the PNR and then you can also attend to the Royal Jordanian office to claim the refund.
The refund is processed 10 days after the cancellation of the flight.
Tickets are valid for refund one year (12 months) from ticket issuance date.