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Royal Jordanian Cancellation and Refund Policy




Founded : 1963

Key people : Samer Majali (President and CEO), Saeed Darwazeh (Chairman)

Country : Jordan

Office Address : Headquarters: Building 37, Mohammad Ali Janah Street,

City : Amman

State :

Zip Code : 11118

Phone number : +962.6.5100000

Airline Official Website :

Cancellation Policy

Royal Jordanian permits passengers to cancel their flight tickets. Moreover, passengers who have an unused ticket and apply for a refund of the full amount will be given less cancellation fee on application. However, some fares may be non-refundable. In addition, if a passenger with a non-refundable ticket cancels the tickets due to a situation beyond his/her control, then the airline will provide the passenger with credit  for the non-refundable part. This can be used within 12 months to purchase a ticket in the future for themselves or another passenger. 

Refund Policy

Upon cancellation of a partially used ticket, the airline will refund the difference between the fare paid (including taxes and charges) and the next applicable one way fare of the actually used coupons (including taxes and also charges). 

On the chance that the flight is cancelled by Royal Jordanian due to reasons directly attributed to the airline, then the airline will try to get the passenger to the intended destination as soon as possible or re-route the passenger. Moreover, if the alternative options do not suit the passenger they can get a refund of the unused parts of the ticket. 

Lastly, the refund by Royal Jordanian is provided in the same currency as the ticket was purchased in. 

Royal Jordanian Cancellation and Refund Policy FAQ's

1. What is the call center number of Royal Jordanian? +

You can contact the call center on  +962.6.5100000.


2. How can I cancel my booking? +

In case you made the booking through the airline office then you can contact the call center to cancel the PNR and then you can also attend to the Royal Jordanian office to claim the refund.


3. How long does the refund take? +

The refund is processed 10 days after the cancellation of the flight.


4. How long can I apply for a refund? +

Tickets are valid for refund one year (12 months) from ticket issuance date.


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