The airline permits passengers to cancel a booking or exchange it for another ticket. However, the reimbursement value will depend on the tariff conditions attached to the ticket. Furthermore, cancellation and administrative fee is applicable.
Upon cancellation of the flight by Oman Air, the airline will inform the passengers. Moreover, the airline will provide services like free meals, refreshments, accommodation, phone calls, etc. In addition to this, if the airline delays, cancels or causes the passenger to miss their connecting flight the airline will make either of the following provisions-
- Re-routing at the earliest opportunity
- Carry the passengers to the intended destination of travel without any further charges
- Provide a refund in accordance with the conditions of carriage
Passengers can get a refund of a ticket that they possess, the reimbursement value will depend on the tariff conditions attached to the ticket. Moreover, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. Furthermore, cancellation fee or any other service charge fee is applied upon cancellation of booking. In addition to this, the passenger needs to submit valid photo identification of the passenger names on the ticket to get a refund. Lastly, in case the ticket is lost and the passenger needs a refund of the same then they need to contact the issuing office.
Furthermore, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. Lastly, the refund is made in the same currency as the payment.