Norwegian Air Cancellation and Refund Policy
IATA : DY
ICAO : NAX
CallSign : NOR SHUTTLE
Founded : 22 January 1993
Key people : Jacob Schram (CEO) | Niels Smedegaard (Chairman) | Tore Jenssen (CEO Norwegian Air International)
Country : Norway
Office Address : Norwegian Air Shuttle ASA
City : PO Box 115
State : Fornebu,
Zip Code : N-1330
Phone number : +1-800-357-4159
Airline Official Website : https://www.norwegian.com/
Norwegian Air Cancellation Policy
Norwegian Air Shuttle has a cancellation policy for passengers who must cancel their flight. Here are the critical points of the Norwegian Air Shuttle cancellation policy:
- Norwegian Air Shuttle offers both refundable and non-refundable tickets. Refundable tickets can be canceled and refunded 24 hours before the scheduled departure time, subject to a cancellation fee. The fee amount varies depending on the type of ticket purchased and the route.
- Non-refundable tickets cannot be canceled and refunded. However, passengers can purchase a cancellation protection service at the time of booking, which allows them to cancel their non-refundable ticket and receive a refund minus the cost.
- Passengers can change their flights, including travel dates and destinations, up to 30 minutes before the scheduled departure time. However, fees may apply depending on the type of ticket purchased and the fare rules.
Things to Remember
- Fees and restrictions may apply for cancellations.
- Passengers can cancel online or through customer service.
- Refund options include a refund to the original form of payment or a travel voucher.
- It's recommended to cancel as early as possible to avoid fees or restrictions.
Ways to cancel a flight
Norwegian Air Shuttle allows passengers to cancel their flights through several methods, depending on the booking method and the airline's policies. Here are some of the most common ways:
Passengers can cancel their flights online by visiting the Norwegian Air Shuttle website and navigating to the "Manage Booking" section. From there, they will be prompted to enter their booking reference number and last name to access their booking. Once logged in, follow the prompts to cancel the flight. This method is usually the quickest and most convenient way to cancel a flight.
Over The Phone:
Passengers can cancel their flights by calling the Norwegian Air Shuttle customer service hotline. Be sure to have your booking reference number and personal details ready when calling. This method may take longer than canceling online, as you may have to wait to speak to a representative on hold.
Passengers can cancel their flights in person at the airport or a ticketing office. This method may be helpful if you are already at the airport and must cancel your flight on short notice.
Cancellation Due to Weather
In the event of a flight cancellation due to weather, Norwegian Air will typically provide passengers with the following options:
Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.
Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.
Norwegian Air Refund Policy
Norwegian Air Shuttle has a refund policy for passengers who need to cancel their flights and are eligible for a refund. Here are the critical points of the Norwegian Air Shuttle refund policy:
- Norwegian Air Shuttle offers both refundable and non-refundable tickets. Refundable tickets can be canceled and refunded 24 hours before the scheduled departure time, subject to a cancellation fee. The fee amount varies depending on the type of ticket purchased and the route. Refunds for refundable tickets are typically processed within 14 days of the cancellation.
- Non-refundable tickets cannot be canceled and refunded. However, passengers can purchase a cancellation protection service at the time of booking, which allows them to cancel their non-refundable ticket and receive a refund minus the cost. Refunds for cancellations with a cancellation protection service are typically processed within 14 days of the cancellation.
- In the event of a flight disruption, such as a delay or cancellation, passengers may be eligible for a refund or compensation, depending on the circumstances. Passengers should contact Norwegian Air Shuttle customer service for more information on refunds and compensation for flight disruptions.
- Passengers can request a refund for a canceled flight by contacting Norwegian Air Shuttle customer service. Refunds are typically processed within 14 days of the request.
Steps to Cancel a Flight
Step 1. Go to the Norwegian Airlines website and click "Manage Your Booking."
Step 2. Enter your reservation number and last name to access your booking.
Step 3. Select the flight you want to cancel and click "Cancel Flight."
Step 4. Follow the prompts to confirm your cancellation and any changes to your itinerary.
Step 5. If you are eligible for a refund, your refund will be processed automatically to the original payment method used to book the flight. It may take several business days for the refund to appear on your account.
Step 6. If you have any questions or issues with the cancellation process, contact Norwegian Airlines' customer service for assistance.
Norwegian Air Shuttle ASA Cancellation and Refund Policy FAQ's
The refund time of your ticket depends upon the payment method that you use during your purchase.
You can cancel your tickets online through the official website or mobile app.
No, you can’t cancel your flight on the website if you purchase your ticket from an agency.
The cancellation fees depend on various factors like the time you cancel your flight, nature of your ticket, class of travel and much more.
You can check this on your ticket details.