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Malaysia Airlines Cancellation and Refund Policy




Founded : 1947

Key people : Wan Zulkiflee (Chairman), Izham Ismail (CEO)

Country : Malaysia

Office Address : 4th Floor, East Wing, Admin Bldg, SSZ - Kuala Lampur Intl Airport

City : Sepang

State : Selangor,

Zip Code : 64000

Phone number : 00 60 1-300-88-3000

Airline Official Website :

Cancellation Policy

Passengers can cancel the unused part of their ticket by going to the “Manage Booking” section of the website of Malaysia Airlines. However, this depends on fare rules. Moreover, passengers are not permitted to cancel their unused ticket after the flight has departed. Under certain circumstances cancellation fees are applied when passengers request for a cancellation of their booking. 

In case the flight is cancelled by Malaysia Airlines or there is a delay which causes the passenger to miss their connecting flight, then the airline will provide either of the following provisions:

  • Extension of the validity of the ticket 
  • Carry the passenger to the intended destination as soon as possible, without extra charge
  • Re-route the passenger to the intended destination with another carrier, also without additional charges
  • Make a refund, according to the provisions of the conditions of carriage 
  • Provide some other compensation


Refund Policy

Malaysia Airlines provides a refund of the ticket under circumstances where the passenger has been denied boarding due to the cancellation of a flight or due to a delay resulting in the passenger missing a connecting flight. In addition, if the ticket is unused then the fare paid will be refunded. However, cancellation fee or service fee is applicable. Moreover passengers who want a refund of the ticket tickets will get a refund of the fare according to the tariff rules. In addition to this, some tickets may not restrict passengers to get a refund. Refunds will be also provided to the person named on the ticket, or to the person who paid for the ticket. Lastly, the refund will be processed in the same currency as it was paid in.

NOTE* – If the passenger purchased the ticket through an agent, they are required to request for a refund through the same source.

Malaysia Airlines Cancellation and Refund Policy FAQ's

You can contact Malaysia Airlines ’s Call Center on 1-300-88-3000 or +603-7843-3000


You can mail on for more information


No-show fee refers to when the passenger fails to show up for their scheduled travel and also does not request for a ticket refund/cancellation.


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