Cancellation Policy

The airline permits passengers to cancel a booking. However, certain fares may be non-refundable. For instance, only FLEX fares are refundable and amendments are possible only for Business class, FLEX and PLUS fares. In addition to this, some fares may not permit full refund. Moreover, a fee is also applicable upon cancellation of the booking. In addition to this, if the passenger’s immediate family member dies or the then the airline will refund the ticket, provided that a death certificate is given by the passenger. 

Upon cancellation/delay of the flight by Luxair, the airline will of course inform the passengers. Moreover, the passenger can choose either of the following:

• Refund of fare paid
• Rerouting at the earliest possible time 
• Rerouting at a later date

 Furthermore, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used.

 

Refund Policy

Luxair Permits passengers to get a refund, however, certain fares may be non-refundable. For instance, only FLEX fares are refundable and amendments are possible only for Business class, FLEX and PLUS fares. In addition to this, the refund value will depend on the conditions attached to the ticket and in accordance with the Air carrier’s regulations. 

Moreover, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. The airline will also only refund the unused portions of the ticket. In addition to this, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. The refund is also given in the same form as the payment. Lastly, the passenger also needs to submit valid photo identification of the passenger names on the ticket to get a refund.