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Lufthansa Airlines Cancellation and Refund Policy




Founded : 6 January 1953; 67 years ago

Key people : Carsten Spohr, (Chairman & CEO)

Country : Germany

Office Address : 640 Hempstead Turnpike East Meadow, NY 11554

City : Cologne

State : North Rhine-Westphalia,

Zip Code : 11554

Phone number : +1 (800) 645-3880

Airline Official Website :

Lufthansa Airlines Cancellation Policy

If you cannot make it to your flight and need to cancel it for any reason, you can do it up to 24 hours before your flight begins. The refunds will be done accordingly. You can cancel your flight over the official website even if it was booked via an agency. Although, in such cases, the refund agency itself would be responsible. 

Lufthansa Airlines 24-hour Cancellation

  1. Beyond 24 hours, Lufthansa free cancellation would not apply, and ticket refunds depend on the type of ticket passengers have. 
  2. Passengers who cancel within 24 hours would be eligible for a 100% refund only if the departure date must be at least seven days or more from the date of cancellation.
  3. The airline charges a cancellation fee of 200 USD on all fare types and the class of services booked, as per the Lufthansa Cancellation Policy.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

How to cancel a flight

Lufthansa Airlines offers several ways for passengers to cancel their flights. Here are the different ways to cancel a flight with Lufthansa:

Lufthansa Airlines cancel booking online

Passengers who visit Lufthansa's website and log into their account can cancel their flight online. Once logged in, navigate to "My Bookings" and select the flight you want to cancel. To cancel, follow the on-screen instructions.

Lufthansa Airlines cancels the booking via phone

Passengers may also cancel their flight by contacting Lufthansa's customer care department. A person will assist you in completing the canceling procedure.

Lufthansa Airlines cancel the booking through Travel Agencies

If you bought your flight through a third-party website or travel agency, you must cancel it directly with them.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Lufthansa Airlines will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Lufthansa Airlines Refund Policy

Processing or claiming this refund may be difficult when the name is incorrect. To avoid the trouble, please use the Lufthansa name change policy and get the needful done.

  1. Lufthansa canceled flight refund would be eligible if the flight schedule is determined or fails to operate within two weeks of the scheduled departure time. 
  2. The refunded values and an amount equal to the fare paid minus the Lufthansa cancellation charges of USD 200. 
  3. The airline will not offer Lufthansa flight cancellation refund if the request is made later than six months after the expiry of the validity of the booking. 
  4. All refunds for the voluntary cancellations will be claimed via Lufthansa’s canceled flight contact number.

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the Lufthansa Airlines website and log in to your account.

Step 2. Go to My Bookings 

Once you have logged in, go to the "My Bookings" section of the website. This section will allow you to view your booking details and make changes, including cancellations.

lufthansa airlines window

Step 3. Enter your booking reference number and last name.

Lufthansa Airline My Bookings window

Step 4: Select the Flight You Want to Cancel

Once you've entered your booking details, select the flight you want to cancel from the list of reservations. You will then be prompted to confirm your selection.

Step 5: Review Your Flight Details

Before you cancel your flight, take a moment to review your reservation details, including the flight number, departure and arrival times, and any additional services that you may have purchased.

Step 6: Confirm Your Cancelation

Click on the "Cancel Flight" button. You will then be prompted to confirm your cancellation and receive a confirmation email once your cancellation is complete.

Lufthansa airlines Cancellation and Refund Policy FAQ's

Lufthansa notifies their passengers about any unforeseen changes or delays in the schedule via the provided contact details. For better convenience passengers are advised to have the mobile app. 

In general, passengers are not able to cancel their Lufthansa Airlines flight at the airport. If you have any issues with your booking, you can request assistance from a Lufthansa representative at the airport.

Yes, passengers can change their Lufthansa Airlines flight instead of cancelling it. Fees may apply depending on the fare type and the time of the change.

Refunds for cancelled Lufthansa Airlines flights typically take 7-10 business days to process. The refund will be issued to the original form of payment.


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