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Kenya Airways Flight Reservations

  • IATA : KQ
  • ICAO : KQA
  • CallSign : KENYA
  • Founded : 1977
  • Key people : Michael Joseph (chairman), Allan Kilavuka (managing director and CEO)
  • Country : Kenya
  • Office Address : Airport North Road, PO Box 19002 – 00501
  • City : Nairobi
  • Zip Code : 00501
  • Phone number : 00 254 20 3274747
  • Official Website :
  • Covid :

Kenya Airways Information

Kenya Airways is one of Africa's leading airlines, offering a seamless and comfortable travel experience across the globe. Established in 1977, the airline has grown to become a renowned brand that serves millions of passengers annually. With its main hub at Jomo Kenyatta International Airport in Nairobi, Kenya Airways operates a vast network of domestic, regional, and international routes. Whether you're flying for business or pleasure, Kenya Airways promises a world-class service that meets your needs and exceeds your expectations.

Why Book Flight with Kenya Airways

  1. World-class service: Kenya Airways is known for its excellent customer service and attention to detail. From check-in to arrival, the airline goes the extra mile to ensure that your journey is comfortable and enjoyable.
  2. Wide network: With over 50 destinations across Africa, Europe, Asia, the Middle East, and the Americas, Kenya Airways offers a vast network of routes that connect you to the world. Whether you're traveling for business or leisure, the airline has something for everyone.
  3. Modern fleet: Kenya Airways operates a modern and efficient fleet of aircraft that ensures your safety, comfort, and convenience. The airline's aircraft are equipped with the latest technology and amenities, including in-flight entertainment and comfortable seating.
  4. Competitive fares: Kenya Airways offers competitive fares that make air travel affordable for everyone. The airline regularly runs promotions and offers discounts on its flights, making it a great option for budget-conscious travelers.
  5. Rewards program: Kenya Airways' frequent flyer program, Flying Blue, offers a range of benefits and rewards to its members. From earning miles on flights to enjoying exclusive perks and privileges, Flying Blue is a great way to make the most of your travel experience with Kenya Airways.

Kenya Airways Hub and Destinations 

Hub Airport Jomo Kenyatta International Airport (NBO)
Domestic Destinations Eldoret, Kisumu, Malindi, Mombasa
Regional Destinations Addis Ababa, Antananarivo, Bujumbura, Cairo, Comoros, Dar Es Salaam, Djibouti, Entebbe, Gaborone, Harare, Johannesburg, Khartoum, Kigali, Kilimanjaro, Kinshasa, Lagos, Lilongwe, Lusaka, Maputo, Mauritius, Moroni, Nampula, Zanzibar
International Destinations Amsterdam, Bangkok, Beijing, Brazzaville, Dubai, Guangzhou, Hanoi, Hong Kong, Istanbul, London, Mumbai, New York City, Paris, Seoul, Shanghai

Note: The destinations listed are subject to change based on the airline's schedules and route updates.

Cabin Classes

This airline only offers two cabin classes on-board, they are Economy Class, and Business Class.  

Economy Class:

Kenya Airways' Economy Class offers a comfortable and affordable travel experience. The cabin features modern and spacious seats, ample legroom, and adjustable headrests for your comfort. Economy Class passengers also receive complimentary meals, snacks, and beverages during their flight.

Premium Economy Class:

Kenya Airways' Premium Economy Class offers a more spacious and premium travel experience than Economy Class. The cabin features wider seats with extra legroom, adjustable headrests, and a personal entertainment system. Premium Economy Class passengers also receive priority check-in, boarding, and baggage handling, as well as an enhanced dining experience.

Business Class:

Kenya Airways' Business Class offers a luxurious and exclusive travel experience. The cabin features fully-flat beds, a personal entertainment system, and a range of amenities to make your flight comfortable and productive. Business Class passengers also receive priority check-in, boarding, and baggage handling, as well as access to Kenya Airways' lounges.

Kenya Airways Manage Booking

Managing your flight booking is easy and convenient with Kenya Airways' Manage Booking feature. This feature allows you to make changes to your itinerary, select seats, add extra baggage, and more, all from the comfort of your own device.

Flight Status

Knowing your flight status is crucial when traveling, as it helps you plan your trip and avoid any potential delays or disruptions. With Kenya Airways' Manage Booking feature, you can easily check the status of your flight and receive real-time updates on any changes or delays.

Change Flight/Cancel Flight


You can change or cancel your flight by visiting Kenya Airways' website and accessing the Manage Booking feature. Simply enter your booking details and follow the prompts to make your changes. You can also request a refund if you're eligible.

Mobile App:

Kenya Airways' mobile app allows you to manage your booking on the go. You can change or cancel your flight, select seats, add extra baggage, and more, all from the convenience of your mobile device.

Customer Service:

If you prefer to speak to a representative, you can contact Kenya Airways' customer service team via phone or email. They will assist you with your changes or cancellations and provide any necessary information or assistance.

Over the Phone:

You can also change or cancel your flight by calling Kenya Airways' customer service hotline. A representative will assist you with your request and provide any necessary information or assistance.

Select Seats

Selecting your seats on a flight is an important part of ensuring a comfortable and enjoyable travel experience. With Kenya Airways' Manage Booking feature, you can easily select your preferred seats and make sure that you're seated where you want to be on your flight.

Upgrade Your Seat

Upgrading your seat on a flight can be a great way to enhance your travel experience and enjoy extra comfort and luxury. With Kenya Airways' Manage Booking feature, you can easily upgrade your seat and enjoy a range of premium amenities and services.

Add Special Requests

If you have any special requests or requirements for your flight, such as wheelchair assistance, special meals, or extra baggage, Kenya Airways' Manage Booking feature allows you to add these requests easily and conveniently. By accessing your booking through the Manage Booking feature, you can make sure that your special requests are taken care of and that your journey is as smooth and comfortable as possible.

Add Baggage

If you need to bring more baggage than your allowed baggage allowance, you can do so by paying an excess baggage fee. The fees vary depending on your destination and the extra luggage you must bring.

In-Flight Entertainment and wifi


  1. Movies: Kenya Airways offers a wide selection of movies, including the latest blockbusters, classics, and foreign films. The movies are updated regularly, so you can always find something new to watch.
  2. TV Shows: Kenya Airways also offers a variety of TV shows, including dramas, comedies, documentaries, and more. You can choose from a range of channels and episodes, and even catch up on your favorite shows.
  3. Music: Kenya Airways' in-flight entertainment system includes a vast library of music, including popular hits, classical, jazz, and more. You can create your own playlists or choose from curated selections.

In-Flight Food 


  1. Religious meals
  2. Vegetarian meals
  3. Medical and Dietary meals
  4. Baby and child meals
  5. Other special meals

Frequent Flyer Program 


Program Name Flying Blue
Membership Tiers Ivory, Silver, Gold, Platinum
Miles Earned Miles earned depend on the fare class, distance flown, and membership tier. Ivory members earn 4 miles per euro spent, Silver members earn 6 miles per euro spent, Gold members earn 7 miles per euro spent, and Platinum members earn 8 miles per euro spent.
Benefits Ivory members receive priority check-in, access to lounges, and exclusive offers. Silver members receive additional baggage allowance, priority boarding, and upgrades to Premium Economy Class. Gold members receive priority baggage handling, upgrades to Business Class, and access to Kenya Airways' lounges. Platinum members receive personalized service, priority security and immigration, and access to SkyTeam lounges.
Partner Airlines Flying Blue is a joint frequent flyer program with Air France, KLM, and other SkyTeam partner airlines. Members can earn and redeem miles on flights with these airlines, as well as with other airline partners and non-airline partners.
Other Features Flying Blue members can use their miles to book award flights, upgrades, hotel stays, car rentals, and more. The program also offers a range of exclusive experiences, such as VIP tours, culinary events, and sports activities.

Note: The details and benefits of Kenya Airways' frequent flyer program are subject to change based on the airline's policies and updates.

Customer Reviews

Customer Review (Tripadvisor).


Customer Service


Kenya Airways PLC
215 Atrium Units 316/317, 3rd Floor,
C Wing, , Andheri Kurla Road
Chakala, Andheri (East), Mumbai 400 093
Tel: 91 22 67986798
Whatsapp: 254 705 474 747(Head Office Contact Center, available 24 Hours)

Contact Numbers

Country Manager: 91 22 67986701
Ticketing & Reservation: 91 22 67986798
Station Accountant: 91 22 67986711


[email protected]

Kenya Airways Popular Flight Routes

Kenya Airways Route Map


Kenya Airways

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Kenya Airways FAQ's

The airline offers passenger domestic flights as well as international flights across Europe, Asia, Africa and the Middle East.  


The airline’s hub airport is Kenyatta International Airport, Kenya.


Yes, you can.

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