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Jetstar Cancellation and Refund Policy



CallSign : JETSTAR

Founded : 2003

Key people : Gareth Evans

Country : Australia

Office Address : PO Box 4713, Melbourne, Victoria

City : Melbourne

State : Victoria,

Zip Code : 03001

Phone number : 011 61 3 9645 5999

Airline Official Website :

Cancellation Policy

The airline permits passengers to cancel a booking. However, this depends on ticket fare. For instance Starter, Starter plus and Business fare can not cancel their booking. Moreover, the airline permits Starter Max and Starter flex to cancel their ticket. In addition, the airline provides passengers with a credit voucher upon cancellation of booking. Furthermore, Jetstar also permits passengers with Business Max fare to cancel their ticket. However, a cancellation fee is applicable. 

Upon cancellation of the flight by Jetstar, the airline will inform the passengers. Moreover, the airline will also the passenger on the next available flight at no additional cost. In such a case if passengers are not comfortable with change in flight, re-route, etc. then the passengers can apply for a refund of the applicable fare. However, if the cancellation of flight is due to circumstances beyond control like bad weather, strikes, security risks etc. then the passenger is not entitled to a compensation or refund.


Refund Policy

Passengers can get a refund of a ticket that they possess. In addition to this, the amount refunded to the passenger will depend on the conditions attached to the ticket fare. The amount will depend on the flight type, please refer below for details:

flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $50
Domestic flights in Japan JPY ¥3,000
Short haul international flights /


Flights between Australia and New Zealand

AUD / NZD $50
Long haul international flights with Jetstar Airways AUD / NZD $50 / KRW ₩61,500
International flights with Jetstar Asia SGD $50
International flights with Jetstar Japan JPY ¥3,000 / VND 900,000₫


Some tickets are non-refundable or partially refundable. Moreover, passengers can apply for a refund of third-party charges and Government taxes. In addition, if requested the following administration fee applies:

Flight type Fee
All Jetstar Airways (JQ) AUD / NZD $50
Jetstar Asia (3K) SGD $50 / VND 900,000₫
All Jetstar Japan (GK) JPY ¥3,000


Jetstar Cancellation and Refund Policy FAQ's

You can contact Jetstar’ customer service on 00 61 3 9645 5999


You can request a refund under “Manage Booking” on the homepage of the official website of Jetstar.


Generally it will take about 15 working days for a refund after it has been agreed to.


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