Hainan Airline Cancellation Policy 

1. Passengers can cancel their Hainan Airlines reservation online or through the customer service center. However, cancellation fees may apply depending on the fare type and the time of cancellation.
2. If the cancellation is made within 24 hours of the original booking and at least seven days before departure, no cancellation fee will be charged. This policy applies to all fare types, including non-refundable fares.
3. For cancellations made outside of the 24-hour window, cancellation fees will be charged based on the fare type and the time of cancellation. Therefore, passengers are advised to check the specific cancellation policy for their fare type before making a reservation.
4. Suppose a flight is canceled by Hainan Airlines due to unforeseen circumstances, such as weather, mechanical problems, or other reasons beyond the airline's control. In that case, passengers may be entitled to a full refund or rebook on a later flight.
5. In case of voluntary cancellations or no-shows, passengers may be eligible for a partial refund or credit toward future travel, depending on the fare type and the time of cancellation.
6. Passengers who have purchased travel insurance may be eligible for compensation in case of cancellations or delays caused by unforeseen circumstances.

Things to Remember 

1. Hainan Airlines allows passengers to cancel their flight and receive a refund, but cancellation fees may apply.
2. Passengers should review the airline's cancellation policy before booking their flight.
3. To cancel a flight, passengers can do so through the Hainan Airlines website, mobile app, or by contacting customer service.
4. Passengers may be able to cancel their flight for free within a specific timeframe after booking.
5. If a flight is canceled by the airline, passengers may be eligible for a full refund or rebooking on a different flight.
6. Passengers should consider purchasing travel insurance to protect against unexpected cancellations.
7. Refunds for canceled flights may take several business days to process.
8. Passengers should review the airline's policy on refunds and cancellations for specific information on fees, timelines, and eligibility.

Ways to cancel a flight

Online:

Passengers can cancel their flight through the Hainan Airlines website by visiting the Manage Booking section and following the prompts to cancel their flight.

Mobile App:

Passengers can also cancel their flight through the Hainan Airlines mobile app by logging into their account and following the prompts to cancel their flight.

Customer Service:

Passengers can contact Hainan Airlines customer service by phone or email to cancel their flight. They should have their booking reference number and passenger information readily available.

Refund Policy

Here is an overview of the refund policy for Hainan Airlines:

1. Passengers can request a refund for their Hainan Airlines ticket online or through the customer service center. However, refund fees may apply depending on the fare type and the time of refund request.
2. If the refund request is made within 24 hours of the original booking and at least seven days before departure, no refund fee will be charged. This policy applies to all fare types, including non-refundable fares.
3. For refund requests made outside of the 24-hour window, refund fees will be charged based on the fare type and the time of refund request. Therefore, passengers are advised to check the specific refund policy for their fare type before making a reservation.
4. Suppose a flight is canceled by Hainan Airlines due to unforeseen circumstances, such as weather, mechanical problems, or other reasons beyond the airline's control. In that case, passengers may be entitled to a full refund.
5. If a passenger cancels their flight due to a medical emergency or death in the family, they may be eligible for a full or partial refund. However, supporting documents may be required.
6. Passengers who have purchased travel insurance may be eligible for compensation in case of cancellations or delays caused by unforeseen circumstances.
7. Refunds may take several days to process and may be subject to additional processing fees by the bank or payment processor.

Steps of Hainan Airline

Step 1. Explore Hainan Airlines' official website. (Official website)

Step 2. According to your comfort level, pick a language and a place. You would be sent to another page by the airline.

Step 3. On the website, select "Manage My Reservations."

Step 4: Enter your last name, E-ticket number, and ID number. Choose "Get" from the menu.

Step 5. The airline would like your details; you must confirm your cancellation by selecting the cancellation option.

Step 6: Be careful to send the refund request as you confirm the cancellation immediately.

Step 7: An email will include specifics when a cancellation or refund occurs.