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Etihad Airways Cancellation and Refund Policy

IATA : EY

ICAO : ETD

CallSign : ETIHAD

Founded : July 2003; 17 years ago

Key people : Mohamed Mubarak Al Mazrouei (Chairman) Tony Douglas (CEO)

Country : United States

Office Address : Etihad Airways New York (NY), USA City Office, Rockefeller Center, 600 Fifth Avenue,20th Floor, NY 10020, New York, United States of America

City : New York

State : New York,

Zip Code : 10020

Phone number : +1 (877) 690-0767

Airline Official Website :

Etihad Airways Cancellation Policy

https://www.etihad.com/en-us/manage/modification-guide

Etihad Airways cancellation policy varies depending on the fare type, destination, and time of cancellation. Generally, if you cancel your flight before departure, you may be eligible for a refund depending on the fare type purchased. However, you will not qualify for a refund if you cancel after the flight's release. If you need to cancel your flight, cancellation fees may apply. The cancellation fee amount varies depending on the fare type purchased and the time of cancellation. It is recommended to check the airline's website or contact the Etihad Airways Contact Centre for specific details on cancellation fees. f you need to cancel your flight, it is recommended to do so as soon as possible to avoid any cancellation fees. The deadline for canceling your flight varies depending on the fare type and destination. Again, it is recommended to check the airline's website or contact the Etihad Airways Contact Centre for specific details on cancellation deadlines for your flight.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Etihad Airways offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Etihad Airways:

Online

You can cancel your Etihad Airways flight online by visiting the airline's website and logging in to your account. From there, you can view your booking and choose to cancel your flight.

Over The Phone

You can cancel your Etihad Airways flight by contacting the Etihad Airways Contact Centre via phone or email. The Contact Centre will guide you through the cancellation process and assist with any related fees or refunds.

Airport

You can cancel your Etihad Airways flight by visiting the airport and speaking to an Etihad Airways representative at the check-in or customer service counter. They will assist you with the cancellation process and provide any related fees or refunds.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Etihad Airways will typically provide passengers with the following options:

Rebooking:

Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.

Refund:

Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Etihad Airways Refund Policy

Etihad Airways refund policy varies depending on the fare type, destination, and time of cancellation. Generally, if you cancel your flight before departure, you may be eligible for a refund depending on the fare type purchased. You will not qualify for a refund if you cancel after the flight's release. If you are eligible for a refund, the process can take up to six weeks. The refund will be credited back to the original form of payment. If you are eligible for a refund, refund fees may apply. The amount of the refund fee varies depending on the fare type purchased and the time of cancellation. It is recommended to check the airline's website or contact the Etihad Airways Contact Centre for specific details on refund fees.

Steps to Cancel a Flight

Step 1. Visit the Etihad Airways website and navigate the "Manage Booking" tab

Etihad Airways Manage Booking Tab

Step 2. Click "Manage Bookings" and enter your booking reference number and surname.

Etihad Airways Booking Detail Window

Step 3. Select the booking you wish to cancel and click "Cancel Booking."

Step 4. Follow the prompts to confirm the cancellation and any refund or credit due to you.

Etihad Airlines Cancellation and Refund Policy FAQ's

Any changes regarding your flight seats, baggage, classes, and more can be made until two hours of your departure time. 

Depending on the number of changes and their nature for your flight, there may or may not be any charges. 

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