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Ethiopian Airlines Cancellation and Refund Policy




Founded : 21 December 1945; 77 years ago

Key people : Girma Wake (Board Chairman) Mesfin Tasew (CEO) Meseret Bitew (CFO) Lemma Yadecha (CCO) Retta Melaku (COO)

Country : Ethiopia

Office Address : Ethiopian Airlines Airport Enterprise Building, Ground Floor, Addis Ababa, Ethiopia

City : Addis Ababa

State : Addis Ababa,

Zip Code : 1000

Phone number : 1 (800) 445-2733

Airline Official Website :

Ethiopian Airlines Cancellation Policy 

There are many instances when there is very little a passenger can do. Ethiopian airlines understands that passengers may have to cancel their tickets for any reason. You can easily make cancellations when you connect with Ethiopians. 

If you book your ticket on the official website or app, you can cancel via the same medium. However, your flight booking was through a travel agency; you need to contact them. 

If there are flight cancellations from the airlines' side, the airline will render you complete assistance. Accommodation, new flight booking, or refunds will be rendered as necessary. 

Ethiopian Airlines 24-Hour Cancellation Policy

According to Ethiopian Airlines' 24-hour cancellation policy, passengers can cancel their flights within 24 hours or one day from the day of booking. If you successfully cancel the booking within 24 hours, you do not have to pay any amount as the cancellation fee, regardless of any fare type that you choose, from Lavish business class rides to budget-friendly ones. 

If you miss out on the free cancellation policy window, a certain fee will be levied on the passenger. The cancellation fee majorly depends on the destination, the type of fare, and, most importantly, the time of cancellation of the tickets. If you wish to have in-depth information regarding the cancellation fee, you can connect with the airline's customer service anytime you want. 

Ethiopian Flight Cancellation Fee

As mentioned earlier, to cancel the booking with Ethiopian Airlines, the passengers will have to bear a certain fee if the booking isn't compensated in 24 hours. To get the refund, partial or complete, depending on several factors, one must pay a certain amount as an administrative charge for the ticket. If the overall price of the ticket falls less than the administrative charge of the airport, no amount shall be refunded to the passenger. Also, a passenger will get no refund if the key is not canceled before 24 hours of flight departure. If you want to get detailed information about the cancellation policy and functioning of Ethiopian Airlines, make sure to contact customer service and sales offices or fill out the request form for Ethiopian Airlines. 

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

How to cancel a flight

Ethiopian Airlines offers several ways for passengers to cancel their flights. Here are the different ways to cancel a flight with Ethiopian Airlines:

Ethiopian Airlines cancels booking online

Visit the Ethiopian Airlines website ( and navigate to the "Manage booking" or "Manage flights" section.

Ethiopian Airlines cancels the booking via Customer Service Center

Contact Ethiopian Airlines customer service by phone.

Ethiopian Airlines cancels the booking in Travel Agent

If you booked your Ethiopian Airlines flight through a travel agent or a third-party website, contact them directly to cancel it.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Ethiopian Airlines will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Ethiopian Airlines Refund Policy 

The airline features an array of policies for its valuable customers and treats them how they need to be treated. You can request a 100% refund if you have followed the procedure and canceled the flight within 24 hours of booking. The rebate for Ethiopian Airlines doesn't involve a troublesome process. Usually, the process is super easy, which makes it the favorite airline in the eyes of its passengers. You can contact the customer service and explain your reason for cancellation. 

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the Ethiopian Airlines website and log in to your account.

Step 2. Go to My Bookings

Once you have logged in, go to the "My Bookings" section of the website. This section will allow you to view your booking details and make changes, including cancellations.

Ethiopian Airlines tab

Step 3. Enter your booking reference number and last name.

Ethiopian Airlines my bookings tab

Step 4: Select the Flight You Want to Cancel

Once you've entered your booking details, select the flight you want to cancel from the list of reservations. You will then be prompted to confirm your selection.

Step 5: Review Your Flight Details

Before you cancel your flight, take a moment to review your reservation details, including the flight number, departure and arrival times, and any additional services that you may have purchased.

Step 6: Confirm Your Cancelation

Click on the "Cancel Flight" button. You will then be prompted to confirm your cancellation and receive a confirmation email once your cancellation is complete.

Ethiopian Airlines Cancellation and Refund Policy FAQ's

You can cancel a flight booking on the official website as well as the official Ethiopian app through the manage booking section.

The time it takes to process a refund largely depends on the payment method you use during your purchase.

The details regarding the ticket being refundable or not are present on the ticket itself.

The cancellation charges depend on the time you cancel your ticket, destination, type of class and more such details. 

No, you will have to contact the agency for your cancellation. 


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