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Copa Airlines Cancellation Policy and Refund Policy



CallSign : COPA

Founded : 21 June 1944

Key people : Pedro Heilbron (CEO) | Jose Montero (CFO)

Country : Republic of Panama

Office Address : Postal Code 0816-06819. Panama, Republic of Panama

City : Panama

State : Republic of Panama,

Zip Code : 06819

Phone number : +1 800 359 2672

Airline Official Website :

Copa Airlines Cancellation policy

Find out the possibilities of modification, cancellation, and modification claims on a Copa Airlines (CM) plane ticket. Check the Copa Airlines website for the latest information on the airline's cancellation or change policies. In the case of Copa Airlines dry flights, there is no change due to the epidemic of Coronavirus (SARS-CoV-2) COVID-19. However, iThe classic European legislation applies to tickets for Copa Airlines planes. So it is necessary to consult the rights of passengers on institutional sites.

Copa Airlines passengers will receive a full ticket refund for a canceled flight. An email from Copa Airlines following the cancellation shows the refund procedure. For flight cancellations, Copa Airlines cannot impose a voucher refund. Copa Airlines does this to respond promptly to complaints in this exceptional situation. When the crisis is over, you can call Copa Airlines Call centers. Do not hesitate to claim reimbursement from Copa Airlines.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Copa Airlines offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Copa Airlines:


Many airlines offer online cancellation options that allow you to cancel your flight from the comfort of your home. To cancel your flight online, log in to your airline's website and find the "Manage Booking" section. Follow the prompts to cancel your flight, and the refund will be credited to your account.


If you prefer to speak to a representative, you can cancel your flight over the phone. Call your airline's customer service number and provide your booking information to the representative. They will guide you through the cancellation process and provide any necessary information.


If you are at the airport, you can cancel your flight in person at the check-in counter or the airline's ticket office. Provide your booking information to the representative, and they will guide you through the cancellation process.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Copa Airlines will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Copa Airlines Refund Policy

Tickets may or may not be refundable. It depends on the fare rules that apply to the access you purchased. The fare rules specify whether the key is refundable or not. If your ticket is refundable, then the penalty will be there.

Firstly, if the ticket is non-refundable, you can use it as a form of payment for a new key. However, only charges such as taxes and airport fees that apply can be reimbursed. Moreover, some taxes per country are not refundable.

If your ticket has not been used, the total amount paid will be refunded, discounting:

Firstly, the penalty is mentioned in the rate rule.

Secondly, if any non-refundable taxes are present, then it is deducted.

However, the refunds have to request at the time of the ticket validity. Therefore, no refund might get asked, on the post-expiration date of the ticket. So, check with the Reservation Center for the validity of your visa.

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the Copa Airlines website and log in to your account.

Step 2. Go to My Trips

Once you have logged in, go to the "My Trips" section of the website. 

Copa Airline tab

Step 3. Enter your booking reference number and last name.

Copa Airline My Trips

Step 4. Select the Flight to Cancel

Select the flight that you want to cancel from your list of bookings. Then, check the flight details, such as the date, time, and route, to ensure you balance the correct flight.

Step 5. Cancel the Flight

Follow the prompts to cancel the flight. You may be asked to provide a reason for the cancellation. You may also be charged a cancellation fee, depending on the fare type and the time of cancellation.

Step 6. Confirm the Cancellation

Once you have completed the cancellation process, you will receive a confirmation email from Africa World Airlines. Make sure to keep a copy of this email for your records.

Copa Airlines Cancellation and Refund Policy FAQ's

Some technical failures include mechanical failures of the aircraft, maintenance, logistical problems with the equipment. Suppose Copa Airlines is responsible for the interruption of the route, due to causes attributable.

In that case, you may request a total or partial refund of your ticket. For instance, this type of refund is called involuntary.

When the refund is involuntary, then you can request a refund for a ticket. But for that specific fare rule, it is not refundable. In these cases, there is no penalty for charges.

We recommend you resolve the issue from your phone regarding ticket cancellation and flight delay with Copa Airlines. To contact the termination service, for a refund or details contact with official Copa Airlines number.

For instance, you received notification of an itinerary change or cancellation of your flight. You must check the status of your reservation in My Trips using your reservation number. However, if your new itinerary is convenient, you don’t have to take action. Also, if the itinerary does not suit your needs, contact the Reservations Center. Even if you travel in the next 48 to 72 hours, contact the same.

Several countries have imposed travel restrictions. However, many Airlines are suspending their flights because of the epidemic. This also prevents the flights from leaving. Suppose a Copa Airlines flight is canceled less than 14 days before scheduled departure. In that case, a traveler might be qualified for a flight cancellation compensation of up to 700 US dollars per person.


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