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British Airways Cancellation and Refund Policy




Founded : 31 March 1974

Key people : Alex Cruz (chairman and​ CEO) | Stephen William Lawrence​ Gunning (CFO and director)

Country : United States

Office Address : British Airways Executive Club 2 Park Avenue Suite 1100, New York NY 10016

City : New York

State : New York,

Zip Code : 10016

Phone number : +1 (800) 452-1201

Airline Official Website :

British Airways Cancellation policy

You can cancel your flight if you wish to due to any given reason. You can cancel your ticket through the British Airways Official website or an agency if you've booked through the same. 

After you've canceled your ticket, you have three options,

  1. Transfer your ticket amount to a voucher you can use whenever you wish. 
  2. You can also get Avions for your ticket amount, with which you can enjoy your exclusive services. 
  3. Lastly, if you don't wish to get it as a voucher or Avions, you can get a refund of your paid amount. 

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

British Airways offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with British Airways:


Passengers can cancel their British Airways flight online by logging into their booking on the British Airways website. The refund amount will depend on the ticket type and fare rules.


Passengers can also cancel their British Airways flight by calling the British Airways customer service center. The customer service representative will assist with canceling the booking and processing any applicable refunds.


Passengers can cancel their British Airways flight at the airport check-in counter. However, fees may apply, and refunds may be limited depending on the ticket type and route.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, British Airways will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

British Airways Refund policy

  1. You can request a refund for your canceled flight via the official website of British Airways, or if you have booked through an agency, you have to contact the agency for the same. 
  2. British Airways has a refund policy for passengers who must cancel their flight or request a refund for other reasons.
  3. Refundable tickets are available for purchase on some British Airways flights. These tickets allow passengers to cancel their flight and receive a full refund minus applicable fees.
  4. Non-refundable tickets are the most common ticket type offered by British Airways. These tickets are generally less expensive than refundable ones but have stricter rules and restrictions. Passengers with non-refundable tickets may be able to receive a partial refund or credit towards a future flight, depending on the fare rules and route.
  5. To request a refund for a British Airways flight, passengers can log into their booking on the British Airways website or contact customer service by phone. The refund amount and processing time depend on the ticket type and fare rules.

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the British Airways website and log in to your account.

Step 2. Go to Manage Bookings

Once you have logged in, go to the "Manage Booking" section of the website.

British Airways tab

Step 3. Enter your booking reference number and last name.

British Airways Manage booking tab

Step 4. Select the flight to cancel

Select the flight you want to cancel and follow the prompts to initiate the cancellation process.

Step 5. Confirm the cancellation

Confirm the cancellation and review any applicable fees or refunds that may apply.

Step 6. Receive confirmation

Once the cancellation process is complete, you will receive confirmation and any applicable refunds or credits.

British Airways Cancellation and Refund Policy FAQ's

If you are considering transferring your ticket value to Avios, you will surely be benefitted. Doing this will help you get a 100 percent bonus compared to if you get the Avios otherwise. 

Once you choose your refund option as Avios then that will be how your ticket value will get refunded. You cannot change your refund option once chosen. 

If you choose to get your ticket value refunded in the form of a voucher, you will receive it in the form of an email. It will take about seven days after you apply for it. 

Yes, if you don’t use the Wi-Fi onboard or you are unable to connect or in case your Wi-Fi didn’t work in your flight, you can ask for a refund. You will be provided with a receipt for the same. 

After your ticket has been canceled, you can go for rebooking your flight. You can do it online on the official website through the manage booking section.


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