Azul Airlines Cancellation and Refund Policy

IATA : AD

ICAO : AZU

CallSign : AZUL

Founded : 2008

Key people : David Neeleman (Founder and Chairman), John Rodgerson (CEO), Alexandre Malfitani (CFO), Abhi Shah (Chief Reveneue Officer), Flávio Costa (Chief Operating Officer)

Country : Brazil

Office Address : Alameda Surubiju 2010, Alphavill Indastrrial

City : Barueri

State : São Paulo,

Zip Code : 06455-040

Phone number : +55 11 4003 3255

Airline Official Website : http://www.voeazul.com.br/en/home

Cancellation Policy

Upon cancellation passengers will get a refund, however, rate conditions may limit the passenger from exercising their right to cancel their reservation.

Flights to Europe and United States:

Fee	Class	EUA	Lisboa
Cancel	Azul Economy	USD 200 / * EUR 180	USD 200 / * EUR 180
	maisAzul (Economy)	USD 175 / * EUR 158	USD 175 / * EUR 158
	Azul Super (Economy)	USD 150 / * EUR 135	USD 150 / * EUR 135
	Business	USD 200 / * EUR 180	USD 200 / * EUR 180
No Show		USD 300 / * EUR 271	USD 300 / * EUR 271

Flights to South America and Cayenne:

Fee	Value
Cancel / Change	EUR 80 / USD 80 or 100% of the fare*

Refund Policy

Passengers can request a refund, however, this can only be requested before the departure of the flight and not after. Moreover, the refund will depend on the type of ticket passengers purchased. It also depends on the region where the individual is travelling to. Refer below for details:

Fee	Local	Value
Refund	Argentina	EUR 50 / USD 50
	Uruguai	EUR 50 / USD 50
	Guiana Francesa	EUR 50 / USD 50
	Bolivia	EUR 50 / USD 50

Flights to Europe and United States:

Fee	Class	EUA	Lisboa
Refund	Economy Azul	USD 200 / * EUR 180	USD 200 / * EUR 180
	Economy maisAzul	USD 175 / * EUR 158	USD 175 / * EUR 158
	Economy Azul Super	USD 150 / * EUR 135	USD 150 / * EUR 135
	Business	USD 200 / * EUR 180	USD 200 / * EUR 180
No Show		USD 300 / * EUR 271	USD 300 / * EUR 271