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Azul Airlines Cancellation and Refund Policy

IATA : AD

ICAO : AZU

CallSign : AZUL

Founded : 2008

Key people : David Neeleman (Founder and Chairman), John Rodgerson (CEO), Alexandre Malfitani (CFO), Abhi Shah (Chief Reveneue Officer), Flávio Costa (Chief Operating Officer)

Country : Brazil

Office Address : Alameda Surubiju 2010, Alphavill Indastrrial

City : Barueri

State : São Paulo,

Zip Code : 06455-040

Phone number : +55 11 4003 3255

Airline Official Website :

Cancellation Policy

Upon cancellation passengers will get a refund, however, rate conditions may limit the passenger from exercising their right to cancel their reservation. 

Flights to Europe and United States:

Fee Class EUA Lisboa
 

 

Cancel 

 Azul Economy USD 200 / * EUR 180 USD 200 / * EUR 180
 maisAzul (Economy) USD 175 / * EUR 158 USD 175 / * EUR 158
 Azul Super (Economy) USD 150 / * EUR 135 USD 150 / * EUR 135
Business USD 200 / * EUR 180 USD 200 / * EUR 180
No Show USD 300 / * EUR 271 USD 300 / * EUR 271

 

 

 

Flights to South America and Cayenne:

Fee Value
Cancel / Change EUR 80 / USD 80 or 100% of the fare*

 

Refund Policy

Passengers can request a refund, however, this can only be requested before the departure of the flight and not after.  Moreover, the refund will depend on the type of ticket passengers purchased. It also depends on the region where the individual is travelling to. Refer below for details:

Fee Local Value
Refund Argentina EUR 50 / USD 50
Uruguai EUR 50 / USD 50
Guiana Francesa EUR 50 / USD 50
Bolivia EUR 50 / USD 50

 

Flights to Europe and United States:

Fee Class EUA Lisboa
 

 

Refund

Economy Azul USD 200 / * EUR 180 USD 200 / * EUR 180
Economy maisAzul USD 175 / * EUR 158 USD 175 / * EUR 158
Economy Azul Super USD 150 / * EUR 135 USD 150 / * EUR 135
Business USD 200 / * EUR 180 USD 200 / * EUR 180
No Show USD 300 / * EUR 271 USD 300 / * EUR 271

 

 

Azul Airlines Cancellation and Refund Policy FAQ's

1. Can I return my ticket free of charge?

Yes, Azul Airlines allows passengers to return the ticket for free within 24 hours of booking the ticket. This is provided that the request is submitted 7 days prior to the departure of the flights.

 

2. How is the return/cancellation charge calculated?

This is done in accordance with the foreign exchange rate on the day of transaction.

 

3. Who do I contact for a refund or cancellation?

You can visit the website as well as contact Azul airlines call center on +55 11 4003-1118

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