Azul Airlines Cancellation and Refund Policy
IATA : AD
ICAO : AZU
CallSign : AZUL
Founded : 2008
Key people : David Neeleman (Founder and Chairman), John Rodgerson (CEO), Alexandre Malfitani (CFO), Abhi Shah (Chief Reveneue Officer), Flávio Costa (Chief Operating Officer)
Country : Brazil
Office Address : Alameda Surubiju 2010, Alphavill Indastrrial
City : Barueri
State : São Paulo,
Zip Code : 06455-040
Phone number : +55 11 4003 3255
Airline Official Website : http://www.voeazul.com.br/en/home
Cancellation Policy
Upon cancellation passengers will get a refund, however, rate conditions may limit the passenger from exercising their right to cancel their reservation.
Flights to Europe and United States:
Fee | Class | EUA | Lisboa |
Cancel |
Azul Economy | USD 200 / * EUR 180 | USD 200 / * EUR 180 |
maisAzul (Economy) | USD 175 / * EUR 158 | USD 175 / * EUR 158 | |
Azul Super (Economy) | USD 150 / * EUR 135 | USD 150 / * EUR 135 | |
Business | USD 200 / * EUR 180 | USD 200 / * EUR 180 | |
No Show | USD 300 / * EUR 271 | USD 300 / * EUR 271
|
Flights to South America and Cayenne:
Fee | Value |
Cancel / Change | EUR 80 / USD 80 or 100% of the fare* |
Refund Policy
Passengers can request a refund, however, this can only be requested before the departure of the flight and not after. Moreover, the refund will depend on the type of ticket passengers purchased. It also depends on the region where the individual is travelling to. Refer below for details:
Fee | Local | Value |
Refund | Argentina | EUR 50 / USD 50 |
Uruguai | EUR 50 / USD 50 | |
Guiana Francesa | EUR 50 / USD 50 | |
Bolivia | EUR 50 / USD 50 |
Flights to Europe and United States:
Fee | Class | EUA | Lisboa |
Refund |
Economy Azul | USD 200 / * EUR 180 | USD 200 / * EUR 180 |
Economy maisAzul | USD 175 / * EUR 158 | USD 175 / * EUR 158 | |
Economy Azul Super | USD 150 / * EUR 135 | USD 150 / * EUR 135 | |
Business | USD 200 / * EUR 180 | USD 200 / * EUR 180 | |
No Show | USD 300 / * EUR 271 | USD 300 / * EUR 271
|
Azul Airlines Cancellation and Refund Policy FAQ's
Yes, Azul Airlines allows passengers to return the ticket for free within 24 hours of booking the ticket. This is provided that the request is submitted 7 days prior to the departure of the flights.
This is done in accordance with the foreign exchange rate on the day of transaction.
You can visit the website as well as contact Azul airlines call center on +55 11 4003-1118