Cancellation Policy

(before-boarding/cancellation notice)

1. Passengers can cancel their flight online, by phone, or at the airport ticket counter, subject to applicable fees and refund policies.
2. The cancellation fee and refund amount may depend on the fare type and the time of cancellation. In addition, some fares may be non-refundable, while others may allow a partial or full refund minus applicable fees.
3. Passengers are advised to check the cancellation policy and fees at the time of booking, as well as the terms and conditions of the fare type.
4. In case of a flight cancellation or schedule change by Azores Airlines, passengers may be entitled to a full refund or rebooking at no additional cost, depending on the circumstances and the terms and conditions of the booking.
5. It is recommended to contact Azores Airlines customer service or check the airline's website for more information on the specific cancellation policy and refund options for your flight.

Things to Remember 

1. Passengers can cancel their flight online, by phone, or at the airport ticket counter, subject to applicable fees and refund policies.
2. The cancellation fee and refund amount may depend on the fare type and the time of cancellation. In addition, some fares may be non-refundable, while others may allow a partial or full refund minus applicable fees.
3. Passengers are advised to check the cancellation policy and fees at the time of booking, as well as the terms and conditions of the fare type.
4. In case of a flight cancellation or schedule change by Azores Airlines, passengers may be entitled to a full refund or rebooking at no additional cost, depending on the circumstances and the terms and conditions of the booking.
5. It is recommended to contact Azores Airlines customer service or check the airline's website for more information on the specific cancellation policy and refund options for your flight.

Ways to cancel a flight

There is no option to cancel online; you must always contact Customer Service.

Online:

Passengers can cancel their flights online through the airline's website. However, they must log in to their account or enter their booking details to access the cancellation options.

Phone:

Passengers can contact Azores Airlines customer service by phone and request to cancel their flight. The customer service representative will provide instructions on how to proceed and may ask for some verification details, such as the reservation code or e-ticket number.

Airport:

Passengers can cancel their flight at the airport ticket counter, subject to applicable fees and refund policies. They must present their travel documents and the booking details to the customer service agent.

Cancellation due to Weather

In the event of flight cancellations due to weather conditions, Azores Airlines will make every effort to ensure the safety and comfort of its passengers. Passengers affected by weather-related cancellations may be entitled to a full refund or rebooking at no additional cost, depending on the circumstances and the terms and conditions of the booking.

If your flight is canceled due to weather conditions, Azores Airlines will inform you as soon as possible and provide options for rebooking or refunding your ticket. Passengers may also be eligible for compensation or assistance, depending on the length of the delay and the specific circumstances.

Refund Policy

Azores Airlines' refund policy may vary depending on the fare type and the terms and conditions of the booking. However, here are some key points to keep in mind:

1. Passengers may be eligible for a ticket refund, subject to applicable fees and refund policies.
2. The refund amount may depend on the fare type and the time of cancellation. In addition, some fares may be non-refundable, while others may allow for a partial or full refund minus any applicable fees.
3. Passengers are advised to check the refund policy and fees at the time of booking, as well as the terms and conditions of the fare type.
4. Refunds may be processed to the original form of payment or, in some cases, as a credit for future travel with Azores Airlines.
5. In case of a flight cancellation or schedule change by Azores Airlines, passengers may be entitled to a full refund or rebooking at no additional cost, depending on the circumstances and the terms and conditions of the booking.
6. It is recommended to contact Azores Airlines customer service or check the airline's website for more information on the specific refund policy and options for your flight.

Steps to Cancel a Flight

There is no way to cancel the flight online. Passenger will have to connect with the Customer service.