Azores Airlines Flight Reservations

Azores Airlines Information

Azores Airlines is a Portuguese airline that operates scheduled and charter flights to destinations in Europe, North America, and Africa. Formerly known as SATA Internacional, it was rebranded Azores Airlines in 2015. The airline is a subsidiary of the SATA Group, which also operates SATA Air Açores.

Azores Airlines operates a fleet of Airbus A320, A321, and A330 aircraft, along with Bombardier Q400 and ATR 72-600 aircraft for regional flights. The airline flies to over 20 destinations, including Lisbon, Porto, Boston, Toronto, and Praia.

The airline offers a range of services to passengers, including in-flight entertainment, meal and beverage service, and Wi-Fi access (on select flights). Azores Airlines also has a loyalty program called SATA Imagine, which allows members to earn and redeem points for flights, upgrades, and other rewards.

Why Book Flight with Azores Airlines

1. Extensive network: Azores Airlines flies to over 20 destinations in Europe, North America, and Africa, making it a convenient option for travelers to and from the Azores.
2. Comfortable aircraft: The airline operates a modern fleet of Airbus and Bombardier aircraft, providing passengers with a comfortable and enjoyable flight experience.
3. In-flight services: Azores Airlines offers a range of in-flight services, including meal and beverage service, Wi-Fi access (on select flights), and in-flight entertainment.
4. Loyalty program: The SATA Imagine loyalty program allows members to earn and redeem points for flights, upgrades, and other rewards.
5. Safety record: Azores Airlines has a good safety record and is certified by the European Union Aviation Safety Agency (EASA), ensuring passengers a safe and secure travel experience.

Azores Airlines Hub and Destinations 

Hub	Ponta Delgada Airport (PDL)
Destinations	Boston (BOS), Lisbon (LIS), Porto (OPO), Toronto (YYZ), Frankfurt (FRA), London Gatwick (LGW), Paris Orly (ORY), Praia (RAI), Santa Maria (SMA), Funchal (FNC), Gran Canaria (LPA), Madrid (MAD), Oakland (OAK), Providence (PVD), São Paulo (GRU), Terceira (TER), Horta (HOR), Flores (FLW), Corvo (CVU)

It is important to note that the destinations may vary depending on the season and flight schedule. Please check the Azores Airlines website or contact customer service for the most up-to-date destinations and flight schedule information.

Cabin Classes 

The primary characteristics of the two fare families—Economy Class and Comfort Class (often referred to as Business Class)—are outlined here. The same lower-level service class's fare family is cumulative and permits the purchase of more services. To understand:

In Economy Class, there are four possibilities:

Economy Simple

Suitable for people who want only to bring hand luggage on their trip.

(Not available on all connections.)

Economy Basic

Ideal for individuals who want to bring along sports gear or checked luggage.

Economy Flex

It is appropriate for people who value having the option to change their travel dates and a seat on the ship.

Economy Top

Appropriate for people who appreciate having an additional checked bag, priority at check-in and baggage, and the potential for modifications or refunds.

In the Comfort Class (Business), there are two possibilities:

Comfort Light

Suitable for passengers who value cabin comfort and quality service above all else, at a more affordable price, with some flexibility limitations.

Comfort Plus

It is appropriate for passengers who seek a comprehensive travel experience, with an extra carry-on and checked baggage and additional Comfort Class advantages.

Azores Airlines Manage Booking

Azores Airlines provides a "Manage Booking" feature on its website, which allows passengers to view and modify their flight reservations. This feature will enable passengers to review their flight details, change their itinerary, select seats, add baggage, and purchase additional services. The "Manage Booking" feature is a convenient way for passengers to ensure their travel plans are up-to-date and to make any necessary adjustments before their flight.

Flight Status

Azores Airlines' "Manage Booking" feature allows passengers to check their flight status. By entering their reservation details on the airline's website, passengers can view real-time information about their flight, including departure and arrival times, gate numbers, and any potential delays or cancellations. This feature is helpful for passengers who want to stay informed about their flight status and plan their travel accordingly.

Change Flight/Cancel Flight

Website:

Passengers can access the "Manage Booking" feature on the Azores Airlines website and make changes online. The website will guide passengers through the process, and any applicable fees and refund amounts will be displayed.

Mobile app:

The Azores Airlines mobile app allows passengers to access their booking, and make changes. The app is available for free download on iOS and Android devices.

Phone:

Passengers can call the Azores Airlines customer service center to make changes or cancel their flight reservations over the phone. The customer service representative will guide passengers through the process and discuss any applicable fees and refund amounts.

Airport:

Passengers can visit the Azores Airlines ticket counter at the airport to make changes or cancel their flight reservations. The ticket agent will assist passengers with the process, and any applicable fees and refund amounts will be discussed.

Select Seats

Azores Airlines' "Manage Booking" feature allows passengers to select flight seats. By accessing their reservation on the airline's website or mobile app, passengers can view the seating chart and choose their preferred seats, subject to availability. Passengers can select seats during the initial booking process or before their flight departure. Some seats may require an additional fee, depending on the type of fare purchased and the seat location. Selecting seats in advance can help passengers have a comfortable and enjoyable flight experience.

Upgrade Your Seat

Azores Airlines' "Manage Booking" feature also allows passengers to upgrade their seats to higher classes, such as from Economy to Executive Class. By accessing their reservation on the airline's website or mobile app, passengers can view the available upgrade options and purchase the upgrade if desired. The upgrade cost may vary depending on the route, flight duration, and the type of fare purchased. Upgrading your seat can provide a more comfortable and premium travel experience with additional space, enhanced services, and other amenities. It is recommended to check the Azores Airlines website or contact their customer service for more information on the specific upgrade options available for your flight.

Add Special Requests

Azores Airlines' "Manage Booking" feature also allows passengers to add special requests to their reservations, such as dietary restrictions, wheelchair assistance, or special seating arrangements. By accessing their reservation on the airline's website or mobile app, passengers can view the available special request options and make a request if needed. The airline will do its best to accommodate the particular request, subject to availability and the terms and conditions of the booking. Passengers are advised to make special requests during booking or as early as possible before the flight departure to ensure proper arrangements can be made.

Add Baggage

If you need to bring more baggage than your allowed baggage allowance, you can do so by paying an excess baggage fee. The fees vary depending on your destination and the extra luggage you must bring.

In-Flight Entertainment and wifi

(information/inflight-entertainment)

Azores Airlines offers a variety of in-flight entertainment options for its passengers, including movies, TV shows, music, and games. The entertainment content is available on personal screens on the seatback in front of each passenger in both the Economy and Executive Class cabins.

In addition to the pre-loaded content, Azores Airlines offers Wi-Fi access on select flights for an additional fee. Passengers can connect to the Wi-Fi using their devices, such as smartphones, tablets, or laptops. The cost of Wi-Fi access may vary depending on the duration and amount of data usage and can be purchased through the airline's website or onboard the flight.

It is important to note that in-flight entertainment and Wi-Fi availability may vary depending on the aircraft type and flight schedule. Therefore, checking the Azores Airlines website or contacting their customer service for more information on your flight's specific services and amenities is recommended.

In-Flight Food 

(information/before-boarding/meals-on-board)

Azores Airlines offers complimentary food and beverages to passengers on flights apart from flights between Azores islands. Moreover, what is provided for passengers may depend on the fare. For details, look below:

Azores Airlines provides complimentary meal and beverage service to its passengers on most flights, regardless of the cabin class. The meals served onboard vary depending on the duration and time of the flight and can include breakfast, lunch, dinner, or a snack. In addition, the airline offers a selection of dishes inspired by Azorean and Portuguese cuisine and international options.

Passengers in the Executive Class cabin can enjoy a premium meal service with a wider selection of dishes and beverages. In addition, the airline also offers special meals for passengers with dietary restrictions or preferences, such as vegetarian, gluten-free, or kosher meals. Passengers are advised to request special meals at least 48 hours before the flight departure.

In addition to the complimentary meal service, Azores Airlines also offers a selection of beverages, including soft drinks, juices, coffee, tea, beer, wine, and spirits. It is recommended to check the Azores Airlines website or contact their customer service for more information on your flight's specific meal and beverage options.

Frequent Flyer Program 

(https://www.azoresairlines.pt/en/imagine)

Program Name	SATA Imagine
Points	Members earn points for flights and can redeem them for flights, upgrades, and other rewards.
Tiers	Blue, Silver, Gold
Benefits	Blue: priority check-in, pre-boarding, and discounts on excess baggage. Silver: additional discounts on excess baggage, lounge access, and priority boarding. Gold: increased baggage allowance, priority baggage handling, and priority check-in, boarding, and baggage delivery.
Eligibility	Anyone can join the SATA Imagine program for free.
Partner Airlines	SATA Air Açores and other airlines in the SATA Group.
Other Perks	Members can earn points with partners in other industries, such as car rentals, hotels, and restaurants.

It is recommended to check the Azores Airlines website or contact their customer service for more information on the specific benefits and requirements of the SATA Imagine program.

Customer Reviews

(Customer Review (TripAdvisor))

Customer Service

Contact Center

Dial 296 209 720

International calls 

dial (+351) 296 209 720.

Email

[email protected]