Upon cancellation passengers will get a refund, however, rate conditions may limit the passenger from exercising their right to cancel their reservation.
Passengers can request a refund, however, this can only be requested before the departure of the flight and not after. Moreover, the refund will depend on the rates condition of ticket passengers purchased. The airline will only provide a refund in the currency in which the ticket was purchased. Moreover, the refund will be made to the credit/debit card used to make the purchase. Refer below for refund conditions:
- BASIC ( A * -VRSUOJZNFCIT) – refund not allowed
- INTERMEDIATE ( LWMKHX ) – refund not allowed
- PREMIUM (D – P – Y) – refund allowed