AirAsia Cancellation and Refund Policy

AirAsia

IATA : AK

ICAO : AXM

CallSign : RED CAP

Founded : 1996

Key people : Tony Fernendes, Group CEO of AirAsia Group, Riad Asmat (CEO),Kamarudin Meranun (Chairman)

Country : Malaysia

Office Address : KLIA Level 5, Departure Hall Main Terminal Building Kuala Lumpur International Airport (KLIA)

City : Sepang

State : Selangor,

Zip Code : 64000

Phone number : +60 3 8660 4333, +60 6 0085 8888

Airline Official Website : http://www.airasia.com/

Cancellation

For an unavoidable situation, AirAsia provides a Cancellation policy. Passengers can cancel a flight within 24 hours or after. The flight change fee is MYR 116.60 and cancellation fee is MYR 106. It is important to note that fees are subject to change according to travel period. Additionally, this fee is for one-way direct flights only for AirAsia (AX).

For more information on change and cancellation fee for different code carrier, please visit www.airasia.com/aa/about-us/en/gb/fees-and-charges.html

Refund

If a refundable ticket is purchased then refund will be made, if the ticket is non-refundable then it will not be the case. Refunds will also be made if AirAsia flight is delayed. You can request for a refund 4 hours prior to the scheduled flight. The fee for refund is 5% of refundable taxes. It is important to note that this charge is for AirAsia (AX).

For more information on refund fee for different code carrier, please visit www.airasia.com/aa/about-us/en/gb/fees-and-charges.html