Air China Flight Reservations

Air China Information

Air China is the flag carrier and one of the major airlines of the People's Republic of China. It was founded in 1988 and is headquartered in Beijing. The airline operates flights to over 200 destinations worldwide, including domestic and international destinations in Asia, Europe, North America, South America, and Oceania.

Air China has a fleet of over 400 aircraft, including Airbus and Boeing models, and is a member of the Star Alliance, the world's largest airline alliance. The airline offers a range of classes for passengers, including First Class, Business Class, Premium Economy Class, and Economy Class.

Why Book Flight with Air China 

1. Wide network: Air China operates flights to over 200 destinations worldwide, providing passengers with a wide range of choices for their travel plans.
2. Competitive fares: Air China offers competitive fares for its flights, making it an affordable option for travelers.
3. Excellent customer service: Air China is committed to providing excellent customer service to its passengers, ensuring a comfortable and enjoyable travel experience.
4. Frequent flyer program: Air China's PhoenixMiles frequent flyer program allows members to earn and redeem points for flights, upgrades, and other rewards.
5. Star Alliance member: As a member of the Star Alliance, Air China offers passengers access to a global network of airlines, providing greater flexibility and convenience for travel.

Air China Destinations & Hub Airports

Hub Airport	Beijing Capital International Airport (PEK)
Domestic Destinations	Over 100 destinations across China, including Beijing, Shanghai, Guangzhou, and Chengdu
International Destinations	Over 100 destinations in Asia, Europe, North America, South America, and Oceania, including Tokyo, Seoul, London, New York, and Sydney

Air China operates to fascinating destinations. Additionally, it is expanding its operation to more destinations. Presently operated international destinations include the following:

1. Greece
2. Ethiopia
3. New Zealand
4. Iraq
5. India
6. Thailand 
7. Spain
8. Serbia
9. Australia
10. Germany
11. Romania
12. Hungary
13. South Korea
14. Egypt
15. Russia 
16. Sri Lanka
17. Denmark
18. Bangladesh 
19. UAE
20. Japan
21. Switzerland 
22. USA
23. Hong Kong
24. UK
25. Pakistan
26. Indonesia 
27. Turkey

Cabin Classes

Premium Business Class

The persimmon wood blends modern culture with a hint of ethnic tradition, evoking a sense of tranquility and well-being. The visual foundation of Oriental aesthetics inspired it. Business Class First Class - Lighting, metallic finishes, and textured surfaces enhance the atmosphere. Allow your senses to guide you as you begin your adventure in style. (Premium Business Class)

Premium Economy Class

Fusion of modern trend with oriental aesthetics. You can expect a superior flying experience with the chic and comfy Premium Economy. (Premium Economy Class)

Economy Class

The harmonious coexistence of culture and the natural world, including humanities and the arts. The beauty of bustling cities is presented in simple, light colors, illustrating how urban collaboration and modernism work together. (Economy Class)

Air China Manage Booking

Air China's Manage Booking service lets passengers view and modify their flight reservations online. Through this service, passengers can access their flight details, make changes to their reservations, cancel flights, and print their e-tickets and travel documents.

Flight Status

Air China's Manage Booking service also allows passengers to check the status of their flights. Passengers can view real-time updates on their flight's departure and arrival times and any delays or cancellations. This information can help passengers plan their travel and adjust their itinerary. Passengers can access the Flight Status feature through the Manage Booking service on Air China's website or mobile app.

Change Flight/Cancel Flight

Online through the Air China website:

Passengers can log in to their booking through the Manage Booking section of the Air China website and make changes or cancel their flight online.

Through the Air China mobile app:

Passengers can use the Air China mobile app to access their booking, make changes, or cancel their flight.

By contacting Air China customer service:

Passengers can contact Air China customer service by phone or email for assistance with making changes or canceling their flight.

Over the phone with Air China reservations:

Passengers can call Air China Reservations to make changes or cancel their flight over the phone.

Select Seats

Air China's Manage Booking service allows passengers to select their flight seats. Passengers can access the seat selection feature through the Manage Booking service on Air China's website or mobile app. As a result, passengers can ensure a more comfortable and personalized travel experience by selecting their preferred seats. However, it is essential to note that seat selection may not be available for all fare types or ticket rules, and fees may apply for specific seat selections.

Upgrade Your Seat

Air China's Manage Booking service also allows passengers to upgrade their seats for their flights. Passengers can access the seat upgrade feature through the Manage Booking service on Air China's website or mobile app. By upgrading their seat, passengers can enjoy additional space, comfort, and amenities during their flights. However, it is essential to note that seat upgrades may not be available for all fare types or ticket rules, and fees may apply for certain upgrades.

Add Special Requests

Air China's Manage Booking service allows passengers to add special requests to their flight reservations, such as meal preferences, wheelchair assistance, or special baggage requirements. By accessing the Manage Booking feature on Air China's website or mobile app, passengers can easily make these requests and ensure a more comfortable and personalized travel experience. However, it is essential to note that some special requests may require additional fees or documentation, and availability may vary depending on the flight and destination.

Add Baggage

If you need to bring more baggage than your allowed baggage allowance, you can do so by paying an excess baggage fee. The fees vary depending on your destination and the extra luggage you must bring.

In-Flight Entertainment and wifi

1. In-flight entertainment: Air China offers a range of in-flight entertainment options, including movies, TV shows, music, and games, on personal entertainment screens in each seat.
2. Audio-video on demand: Air China's audio-video-on-demand system allows passengers to choose from various entertainment options, which can be accessed anytime during the flight.
3. Wi-Fi: Air China offers Wi-Fi on select flights, allowing passengers to stay connected and access the internet during their flight.
4. Pricing: Wi-Fi prices vary depending on the flight duration and package selected. Passengers can purchase Wi-Fi access in advance or during the flight.
5. Power outlets: Air China's aircraft have power outlets at each seat, allowing passengers to charge their devices during the flight.

In-flight Food Menu and Beverages

1. Meal options: Air China offers a range of meal options to cater to different dietary requirements, including vegetarian, kosher, and halal meals.
2. Beverage options: Air China provides a selection of non-alcoholic and alcoholic beverages, including wine, beer, and spirits.
3. Special meals: Passengers can request special meals in advance, such as children's meals, diabetic meals, and low-fat meals.
4. Snacks: Air China also offers a selection of snacks and light refreshments, such as sandwiches, fruit, and dessert.
5. Menu variations: The in-flight menu may vary depending on the flight duration, destination, and class of service.

Frequent-flyer programs

Frequent Flyer Program	Name of Program
Air China	PhoenixMiles
Star Alliance	MileagePlus

Air China's frequent flyer program, PhoenixMiles, allows members to earn and redeem miles on Air China and its partner airlines. PhoenixMiles has several membership tiers based on the number of miles flown or the number of segments flown, including Silver, Gold, and Platinum. Members can earn miles by passing with Air China or its partners and through credit card spending and other activities. Miles can be redeemed for flights, upgrades, hotel stays, car rentals, and more.

Air China is also a member of the Star Alliance, which offers a shared frequent flyer program called MileagePlus. Members can earn and redeem miles on Air China and other Star Alliance member airlines, including United Airlines, Lufthansa, and Singapore Airlines. MileagePlus has several membership tiers, including Premier Silver, Premier Gold, Premier Platinum, and Premier 1K, based on the number of miles or segments flown. Members can earn miles by flying with Star Alliance airlines or through credit card spending and other activities and can redeem miles for flights, upgrades, and other rewards.

Customer Reviews

(Customer Review (TripAdvisor)

Customer Service

Members hotline

Tel:+86-4006-100-666 | +86-95583 | +86-10-95583 Fax:(+8610)-59281560 E-mail for Ordinary Card members: [email protected] E-mail for VIP Card members: [email protected] Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com

Americas Contact

Tel: +1-800-882-8122
Fax: +1-310-322-1133

Passenger Feedback

E-mail address: [email protected]

Complaint Telephone/Fax

(+86-10) 95583 | (+86-10) 64595832