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Air Astana Cancellation and Refund Policy




Founded : 29 August 2001; 21 years ago

Key people : Peter Foster, President & CEO Nurzhan Baidauletov,Chairman

Country : Almaty, Kazakhstan

Office Address : 4A Zakarpatskaya street Almaty 050039 Kazakhstan

City : Almaty, Kazakhstan

State : Almaty,

Zip Code : 050039

Phone number : +7 (727) 244 44 77

Airline Official Website :

Cancellation Policy

According to Air Astana new cancellation policy, you can change or cancel your flight reservation within the first 24 hours of making the reservation. After that, if you forget, you can still do so up until one hour before the scheduled departure time, but the airline will charge a small fee.

Air Astana 24-hour Cancellation Policy

If the ticket is canceled within 24 hours of purchase and there are at least seven days between departure and booking dates, a full refund is given.

You can cancel any flight within 24 hours of booking it with Air Astana and get a full refund if the flight leaves at least seven days later (after 168 hours). For all fares, this policy is in effect.

Things to Remember 

  1. Cancellation fees may apply.
  2. Refunds may be available.
  3. An online cancellation is an option.
  4. Contact customer service for assistance.
  5. Check fare rules before booking.

How to Cancel a Flight

Air Astana flight Cancel over the phone:

You can call Air Astana's customer service center to cancel your flight. The representative will guide you through the process and provide information about any cancellation fees or refunds that may apply. Note that cancellation fees and refund policies may vary depending on the fare type and when the cancellation is made.

Air Astana flight Cancel at the airport desk:

If you are at the airport, you can cancel your flight at the Air Astana ticket counter or customer service desk. The representative will assist you with the cancellation process and provide information about any applicable fees or refunds. Note that there may be long wait times at the airport, so it's recommended to try online or over the phone first.

Air Astana flight Contact a travel agent:

If you booked your Air Astana flight through a travel agent, you can contact them to cancel it. They will assist you with the cancellation process and provide information about any applicable fees or refunds. Cancellation policies may vary depending on the travel agency's terms and conditions.

Cancellation due to Weather

If Air Astana cancels your flight due to bad weather or a technical problem, the airline will contact you as soon as possible and ask if you want the airline to arrange a new flight for you or a refund on your current journey. When possible, Astana Flight will rebook you on the first available flight. Still, if none is available, the airline will do everything possible to make the passenger as comfortable as possible by arranging lodging for you close to the airport. Establishing Astana Flight's unique regulations and practices for weather-related cancellations is crucial, as they may change based on the situation.

Reservations Changes

Changes are allowed with a 40 USD penalty before the scheduled departure time listed on the issued ticket. Changes are allowed with a 90 USD penalty after the scheduled departure time mentioned in the ticket issued. Charges are imposed for each altered fare component as long as seats are still available in the original booked class and the ticket is still valid.
If seats in the initial class of reservation are not available, an upgrade is allowed. The difference between the new fare and the fare already paid should be collected. Any additional reissue fees are paid on top of that. If you alter the departure date specified in the first flight segment, the additional amount to be collected will be determined by subtracting the current fare from the new fare level used for the revised trip dates.

Refund Policy

The airline does not offer refundable fares because it helps keep fares low for all passengers, but it still offers refunds depending on when you cancel your ticket after paying the cancellation charge. This information is stated on the airline's website.

How Do I Cancel My Flight on Air Astana?

Step 1. Go to and select "book and manage" from the menu at the top of the page.


Step 2. Then click on "manage my booking."


Step 3. Enter the surname and the six-digit reference code for the passenger's reservation by selecting the Manage My Booking option. (Manage-My-Booking)


Step 4. I have read and understand the Covid-19 policy of Air Astana. Please tick this box to confirm. Additionally, you must check the box next to "Please check the box if you want to rebook your ticket for an international flight because your travel plans have changed due to governmental restrictions and the unfavorable effects of Covid-19."

Step 5. To retrieve your booking, press the Next button.

Step 6. To continue, select the 'Cancel' tab. All reservations made within 24 hours, as well as refundable fares, may be canceled online.

The amount of your Air Astana refund will be shown on the screen. To complete the refund, click "confirm my selection" if you agree with the specified amount. In general, Air Astana will refund customers in the original form of payment within 7–10 business days.

Air Astana Cancellation and Refund Policy FAQ's

Your request will be processed in 5-7 days. You will be able to receive refund at any Sberbank branch after you receive a confirmation email from Air Astana. Cancellation and refund will be made according to the Fare Conditions of your ticket. A refund penalty may be applied if it is required by the Fare Conditions.

Yes, you are entitled to a full refund for your flight cancellation. The airline must reimburse the airfare within 7 days of the cancellation. You can also reschedule your flight for a later date. If you bought your ticket as part of a package holiday, you


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