WestJet Airlines Cancellation and Refund Information

Cancellation Policy 

WestJet offers a flexible cancellation policy that allows passengers to cancel or change their flights easily. Here are some critical points of WestJet's cancellation policy:

1. Cancellation Period: Passengers can cancel their flight 24 hours before the scheduled departure time without incurring a cancellation fee.
2. Refund Eligibility: Passengers who cancel their flight within 24 hours of the scheduled departure time or who do not show up for their flight are not eligible for a refund. However, passengers who cancel their flight outside the 24-hour cancellation period may be eligible for a refund, depending on the fare type and route.
3. Change Policy: Passengers can change their flight dates, times, or destinations up to 2 hours before the scheduled departure time, subject to availability and applicable fees.
4. Cancellation Fees: A cancellation fee may apply depending on the fare type and route if a passenger cancels their flight outside the 24-hour cancellation period. The cancellation fee varies and can be found on WestJet's website.
5. Refund Process: If a passenger is eligible for a refund, the refund will be processed back to the original form of payment within 7-10 business days.

It is important to note that the cancellation policy may vary depending on the fare type and route. Therefore, passengers are recommended to check the cancellation policy for their specific ticket type and way before making any changes or cancellations.

(https://www.westjet.com/en-ca/manage/change-cancel)

Things to Remember

1. Japan Airlines allows for cancellations and changes to flight bookings. Still, fees may apply depending on the ticket fare class and the specific circumstances of the cancellation or modification.
2. Refunds may be available for cancellations made within the specified timeframe, but again, fees may apply.
3. Passengers should review the fare rules of their booking before making any cancellations or changes to understand any applicable fees or restrictions.
4. It is important to cancel or change your booking as soon as possible if your travel plans have changed to avoid additional fees or charges.
5. Japan Airlines recommends purchasing travel insurance to protect against unexpected cancellations or changes to your travel plans.

Ways to cancel a flight

Online:

Passengers can cancel their flight online by logging in to their Japan Airlines account, accessing their booking details, and following the prompts to cancel their flight.

Mobile app:

Japan Airlines offers a mobile app for iOS and Android devices that allows passengers to manage their bookings and cancel flights on the go.

Contact customer service:

Passengers can also cancel their flight by contacting Japan Airlines customer service by phone, email, or live chat and providing their booking reference and last name.

Cancellation due to Weather

Japan Airlines understands that weather conditions can sometimes impact flight schedules, and the airline has policies to assist affected passengers. Here's what you need to know about Japan Airlines' cancellation policy due to Weather:

1. Safety is the top priority: Japan Airlines will never compromise the safety of its passengers and crew. Therefore, flights may be canceled or delayed if weather conditions are deemed unsafe for flying.
2. Rebooking options: If your flight is canceled due to Weather, Japan Airlines will try to rebook you on the next available flight, subject to availability.
3. Waiver of fees: If your flight is canceled due to Weather, Japan Airlines may waive fees for changing or canceling your flight booking. However, this may depend on your ticket's fare class and the cancellation's specific circumstances.
4. Stay updated: Japan Airlines encourages passengers to stay updated on their flight status and any weather-related cancellations or delays by checking the Japan Airlines website, mobile app, or contacting customer service.
5. Travel insurance: Japan Airlines recommends purchasing travel insurance to protect against unexpected cancellations or changes to your travel plans due to Weather or other unforeseen circumstances.

Cancellation Fees for Domestic and International

Here is a table showing the cancellation fees for domestic and international flights on WestJet by cabin class:

The above table shows the cancellation fees for each cabin class on WestJet flights. The prices may vary depending on the specific ticket type and route.

It is important to note that the cancellation fees listed in the table may change without notice, and additional fees may apply for changes or cancellations made outside of the designated cancellation period. Therefore, passengers should check the cancellation policy for their specific ticket type and route before making any changes or cancellations.

Refund Policy 

WestJet offers a refund policy for passengers eligible for a refund based on their fare type and route. Here are some critical points of WestJet's refund policy:

1. Refund Eligibility: Passengers may be eligible for a refund if they cancel their flight within the designated cancellation period and meet the conditions of their fare type and route.
2. Refund Process: If a passenger is eligible for a refund, the refund will be processed back to the original form of payment within 7-10 business days.
3. Fare Types: The refund policy and eligibility vary depending on the ticket fare type. For example, Econo and Flex fares may be eligible for a refund with varying fees, while Basic fares are typically non-refundable.
4. Route: Refund eligibility also varies depending on the route of the flight. For example, international flights may have different refund policies and fees than domestic flights.

It is important to note that the refund policy may vary depending on the fare type and route. Therefore, passengers are recommended to check the refund policy for their specific ticket type and way before making any cancellations or changes.

Refund Eligibility

Steps to Cancel a Flight

Step 1: First, log into your account on the WestJet homepage (https://www.westjet.com/en-us)and click on "manage trips," and then click on the option "Manage Flight."

Step 2: Enter your booking confirmation code and last name to access your flight details.

Step 3: Select the flight you wish to cancel.

Step 4: Click on the "Cancel Flight" button.

Step 5: Review the cancellation policy and any applicable fees.

Step 6: If you are eligible for a refund, select the refund option and confirm the cancellation.

Step 7: If you are not eligible for a refund, select the cancel option and confirm the cancellation.

Step 8: If you have any issues with the online cancellation process, contact WestJet's customer service for assistance.