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Tunisair Cancellation and Refund Policy

IATA : TU

ICAO : TAR

CallSign : TUNAIR

Founded : 1948

Key people : Khaled Chelly (CEO)

Country : Tunisia

Office Address : La Charguia II

City : Tunis

State :

Zip Code : 02035

Phone number : 00 216 81 107 777

Airline Official Website :

Cancellation Policy

The airline permits passengers to cancel a booking. However, certain fares may be non-refundable. In addition to this, some fares may not permit full refund. Moreover, a fee is also applicable upon cancellation of the booking. 

Upon cancellation of the flight by Tunisair the airline will of course inform the passengers. Moreover, if the airline causes the passenger to miss their flight then the airline will also provide services like food, refreshments, accommodation, phone calls, etc. Moreover, the passenger may get a refund of the ticket. if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used.

 

Refund Policy

Tunisair permits passengers to get a refund, however, certain fares may be non-refundable. Moreover, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. Furthermore, cancellation fee or any other service charge fee is applied upon cancellation of booking. In addition to this, the refund value will depend on the conditions attached to the ticket and in accordance with the Air carrier’s regulations. 

The airline will also only refund the unused portions of the ticket. In addition to this, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. The passenger also needs to submit valid photo identification of the passenger names on the ticket to get a refund. Lastly, the refund will be made in the same currency the payment was made in. 

Tunisair Cancellation and Refund Policy FAQ's

1. What is the customer service number of Tunisair?

You can contact Tunisair’ call centre on +3562166211

 

2. How can I cancel my ticket?

You can contact TUNISAIR or send an email to resaonline@tunisair.com.tn or the callcenter@tunisair.com.tn

 

3. Can the carrier refuse to refund my ticket?

Yes, if a refund request is made after the expiry date of the ticket the airline can refuse to give a refund.

 

4. How can I find out about the fare conditions?

Please send an email to tresaonline@tunisair.com.tn or the callcenter@tunisair.com.tn for more information.

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