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Thai Airways Cancellation and Refund Policy



CallSign : THAI

Founded : 1960

Key people : Chaiyapruk Didyasarin, Chansin Treenuchagron,

Country : Thailand

Office Address : 89 Thanon Vibhavadi Rangsit

City : Bangkok

State :

Zip Code : 10900

Phone number : 011 66 2 288 7000

Airline Official Website :

Thai Airways Cancellation Policy

The critical points of Thai Airways Cancellation Policy:

  1. Thai Airways allows passengers to cancel their tickets within 24 hours of booking without penalty.
  2. If you cancel your ticket after 24 hours, the cancellation fee will depend on the type of ticket you purchased and the time of cancellation.
  3. The airline may offer a refund or travel voucher, depending on the fare rules of your ticket.
  4. Thai Airways also allows passengers to change their booking, subject to the availability of seats and payment of any fare difference or change fees.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

There are several ways to cancel a flight, depending on the airline's policies and the booking method. Here are some of the most common ways to cancel a flight:


Many airlines allow passengers to cancel their flights online by visiting the airline's website and logging into their accounts. Once logged in, navigate to the Manage Booking section and follow the prompts to cancel the flight. This method is usually the quickest and most convenient way to cancel a flight.


Passengers can cancel their flights by calling the airline's customer service hotline. Be sure to have your booking reference number and personal details ready when calling. This method may take longer than canceling online, as you may have to wait to speak to a representative on hold.

Travel Agent:

If you booked your flight through a travel agent, you might be able to cancel your flight through them. Check with your travel agent to see if they can assist you with canceling your flight.

Ticket Office:

For some airlines, you can cancel your flight in person at the airport or a ticketing office. This method may be helpful if you are already at the airport and must cancel your flight on short notice.

Mobile App:

Some airlines also offer mobile apps that allow passengers to manage their bookings, including canceling flights. Check if your airline has a mobile app and if canceling a flight is one of its features.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Cayman Airways will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Thai Airways Refund Policy

Thai Airways offers a refund policy for passengers unable to travel on their scheduled flights. The refund amount and eligibility depend on the ticket type purchased and the cancellation time. Here is an overview of the Thai Airways refund policy:

  1. Refundable and Non-Refundable Tickets: Thai Airways offers both refundable and non-refundable tickets. Refundable tickets can be canceled for a full refund, while non-refundable tickets may not be eligible for a refund or may have a penalty fee.
  2. 24-hour Cancellation Policy: Passengers who cancel their tickets within 24 hours of booking are eligible for a full refund, regardless of the type of ticket purchased. This policy applies to both refundable and non-refundable tickets.
  3. Refund Process: If you are eligible for a refund, Thai Airways will process it within 7 to 20 business days, depending on the mode of payment and the bank's processing time.
  4. Travel Vouchers: In some cases, Thai Airways may offer a travel voucher instead of a refund. The coupon is valid for one year from the issue date and can be used to purchase any Thai Airways flight or service.

Steps to Cancel a Flight

Step 1. Visit the Thai Airways website and log in to your account.

Step 2. Click on the "Manage Booking" option on the homepage.


Step 3. Enter your booking reference number and last name.


Step 4. Click on the "Find Booking" button to access your flight details.

Step 5. Select the flight you want to cancel and click the "Cancel" button.


Step 6. Follow the on-screen instructions to confirm the cancellation.

Step 7. If you are eligible for a refund, complete the request form or contact Thai Airways customer service to initiate the refund process.


Thai Airways Cancellation and Refund Policy FAQ's

You can contact Thai Airways’ customer service on (66-2) 356-1111


Passengers can claim a refund by contacting the THAI city ticketing office. 


Generally it will not take more than 90 working days for a refund after it has been processed.


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