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Thai Airways Cancellation and Refund Policy



CallSign : THAI

Founded : 1960

Key people : Chaiyapruk Didyasarin, Chansin Treenuchagron,

Country : Thailand

Office Address : 89 Thanon Vibhavadi Rangsit

City : Bangkok

State :

Zip Code : 10900

Phone number : 011 66 2 288 7000

Airline Official Website :

Cancellation Policy

The airline permits passengers to cancel a booking. However, this depends on ticket fare. For instance some tickets are sold at discounted or non-refundable fare. Although, in such a case if passengers cannot travel due to Forced Majeure the airline will give a refund provided that evidence is submitted. Moreover, this is provided that evidence of forced major is given and a deduction for administrative fee is applicable. 

Upon cancellation of the flight by Thai Airways, the airline will inform the passengers. Moreover, the airline will carry the passenger at the earliest, re-route the passenger to the intended destination or give a refund. also refund the unused portions of the flight to the passengers.


Refund Policy

Passengers can get a refund of a ticket that they possess. In addition to this, the amount refunded to the passenger will depend on the conditions attached to the ticket fare. Moreover, if the passenger has not used any portion of the ticket then the airline will refund the full amount. On the other hand, if the ticket is used Thai Airways will provide passengers an amount equal to the difference between fare paid and applicable fare for travel that has been used. 

Furthermore, the airline will refund the ticket to the person who is named on the ticket or, if mentioned, to whoever paid for the ticket. Lastly, the refund will be made in the same currency that the passenger used to pay for it. 

Thai Airways Cancellation and Refund Policy FAQ's

1. What is the customer service number of Thai Airways?

You can contact Thai Airways’ customer service on (66-2) 356-1111


2. How do I claim a refund?

Passengers can claim a refund by contacting the THAI city ticketing office. 


3. How long does the refund take?

Generally it will not take more than 90 working days for a refund after it has been processed.


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