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TAP Air Portugal Cancellation and Refund Policy




Founded : 1945

Key people : Antonoaldo Neves (CEO), Miguel Frasquilho (Chairman)

Country : Portugal

Office Address : Aeroporto de Lisboa, Edificio 25 8 Andar,

City : Lisbon

State :

Zip Code : 1704-801

Phone number : 011 351 707 205 700

Airline Official Website :

Cancellation Policy

TAP Air Portugal has a 24 hour cancellation policy. Moreover, regardless of the fare the passenger purchases, they are subject to a cancellation fee. In addition to this for continental flights the refund fee is €30 and for Intercontinental flights the refund fee is €45. Moreover, the refund is given in the form of a voucher. 

Certain fares permit cancellation whereas some tickets are sold at a restrictive fare. Therefore, passengers need to make sure they purchase the most appropriate ticket for themselves. In case passengers cannot travel due to Forced Majeure the airline will give a refund provided that evidence is submitted. Moreover, this is provided that evidence of forced major is given and a deduction for administrative fee is applicable. 

Upon cancellation of the flight by TAP Air Portugal, the airline will inform the passengers. Moreover, the airline will carry the passenger at the earliest, re-route the passenger to the intended destination or give a refund (within 7 days in cash, by bank transfer or by voucher). The airline will also provide suitable arrangements for meals, accommodation, etc. 


Refund Policy

The 24 hour cancellation policy allows passengers to get a refund. Moreover the refund is given in the form of a voucher and the voucher is non-refundable. In addition to this, cancellation fee is deducted from the voucher. 

Passengers can get a refund of a ticket that they possess. In addition to this, the amount refunded to the passenger will depend on the conditions attached to the ticket fare. Moreover, if the passenger has not used any portion of the ticket then the airline will refund the full amount. On the other hand, if the ticket is used TAP Air Portugal will provide passengers an amount equal to the difference between fare paid and applicable fare for travel that has been used. 

Furthermore, the airline will refund the ticket to the person who is named on the ticket or, if mentioned, to whoever paid for the ticket. In addition, a lost ticket will only be refunded after satisfactory evidence is provided. Lastly, the refund will be made in the same currency that the passenger used to pay for it. 

TAP Air Portugal Cancellation and Refund Policy FAQ's

1. What is the customer service number of TAP Air Portugal?

You can contact TAP Air Portugal’ contact centre on +33 0820 319 320



2. Tell when is the voucher refund valid?

The voucher must be used within 1 year of issuance. 


3. How do I claim a refund?

Passengers can claim a refund online or by contacting TAP Air Portugal contact centre. Moreover, a charge of €30 is applicable for cancellations made through the contact centre. 


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