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TAP Air Portugal Cancellation and Refund Policy




Founded : 1945

Key people : Antonoaldo Neves (CEO), Miguel Frasquilho (Chairman)

Country : Portugal

Office Address : Aeroporto de Lisboa, Edificio 25 8 Andar,

City : Lisbon

State :

Zip Code : 1704-801

Phone number : 011 351 707 205 700

Airline Official Website :

TAP Air Portugal Cancellation Policy

When you book a flight with TAP Air Portugal, you agree to the terms and conditions of their cancellation policy. Here are the essential terms and conditions you should be aware of:

  1. Ticket Cancellation and Refund:
    If you cancel your flight ticket, TAP Air Portugal will refund the fare based on the fare rules of the ticket purchased. The refund amount will depend on the fare type, time of cancellation, and other factors specified in the fare rules. If you booked a non-refundable ticket, you might not be eligible for a refund, but you can get a credit voucher for future use.
  2. Canceled Flight:
    If TAP Air Portugal cancels your flight, you will be offered a refund or an alternative flight to your destination, depending on your preference. In addition, you may also be eligible for compensation as per EU regulations, depending on the reason for cancellation and the notice period.
  3. Change Fee:
    If you change your flight booking, TAP Air Portugal may charge a change fee based on the fare rules of the ticket purchased. Therefore, the fee amount may vary depending on the fare type, time of change, and other factors specified in the fare rules.
  4. No-Show:
    If you do not show up for your flight, TAP Air Portugal may cancel your remaining flights, and you may not be eligible for a refund or credit voucher.
  5. Exceptions:
    TAP Air Portugal may make exceptions to their cancellation policy in some cases, such as medical emergencies, death in the family, or military duty. You may need proof of such circumstances to be eligible for an exception.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight


Many airlines allow you to cancel your flight through their website. To do so, log in to your account, navigate to the "My Trips" or "Manage Reservations" section, select the flight you want to cancel, and follow the prompts to cancel your booking. Keep in mind that some airlines may charge a fee for canceling your flight online.

Over the phone

If you prefer to speak with a customer service representative, you can also cancel your flight over the phone. Look up the airline's customer service number, provide your booking information, and request to cancel your flight. Depending on the airline and the type of ticket you have, you may be charged a fee for canceling over the phone.

At the airport

If you are at the airport and need to cancel your flight, you can do so at the airline's ticket counter. Provide your booking information and request to cancel your flight. Keep in mind that you may need to pay a cancellation fee, and that some airlines may only allow cancellations up to a certain amount of time before the flight departure time.

Through a travel agent

If you booked your flight through a travel agent, you can also contact them to cancel your flight. They will need your booking information and may charge a fee for canceling on your behalf.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, TAP Air Portugal will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will make every effort to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Refund Policy

Depending on the terms of the ticket you bought, you might be entitled to a refund if you need to cancel your TAP Air Portugal flight. Different conditions and refund amounts apply depending on the fare type, the time of cancellation, and other elements listed in the fare rules.

  1. You might not be entitled to a refund if you purchased a non-refundable ticket. However, you might still be eligible for a credit voucher to spend on future flights with TAP Air Portugal. In addition, you might be able to cancel your flight and get a refund if you purchased a flexible or refundable ticket. However, there might still be a cancellation fee.
  2. You can contact TAP Air Portugal customer service or sign into your account on the company's website to request a refund for a postponed flight. Refund processing typically takes a few weeks. However, depending on the chosen payment method and other variables, it can take longer.
  3. The terms and conditions of your ticket must be carefully read before purchasing to comprehend the refund policy and other requirements. You may always get help from TAP Air Portugal customer service if you have any queries or problems.

Steps to Cancel a Flight

Step 1. Visit the TAP Air Portugal website and click on the "Booking and Managing" tab.

Tap Air Portugal booking window

Step 2. Enter your booking reference and last name to access your booking details.

Tap Air Portugal Booking details

Step 3. Select the flight you want to cancel from your booking details.

Step 4. Click the "Cancel flight" button and follow the instructions to cancel your flight. You may need to provide a reason for cancellation.

Tap Air Portugal Cancellation Window

Step 5. Review the cancellation policy and any applicable fees that may be charged.

Step 6. Confirm the cancellation that you want to cancel your flight. You may receive a refund or credit voucher, depending on the fare type and fare rules of the ticket purchased.

Step 7. Check your email for confirmation of the cancellation and any further instructions.


TAP Air Portugal Cancellation and Refund Policy FAQ's

You can contact TAP Air Portugal’ contact centre on +33 0820 319 320

The voucher must be used within 1 year of issuance.

Passengers can claim a refund online or by contacting TAP Air Portugal contact centre. Moreover, a charge of €30 is applicable for cancellations made through the contact centre.


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