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Sunwing Airlines Cancellation and Refund Policy



CallSign : SUNWING

Founded : 2005; 18 years ago

Key people : Len Corrado, President, Sunwing Airlines

Country : Canada

Office Address : 27 Fasken Drive, Toronto

City : Toronto

State : Ontario,

Zip Code : 43964

Phone number : 1 (877) 877-1755

Airline Official Website :

Sunwing Airlines Cancellation Policy

  1. Sunwing flight cancellation policy would be applicable on all ticket types, fare rules, and a class of service selected. 
  2. Under Sunwing Airlines canceling my flight or any other voluntary cancellation, you are bound to obtain a full refund and compensation – depending on the severity of the circumstances. 
  3. Sunwing Airlines cancellation policy would only apply on the flight booked via the airline's online portal, mobile app, and phone number

Sunwing 24 Hours Cancellation Policy

Here’s the overview of Sunwing flight cancellations within 24 hours – 

  1. The airlines allow passengers to cancel their reservation within 24 hours of the date of purchase, provided that the date of departure must be seven days or more at the time of requesting cancellation.
  2. Sunwing 24-hour cancellation policy would apply to all fare types, ticket types, and trip types, such as – one-way, round-trip, open-jaw, and multi-city. 
  3. Sunwing flight cancellation policy within 24 hours would not apply to group booking and reservations booked via frequent flyer miles. 
  4. No Sunwing Airlines cancellation fees will be assessed if the cancellation request is processed within 24 hours of flight booking.
  5. The Sunwing trip cancellation refund will be processed back to the original form of payment within 2-3 business days. 

Sunwing Cancellation Fees

Passengers can cancel their flight ticket and are subject to a refund that can be a full booking value or mere government taxes and airport fees. The refund value generally depends on the ticket types and fare rules associated with your booking – 

  1. As per Sunwing airline's cancellation policy, the airline cancellation fee is 250 USD if a passenger requests cancellation 21 days or more before the scheduled departure.
  2. Sunwing flight cancellation will not be permitted if the cancellation is initiated 20 days or less before flight departure. 

Here is the tabular overview of the above points mentioned. Take a look!

Product When the cancellation is made Cancellation fees per Person
Sunwing Airlines flight booking 21 days or more before departure $250 per Person
20 days or less before departure 100% of the total price (including taxes)

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

How to cancel a flight

If you need to cancel a Sunwing Airlines flight, there are several ways depending on the airline's policies and your personal preferences.

Sunwing Airlines cancels booking online.

Sunwing Airlines provides a convenient online platform where you can easily make changes or cancel your flight.

Sunwing Airlines cancels the booking via phone.

If you prefer a more personalized approach or encounter any difficulties with the online process, you can contact Sunwing Airlines' customer service.

Sunwing Airlines cancels the booking In Person.

Those who prefer face-to-face interaction can visit a Sunwing Airlines service center or ticket office.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Sunwing Airlines will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.

Sunwing Airlines Refund Policy

As per Sunwing airline's cancellation policy, the refund on the purchased reservations is subject to fare rules associated with it – 

  1. Restricted or non-refundable fares – If the fare rule associated mentions a specified ticket type, no refund will be offered. The only exception to this rule – is if the passenger purchased a Sunwing worry-free cancellation plan. 
  2. Involuntary cancellation – In case of cancellation of flight schedule, Sunwing cancellation waiver would be applied, and the refund would be offered equivalent to the same amount paid as the booking value. 
  3. In case of unforeseen circumstances – As per Sunwing airline's cancellation policy, if the travel plan has been affected due to bereavement reasons within 30 days of the scheduled departure where passengers do not intend to travel, they can claim a full refund before the scheduled date of release. They must submit a copy of the death certificate.

Sunwing Airlines Cancellation and Refund Policy FAQ's

Yes, passengers have the option to cancel their flight with Sunwing Airlines.

Whether you're eligible for a refund and the amount refunded depends on the fare type, destination, and the timing of the cancellation.

If Sunwing Airlines cancels your flight, they will typically provide alternative options or compensation, as per their policies and regulations.

The timeframe for receiving a refund from Sunwing Airlines can vary.


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