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Sun Country Airlines Cancellation Policy and Refund Information

IATA : SY

ICAO : SCX

CallSign : SUN COUNTRY

Founded : June 1982

Key people : Jude Bricker (CEO) | David Siegel (Executive Chairman) | Jim Olsen (founder, first CEO)

Country : United States

Office Address : 1300 Mendota Heights Road, Mendota Heights, MN 55120, USA

City : Minneapolis

State : Minnesota,

Zip Code : 55120

Phone number : +1 (651) 681-3900

Airline Official Website :

Cancellation Policy

If you have booked Sun Country Airlines flights, and you do not wish to travel you need to cancel the booking at least 12 hours before the departure of the flight. The refund will be made to you after the deduction of the applicable cancellation charges. But, the cancellation policy is subject to change. The passenger enjoys the easy cancellation process. They can get the refund amount in due time. It does not involve a lengthy procedure but the passengers need to know about the cancellation process.


Refund policy

The refund processes if you have purchased the ticket on a refundable fare. Again, if the purchase is on a non-refundable ticket then the passenger will not get a refund. The refund is made in the same mode of payment while booking with Sun Country Airlines. If the flight booking is through a travel agent, the refund amount will be made to the travel agent's account. Above all, the refund fares and charges are payable in any currency that the passenger can accept.

The passengers can contact the Sun Country Airlines customer service. They respond to all the emails within 48 hours. Moreover, there is an ample amount of coordination provided to the passengers if there is any cancellation or refund.  In other words, the passengers can easily avail the services and make sure that they can end up with the money after they have canceled their booking reservation.

Sun Country Airlines Cancellation and Refund Policy FAQ's

1. If I have applied for a refund, to which account will I receive my refund?

Your refund amount credits back to the same card or bank account that you have used to purchase or book the ticket.

2. How do I know if my refund request has been successfully submitted?

After you have submitted your request successfully, you will receive a confirmation mail to the e-mail address that you have provided by submitting your request. After that, if there is no confirmation, you can contact Sun Country Airlines customer service.

3. What are the basic rules of applying for a refund of my ticket?

You can apply for a refund of the airline ticket as soon as canceling the Sun country Airlines reservation. It is always advisable to apply for a refund as soon as possible since there are higher chances to get the refund money.

4. Can I receive a refund if my flight cancels?

Mention the details of the canceled flight at the time of submitting your online refund request. The cancellation charge waives off a case of a canceled flight. Finally, the refund amount will be reflecting on your account.

5. Do Sun Country Airlines waive off cancellation fees?

Sun Country Airlines may waive the cancellation and modification fees for all flights a minimum of sixty days prior to the flight departure.

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