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Singapore Airlines Cancellation and Refund information

IATA : SQ

ICAO : SIA

CallSign : SINGAPORE

Founded : 1 May 1947; 73 years ago (as Malayan Airways)

Key people : Peter Seah Lim Huat (Chairman) | Goh Choon Phong (Chief Executive Officer)

Country : United States

Office Address : Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 1200 New Jersey Ave., S.E.Washington, D.C. 20590

City : New Jersey Avenue

State : Washington D.C,

Zip Code : 20590

Phone number : +1 (800) 742-3333

Airline Official Website :

Cancellation policy

In any case, if you need to cancel your flight due to any circumstances, you can do so. You can cancel your flight online easily through the website or app given that you’ve purchased it from there. 

If you have purchased or booked your flight from the USA or to the USA, you can go for a full refund. That’s possible when you cancel your flight in 24 hours of the purchase of a flight one or more weeks away. Cancellation fees are applicable depending on your ticket.

Refund policy

Refunds for any ticket purchased is only liable when the ticket is said to be refundable. In case of nonrefundable tickets, just the taxes you paid will be refunded. Any amount that is refunded is done via the same medium of purchase. 

Singapore Airlines Cancellation and Refund Policy FAQ's

1. What happens to non-refundable tickets?

In case the tickets are non-refundable, you will get a refund of the taxes that you paid. The refund of taxes will take place through the same medium you made the payment with. 

2. Is there a different cancellation and refund policy from flights of the US?

If your flight is to or from the US, you can get a full refund without cancellation fees. If you cancel your ticket within 24 hours of its purchase and with is at least 7 days before the flight.

3. From my itinerary, I’m done with only one part of flying. Can I cancel the rest of it?

Yes, you can cancel the rest of your flights online through the managed booking section. Your cancellation will be corresponding to the nature of your purchased ticket. 

4. If the booking is via an agency, can I cancel it online?

No, the tickets booked on the official website or the Singapore Airlines office will be canceled on the website. For booking via an agency, contact the agency for the same. 

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