Cancellation Policy

The airline permits passengers to cancel a booking. However, this depends on ticket fare. For instance passengers with the Freedom fare can cancel their ticket and get a refund. Moreover, the airline provides credit of the same value of the flight and baggage, if purchased. In addition passengers can use the credit to further use on Silver Airways. Furthermkre, Silver airways will refund a ticket to the passenger whenever necessary to comply with government regulations. 

Upon cancellation of the flight by Silver Airways, the airline will inform the passengers. Moreover, the airline will also refund the unused portions of the flight to the passengers. However, if the passengers do not request a refund then the airline will transport the passenger on the next available flight at no additional cost.

Refund Policy

Passengers can get a refund of a ticket that they possess. In addition to this, the amount refunded to the passenger will depend on the conditions attached to the ticket fare. Moreover, if the passenger has not used any portion of the ticket then the airline will refund the full amount. On the other hand, if the ticket is used Silver Airways will provide passengers an amount equal to the lowest applicable fare (direct one way fare) for the service paid for. 

Furthermore, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, unless mentioned otherwise. In addition, the refund will only be processed if a request for the same is submitted. Lastly, passengers can also purchase refund protection for 49 USD (one-way, per person), this makes sure that the passengers gets a refund if they require it. They are just required to call 7 days before the flight.