Royal Brunei Airlines Cancellation and Refund Policy
IATA : BI
ICAO : RBA
CallSign : BRUNEI
Founded : 1974
Key people : Dato Seri Paduka Doctor Awang Haji Abdul Manaf bin Haji Metussin (Chairman)
Country : Brunei Darussalam
Office Address : RBA Plaza, Jalan Sultan
City : Bandar Seri Begawan
State :
Zip Code : BS 8671
Phone number : 00 673 222 5931
Airline Official Website : http://www.flyroyalbrunei.com/en/
Cancellation Policy
The airline permits passengers to cancel a booking. However, certain fares may be non-refundable. In addition to this, some fares may not permit full refund. Moreover, a fee is also applicable upon cancellation of the booking.
Upon cancellation of the flight by Azores Airlines the airline will of course inform the passengers. It will also provide services like free meals, refreshments, accommodation, phone calls, etc. Moreover, the passenger can choose from either of the following:
- Rerouting at earliest opportunity through another carrier
- Rerouting at a later date
- Refund in accordance with the provisions of conditions of carriage
Furthermore, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used
Refund Policy
Royal Brunei Airlines permits passengers to get a refund, however, certain fares may be non-refundable. Moreover, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. In addition to this, the refund value will depend on the conditions attached to the ticket and in accordance with the Air carrier’s regulations. Furthermore, refund fee is also applicable and it is as follows:
| Departure City | Fees |
| Bangkok | THB2,000 |
| Brunei | BND150 |
| Dubai | AED150 |
| Ho Chi Minh City | USD50 |
| Hong Kong SAR China | HKD450 |
| Indonesia | USD50 / IDR1,350,000 |
| Hong Kong SAR China | HKD450 |
| Jeddah | SAR100 |
| Kota Kinabalu | MYR200 |
| Kuala Lumpur | MYR300 |
| Kuching | MYR200 |
| London | GBP150 |
| Manila | USD100 |
| Melbourne | From AUD150 |
| Seoul | KRW50,000 |
| Shanghai | CNY500 |
| Singapore | SGD100 |
| Taipei | TWD1,500 |
The airline will also only refund the unused portions of the ticket. In addition to this, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. Lastly, the passenger also needs to submit valid photo identification of the passenger names on the ticket to get a refund.
Royal Brunei Airlines Cancellation and Refund Policy FAQ's
You can contact Royal Brunei Airlines’ call centre on +3562166211
Yes, if refund request is made after the expiry date of the ticket then the airline may refuse to reimburse the ticket.
Yes, you can but it is subject to a fee. Refer below for specific details on the same:
| Type of change | Super Saver | Saver | Value | RB Flexi | Business Saver | Business |
| Date/Time Change | 318.29 UDS | 198.93 USD | 106.10 | Free of Charge | 198.93USD | Free of Charge |
