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Royal Brunei Airlines Cancellation and Refund Policy

IATA : BI

ICAO : RBA

CallSign : BRUNEI

Founded : 1974

Key people : Dato Seri Paduka Doctor Awang Haji Abdul Manaf bin Haji Metussin (Chairman)

Country : Brunei Darussalam

Office Address : RBA Plaza, Jalan Sultan

City : Bandar Seri Begawan

State :

Zip Code : BS 8671

Phone number : 00 673 222 5931

Airline Official Website :

Cancellation Policy

The airline permits passengers to cancel a booking. However, certain fares may be non-refundable. In addition to this, some fares may not permit full refund. Moreover, a fee is also applicable upon cancellation of the booking. 

Upon cancellation of the flight by Azores Airlines the airline will of course inform the passengers. It will also provide services like free meals, refreshments, accommodation, phone calls, etc. Moreover, the passenger can choose from either of the following:

Furthermore, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used

 

Refund Policy

Royal Brunei Airlines permits passengers to get a refund, however, certain fares may be non-refundable. Moreover, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. In addition to this, the refund value will depend on the conditions attached to the ticket and in accordance with the Air carrier’s regulations. Furthermore, refund fee is also applicable and it is as follows:

Departure City Fees
Bangkok THB2,000
Brunei BND150
Dubai AED150
Ho Chi Minh City USD50
Hong Kong SAR China HKD450
Indonesia USD50 / IDR1,350,000
Hong Kong SAR China HKD450
Jeddah SAR100
Kota Kinabalu MYR200
Kuala Lumpur MYR300
Kuching MYR200
London GBP150
Manila USD100
Melbourne From AUD150
Seoul KRW50,000
Shanghai CNY500
Singapore SGD100
Taipei TWD1,500

The airline will also only refund the unused portions of the ticket. In addition to this, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. Lastly, the passenger also needs to submit valid photo identification of the passenger names on the ticket to get a refund. 

Royal Brunei Airlines Cancellation and Refund Policy FAQ's

1. What is the customer service number of Royal Brunei Airlines?

You can contact Royal Brunei Airlines’ call centre on +3562166211

 

2. Can the airline refuse to give me a refund?

Yes, if refund request is made after the expiry date of the ticket then the airline may refuse to reimburse the ticket.

 

3. Can I change my ticket instead of cancelling it?

Yes, you can but it is subject to a fee. Refer below for specific details on the same:

Type of change  Super Saver Saver  Value RB Flexi Business Saver Business
Date/Time Change 318.29 UDS 198.93 USD 106.10 Free of Charge 198.93USD  Free of Charge

 

 

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