Cancellation Policy

Passengers who need to cancel their Porter Airlines flight can do so online or by contacting the reservation center. The refund or credit amount for a canceled flight depends on the fare type and the time of cancellation.

For Flexible and Freedom fare types, passengers can cancel their flight at any time and receive a full refund to the original form of payment. For the Standard fare type, passengers can cancel their flight up to two hours before departure and receive a credit for future travel on Porter Airlines. The credit must be used within one year of the original booking date.

For the Basic fare type, the ticket is non-refundable and non-changeable. However, passengers can purchase a refundable ticket for an additional fee.

It's important to note that Porter Airlines may cancel flights due to operational or safety reasons. In such cases, passengers will be rebooked on the next available flight or offered a refund or credit.

Passengers should review the airline's cancellation policy before booking their flight and contact the reservation center if they need to cancel their flight. Canceling the flight as soon as possible is recommended to avoid any fees or complications.

Things to Remember 

1. If you cancel your Porter Airlines flight within 24 hours of booking, you will receive a full refund of your ticket price.
2. You may be subject to cancellation fees if you cancel your Porter Airlines flight after 24 hours of booking but before your scheduled departure time.
3. If you purchased a non-refundable ticket, you might still be able to receive a credit for the value of your passport, minus any applicable fees.
4. Porter Airlines may cancel your flight due to circumstances beyond their control, such as Weather, and will provide you with a full refund or a credit for a future flight.
5. If you miss your flight or arrive late at the airport, you may be able to reschedule your flight for a fee, depending on the fare type of your ticket.
6. To cancel your Porter Airlines flight, you can do so online through the airline's website or by contacting their customer service team. Be sure to have your booking details on hand.
7. If you have travel insurance, you may be able to receive a refund for your canceled flight, depending on the policy and the reason for cancellation.

Ways to cancel a flight

Online:

You can cancel your Porter Airlines flight online by logging into your account on the airline's website and following the cancellation process. Be sure to have your booking details on hand.

Mobile app:

You can cancel your Porter Airlines flight using the airline's mobile app. Simply log in to your account and follow the cancellation process.

Customer service:

Call Porter Airlines' customer service team if you prefer to cancel your flight by speaking with a customer service representative. Be sure to have your booking details and payment information on hand.

In-person:

If you prefer to cancel your flight in person, you can visit the airport's Porter Airlines check-in counter.

Cancellation due to Weather

Porter Airlines may cancel flights due to weather conditions that are beyond their control to ensure the safety of their passengers and crew. In the event of a weather-related cancellation, Porter Airlines will provide affected passengers with a full refund or the option to rebook their flight later, subject to availability. If your Porter Airlines flight is canceled due to weather conditions, the airline will notify you using the contact information provided during booking as soon as possible. You can also check your flight status on Porter Airlines' website or mobile app. If your flight is canceled due to Weather, Porter Airlines recommends that you do not travel to the airport unless you have confirmed that your flight will operate. Be sure to contact Porter Airlines' customer service team to discuss your options for rebooking or obtaining a refund.

In the event of a weather-related cancellation, Porter Airlines' customer service team may experience higher than usual call volume. If you cannot reach a representative by phone, try contacting the airline through their website or mobile app. Be sure to have your booking details on hand to expedite the process.

Refund Policy

Passengers who have purchased a refundable ticket on Porter Airlines can receive a full refund to the original form of payment if they cancel their flight. Passengers who have purchased a non-refundable ticket can receive a credit for future travel on Porter Airlines if they cancel their flight.

For Flexible and Freedom fare types, passengers can cancel their flight at any time and receive a full refund to the original form of payment. For the Standard fare type, passengers can cancel their flight up to two hours before departure and receive a credit for future travel on Porter Airlines. The credit must be used within one year of the original booking date.

For the Basic fare type, the ticket is non-refundable and non-changeable. However, passengers can purchase a refundable ticket for an additional fee.

Suppose Porter Airlines cancels a flight for operational or safety reasons. In that case, passengers can be rebooked on the next available flight or receive a refund or credit for future travel.

It's important to note that refund requests must be submitted to Porter Airlines within the specified time frame and by the airline's policies. Therefore, passengers should review the airline's refund policy before booking their flight and contact the reservation center if they need to cancel their flight or request a refund.

Passengers should know Porter Airlines' refund policies and fees before booking their flight to avoid unexpected charges or issues.

Steps to Cancel a Flight

Step 1. Visit the Porter Airlines website. (https://www.flyporter.com/en-ca/)

Step 2. Now click the "Manage Flights" option.

Step 3. There will be a drop-down menu shown. Now select "My Booking" from the menu. (https://www.flyporter.com/en-ca/manage-flights/my-bookings)

Step 4. Enter the details about your reservation. That is both the passenger's name and the booking reference number.

Step 5. Select the choice for flight search now.

So that's it. You'll discover your reservation after the over is over.