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Philippine Airlines Cancellation and Refund Policy

IATA : PR

ICAO : PAL

CallSign : PHILIPPINE

Founded : February 26, 1941

Key people : Lucio C. Tan, Sr. (Chairman and CEO) | Gilbert Sta. Maria (President and COO)

Country : Philippines

Office Address : G/F PNB Financial Center Pres, Diosdado Macapagal Blvd

City : Pasay

State : 1300 Metro Manila,

Zip Code : 0750

Phone number : +1 800 435 9725

Airline Official Website :

Philippine Airlines Cancellation policy

Philippine Airlines cancellation policy varies depending on the fare type and route of the passenger.

  1. For domestic flights within the Philippines, passengers may cancel their flight up to 24 hours before departure for a fee. The fee may vary depending on the fare type and route.
  2. For international flights, passengers may be subject to cancellation fees or penalties depending on the fare type and timing of the cancellation. In addition, some fares may be non-refundable, while others may be refundable with a fine.
  3. Passengers should check the airline's website or contact customer service for specific flight cancellation policy information.
  4. It is important to note that specific fees and penalties may apply for cancellations or changes to the flight. Passengers may avoid these fees by purchasing travel insurance or choosing a flexible fare.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Fees for Cancellation

Cancellation Fees for Philippine Airlines for Different Cabins

Cabin Class Cancellation Fee for Domestic Flights Cancellation Fee for International Flights
Basic Economy Not eligible for refund or credit Not suitable for refund or credit
Regular Economy PHP 1200 - PHP 2400 USD 75 - USD 150
Premium Economy/ Business Class/ First Class PHP 1200 - PHP 2400 USD 75 - USD 150

Ways to cancel a flight

Philippine Airlines offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Cayman Airways:

Online

Many airlines offer the option to cancel a flight online through their website or mobile app. You'll typically need to log in to your account or enter your booking reference number and last name to cancel a flight online.

Over the Phone

Another way to cancel a flight is by calling the airline's customer service hotline. This option may be helpful if you need assistance or have specific questions about the cancellation process.

In Person

If you prefer to cancel a flight in person, you can visit the airline's ticket counter at the airport or a local office. This option may be more convenient if you're already at the airport or need to make other arrangements, such as rebooking a flight.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Philippine Airlines will typically provide passengers with the following options:

Rebooking:

Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.

Refund:

Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Philippine Airlines Refund Policy 

Philippine Airlines' refund policy varies depending on the fare type and route of the passenger.

  1. For domestic flights within the Philippines, passengers may be eligible for a refund depending on the fare type and timing of the cancellation. However, rebates may be subject to a fee, and passengers are advised to check the airline's website or contact customer service for specific information regarding their flight's refund policy.
  2. For international flights, refunds may be available depending on the fare type and timing of the cancellation. Rebates may be subject to a fee or penalty, and passengers are advised to check the airline's website or contact customer service for specific information regarding their flight's refund policy.
  3. Passengers may also be eligible for a refund if their flight is canceled by the airline or if there is a significant delay or schedule change.

Refund Policy of Philippine Airlines for Different Cabins

Cabin Class Refund Policy for Domestic Flights Refund Policy for International Flights
Basic Economy Not eligible for refund or credit Not suitable for refund or credit
Regular Economy Refundable with a fee Refundable with a fee
Premium Economy/ Business Class/ First Class Refundable with a fee Refundable with a fee

Steps to Cancel a Flight

If you need to cancel your flight with Philippine Airlines, you can do so by following these steps:

Step 1. Visit the Philippine Airlines website and click "Manage Booking" on the homepage.

Philippine Airline Manage Booking Window

Step2. Enter your booking reference number and last name to access your booking.

Philippine Airline booking window

Step3. Select the flight you want to cancel and click "Cancel Flight."

Step4. Follow the prompts to complete the cancellation process. 

Step5. If you're eligible for a refund, the refund will be credited back to the original payment method used to make the booking.

Please note that the cancellation process and fees may vary depending on the fare type and the time of cancellation. Additionally, if you booked your flight through a travel agency or third-party website, you may need to contact them directly to cancel your booking.

Philippine Airlines Cancellation and Refund Policy FAQ's

No, you cannot cancel your ticket online with Phillipine airlines. 

In order to cancel your ticket you will have to email a request for your cancellation. 

You can check that on your ticket whether it is refundable or not. 

The refund time of your ticket depends upon the payment method that you use during your purchase. 

Cancellation fee changes from ticket to ticket depending on time you cancel your ticket, nature of ticket and much more. 

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