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Nordwind Airlines Cancellation and Refund Policy




Founded : 2008

Key people : Shvetsov Igor

Country : Russia

Office Address : Sadovnicheskaya Street 14, Building 2, Offices 303-304-304A

City : Moscow

State :

Zip Code : 115035

Phone number : 00 7 495 730-50-80

Airline Official Website :

Cancellation Policy

The airline permits passengers to cancel a booking. However, this may depend on the fare type of the ticket passenger books, as some conditions attached to the ticket may not allow passengers to cancel their ticket. Moreover, service fee or cancellation fee is also applicable. 

Upon cancellation/delay of the flight by Nordwind Airlines the airline will of course inform the passengers. It will also provide services like free meals, refreshments, accommodation, phone calls, etc. depending on the duration of delay. Moreover, the passenger will also get compensation according to the Russian Air Code. 


Refund Policy

Passengers can get a refund of a ticket that they possess, the reimbursement value will depend on the tariff conditions attached to the ticket. It is also possible that certain conditions attached to the ticket might prevent the passenger from cancelling the booking.  Moreover, a fee may be applied upon cancellation of booking. Refer below for details on refund according to fare:

In addition to this, the passenger needs to submit valid photo identification of the passenger names on the ticket to get a refund. And if the booking is done through a travel agent then the passenger needs to contact them to apply for a refund. Furthermore, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. 


Nordwind Airlines Cancellation and Refund Policy FAQ's

1. What is the customer service number of Nordwind Airlines? +

You can contact Nordwind Airlines’ customer service on 011 7 495 730-50-80


2. How can I obtain a refund? +

To get a refund, contact the place of purchase. If booking was done through the official website of Nordwind Airline then send a refund request to 


3. Can I change my ticket instead of cancelling it? +

Yes, you can change your booking through the website or by contacting the call centre. Moreover, an additional fee is applicable if you change booking and certain fare may not allow you to change your ticket. 


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