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Mokulele Airlines Cancellation and Refund Policy

IATA : 9X

ICAO : FDY

CallSign : FRIENDLY

Founded : 1994 (as Mokulele Flight Service)

Key people : Stan Little Jr (CEO) Richard Schuman (VP of Hawaii Operations)

Country : Hawaii

Office Address : Hawaii

City : Hawaii

State : Hawaii,

Zip Code : 134674

Phone number : 1-808-495-4188

Airline Official Website :

Cancellation Policy 

Mokulele Airlines allows passengers to cancel their flight reservations for a refund, subject to specific terms and conditions.

For cancellations made within 24 hours of the original booking, passengers can receive a full refund without penalty. For cancellations made beyond 24 hours of the original booking, the following cancellation policy applies:

  1. Flex fares: No cancellation fee, a full refund
  2. Plus fares: $25 cancellation fee, the remainder of food refunded
  3. Basic fares: Non-refundable
  4. Pet Clean-Up: Minimum $50 Fee

Passengers can cancel their flight reservations through the Mokulele Airlines website or customer service. Refunds may be credited back to the original payment method or as a travel voucher, depending on the circumstances.

In some cases, passengers may be able to change their flight reservations instead of canceling, subject to availability and fare rules. Passengers are advised to check the Mokulele Airlines website or contact customer service for specific information regarding changes or cancellations to their flight reservations.

It is important to note that certain promotional fares, group bookings, or non-refundable tickets may be subject to different cancellation policies or fees. Therefore, passengers are advised to check the fare rules and terms and conditions of their specific booking for further information.

Things to Remember 

  1. Cancellation fees may apply depending on the fare type and the timing of the cancellation.
  2. Passengers can cancel their flight through Mokulele Airlines Manage Booking, the airline's website or mobile app, or by contacting customer service.
  3. If the cancellation is made within 24 hours of booking, the passenger may be eligible for a full refund.
  4. If the cancellation is made after the 24-hour window, the refund amount may be subject to fees and restrictions.
  5. Passengers should review the airline's policies for specific information on cancellation fees and refund eligibility.
  6. Purchasing travel insurance may provide additional protection and coverage for unexpected cancellations.

Ways to cancel a flight

Mokulele Airlines offers several ways for passengers to cancel their flights:

Mokulele Airlines Manage Booking:

Passengers can cancel their flight through the Manage Booking portal on the airline's website. This is a convenient option for passengers who have access to their booking information and want to make changes on their own.

Online cancellation:

Passengers can cancel their flight by visiting the airline's website and following the instructions for canceling a flight. This option may require the passenger to provide additional information, such as their booking reference or email address.

Customer service:

Passengers can cancel their flight by contacting Mokulele Airlines customer service via phone or email. This option is helpful for passengers who may have questions or concerns about their booking or who require assistance canceling their flight.

Airport desk:

Passengers can cancel their flight by visiting the Mokulele Airlines ticket counter at the airport. This option may be helpful for passengers who require in-person assistance or need to make last-minute changes to their itinerary.

Cancellation due to Weather

Mokulele Airlines may cancel flights due to weather conditions that may compromise the safety of the flight. The airline closely monitors weather conditions and makes decisions based on the information provided by meteorological agencies and other reliable sources.

If a flight is canceled due to Weather, Mokulele Airlines will attempt to notify affected passengers as soon as possible. Passengers may be eligible for a refund or rebooking on an alternative flight, depending on the circumstances of the cancellation.

Passengers who experience flight cancellations due to Weather should contact Mokulele Airlines customer service for assistance with rebooking or obtaining a refund. It's important to note that Mokulele Airlines is not responsible for any additional expenses incurred by the passenger due to the cancellation, such as hotel accommodations or transportation.

Cancellation Fee

Mokulele Airlines does not accept cash at our airport ticket counters but does accept all major credit cards.

Reservations

Via mokuleleairlines.com website Free
By Telephone $20

Miscellaneous

Change/Cancellation Fee $25 plus the difference in airfare
Name Change of Reservation $25 per reservation

Refund Policy

Mokulele Airlines offers refunds to eligible passengers under its policies and terms and conditions. Refunds may be issued in the form of the original payment method or as a travel voucher, depending on the circumstances.

Passengers who cancel their flight reservations within 24 hours of the original booking are eligible for a full refund without penalty. Passengers who cancel their flight reservations beyond 24 hours of the original booking may be subject to cancellation fees and fare rules, depending on the fare type.

In cases where Mokulele Airlines cancels a flight or makes a significant schedule change, passengers may be eligible for a full refund or rebooking at no additional charge. Passengers are advised to check the Mokulele Airlines website or contact customer service for specific information regarding their flight and refund eligibility.

Refunds may take 7-10 business days to process, depending on the payment method and financial institution. Therefore, passengers are advised to check their account statements or contact customer service if they have not received their refund within the expected timeframe.

It is important to note that certain fare types, promotional fares, group bookings, or non-refundable tickets may be subject to different refund policies or fees. Therefore, passengers are advised to check the fare rules and terms and conditions of their specific booking for further information.

 

 

Mokulele Airlines Cancellation and Refund Policy FAQ's

Passengers can cancel or change their flight reservations through the Mokulele Airlines website or customer service. Depending on the fare type and circumstances, cancellation fees and fare rules may apply.

Passengers who cancel their flight reservations within 24 hours of the original booking are eligible for a full refund without penalty. For cancellations beyond 24 hours of the original booking, the cancellation policy and fees may vary depending on the fare type.

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