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Jet Airways Cancellation and Refund information




Founded : 1 April 1992

Key people : Naresh Goyal (Founder and former Chairman) | Vinay Dube (former CEO)

Country : United States

Office Address : 1411 W 190TH St Gardena, CA, 90248-4324 United States

City : Gardena

State : CA,

Zip Code : 90248

Phone number : +1(877) 835-9538

Airline Official Website :

Cancellation policy

If you cancel your Jet Airways reservations, airlines levy 50% of the basic fare as a cancellation charge. It applies only if the reservation cancels till one hour before the departure of the flight. When you cancel a ticket, the passenger needs to prepare a documentation charge of Rs100. If the airlines cancel the flight, you can get your full refund money back. There are also probabilities of rescheduling the flight wherein you do not have to pay any extra charges or money.

Change to Alternate flights

The airlines arrange for alternate flights and compensation if the cancellation takes place from the airlines part. Even if you don’t get a refund there is no worry about forfeiting the money. In case of delays in flights, the airlines provide you with meals and refreshments. Hotel accommodations including the transfers are also for the passengers in case there is a delay of more than 24 hours than the scheduled departure time. For more details and inquiry you can talk with Jet Airways customer service for information. The support team of the airlines also works round the clock to ensure that they get can get full refund money back.

Refund Policy

Jet Airways request the passengers to fill in the form on their website if they want a refund for their tickets. This facility is available for all the passengers who book their tickets through the contact center or any ticketing office. Once the refund is processing, it takes about 7 to 10 working days for the refund money to reflect on the account of the passenger. It goes back to the same mode of payment that the passenger uses while booking the ticket.

In case you book Jet Airways flights through an agent, you will have to contact the agent directly. The refund money will reflect on part of the travel agent. By contacting him, you can get your ticket money back. If the booking is through the travel portals, then the passengers can cancel their tickets on the website directly and seek a refund.


Jet Airways Cancellation and Refund Policy FAQ's

You can change your booking by visiting the web page. Go to the option “manage my booking” to change your bookings easily.

If you have a refundable ticket with you can easily get a refund. For that, you need to file a refund request. Above all, for more queries contact the Jet Airways customer service.

In this case, you will get your refund money back by deducting a few charges.

If you at all need to cancel your ticket, you can do the same from your desktop, from the mobile website, as well as from the Mobile App. The cancellation is allowed up to three hours in case of international flights and up to two hours before the departure of domestic flights. Even if excess baggage is already bought, the rule remains the same.

Fifty percent of the basic fare is charged as a cancellation fee. The charge remains the same up to 1 hour before the flight departure time.


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