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Frontier Airlines Cancellation and Refund Policy

IATA : F9

ICAO : FFT

CallSign : FRONTIER FLIGHT

Founded : February 8, 1994; 26 years ago

Key people : Bill Franke (Chairman, CEO) | Barry L. Biffle (President)

Country : United States

Office Address : Frontier Airlines Inc 4545 Airport Way

City : Denver

State : Colorado,

Zip Code : 80239

Phone number : 1 (801) 401-9000

Airline Official Website :

Cancellation Policy

Frontier Airlines' cancellation policy varies depending on the type of ticket purchased by the passenger. (Cancellation Policy)

For Standard Tickets:

  1. Passengers can cancel their reservation within 24 hours of booking for a full refund, provided the booking was made at least seven days before the scheduled departure date.
  2. Suppose a passenger cancels their reservation more than 24 hours after booking or within seven days of the scheduled departure date. In that case, they will receive a credit voucher for the total value of the ticket, minus any applicable fees.

For Discount Den Members:

  1. Discount Den members can cancel their reservation within 24 hours of booking for a full refund, regardless of the departure date.
  2. If a Discount Den member cancels their reservation more than 24 hours after booking, they will receive a credit voucher for the total value of the ticket, minus any applicable fees.

Things to Remember 

  1. Fees may apply: Frontier Airlines charges a fee for most cancellations, with the amount of the fee depending on the fare class of your ticket and the timing of your request. It's always a good idea to review the airline's cancellation policy before making any changes to your reservation.
  2. Refunds may not be available: Depending on the fare class of your ticket and the timing of your cancellation, you may not be eligible for a refund from Frontier Airlines. Instead, you may receive a credit or voucher that can be used towards a future flight with the airline.
  3. The Works bundle offers flexibility: If you purchase the Works bundle with your Frontier Airlines ticket, you will have more flexibility to change or cancel your reservation without incurring additional fees. The Works bundle includes additional perks such as seat selection, priority boarding, and flight flexibility.
  4. Cancellation deadlines vary: The deadline for canceling your Frontier Airlines reservation may vary depending on the fare class of your ticket and the timing of your cancellation. Therefore, it's always a good idea to review the airline's cancellation policy and deadlines before making any changes to your reservation.
  5. The manage booking feature can help: If you need to cancel your Frontier Airlines reservation, you can do so using the manage booking feature on the airline's website or mobile app. This feature allows you to access your reservation, view your itinerary, and change your booking as needed.

Ways to cancel a flight

Online:

You can cancel your Frontier Airlines flight online by logging into your account on the airline's website or mobile app and navigating to the "Manage Booking" section. From there, you can view your itinerary and cancel your reservation as needed. 

Over the phone:

You can also cancel your Frontier Airlines flight by calling the airline's customer service center. The phone number is available on the airline's website, and you will need to provide your confirmation code and last name to access your reservation.

Email:

Frontier Airlines also allows passengers to cancel their flights via email. To do this, you will need to send an email to the airline's customer service team with your confirmation code and details about the cancellation.

In-person:

Finally, you can cancel your Frontier Airlines flight in-person by visiting one of the airline's ticketing counters at the airport. This method may be useful if you need immediate assistance or if you prefer to speak with an agent in person.

Cancellation due to Weather

Suppose your Frontier Airlines flight is canceled due to weather conditions. In that case, the airline will typically offer you the option to rebook your flight later without any change fees or fare differences. Alternatively, you may be able to receive a refund or credit towards a future flight with the airline. However, it's important to note that weather-related cancellations are outside Frontier Airlines' control, and the airline may be unable to provide compensation or accommodations for affected passengers beyond rebooking or refund options.

Cancellation Fee

  1. The airline splits the cancellation fees according to the number of days of cancellation.
  2. The airline will refund passengers who cancel their tickets 60 days or more before the scheduled departure.
  3. Passengers must spend 79 USD as the Frontier cancellation fee if they cancel their reservation less than 14 days before departure.
  4. The WORKS plan customers may retain the value of their tickets for a year following the date of purchase. This is because they have not assessed any withdrawal fees. The carrier will give them a complete refund.
  5. If tickets are canceled less than two weeks before travel, passengers must pay 119 USD. The date of the cancellation from the departure date directly affects the Frontier cancellation charge.
  6. Even if a passenger does not have the bundle plan, the airline will charge less if the ticket is canceled several days before the scheduled flight.

Refund Policy

  1. The airline won't give the passenger any money back after the trip has taken off; it is the Frontier trip Refund Policy.
  2. Even if the passenger with The WORKS cancels the ticket on the day of departure, they will receive a complete refund.
  3. If the traveler pays with one of their credit cards, the refund appears in their account within a week.
  4. If all passengers can cancel their tickets at least 60 days before the departure, they will all be given a full refund even if they purchased a non-refundable ticket.
  5. To receive a refund for a ticket cancellation made less than 13 days before departure, the passenger must spend USD 119.
  6. According to the Frontier Flight refund policy, the airline transfers the refund between 20 and 30 working days. Passengers must complete the refund request form, accessible on both online and offline portals, to request a refund.
  7. 90% of the ticket price will be charged as a no-show fee if the passengers don't show up.

(cancel a flight or deposit a ticket)

Steps to Cancel a Flight

Step 1. To cancel on the website, go to "My Check-in." (https://www.alaskaair.com/)

Frontier official website

Step 2. Access your booking by entering your "Last Name" and "Confirmation Code," then press the "Search" button.

frontier passenger details

Step 3. Then click "Cancel Booking" from your Trip Confirmation screen. Then follow the steps to cancel your booking. 

frontier cancel booking

Step 4. You will be prompted to validate your reservation's cancellation on the following screen. When you select "Confirm," your reservation will be formally canceled.
Step 5: Lastly, if you're canceling your ticket and bought the WORKS bundle, you must submit an online refund request form to request your money back. Don't neglect to complete this because you won't get your refund if you don't!

Call Frontier Reservations at 801-401-9000 if you don't want to rescind your reservation online and would rather speak with a customer service representative over the phone.
It's important to note that cancellation policies and refund options vary depending on the fare type, so review the fare rules and policies carefully before booking your flight.

 

Frontier Airlines Cancellation and Refund Policy FAQ's

Frontier airlines will refund the amount within 20 business days on cash purchases. For credit card purchases, it will take 7 business days.

Your flight is delayed or scheduled to next day

Comparatively, they aim to provide 24/7 service to their customer, you can just call them anytime on 801-401-9000.

If the Frontier airlines cancel or change your scheduled flight, then you can access the full refund.

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